Sameer Shaikh
Customer Support Associate
Mumbai
Summary
Dynamic professional with extensive experience in customer support and technical assistance, notably with Tata Consultancy Services. Excelled in providing voice and chat support, enhancing customer satisfaction across various projects including Foxtel and Airbnb. Skilled in fluent English communication and adept at driving sales through effective problem-solving. Proven track record in improving learning experiences, as demonstrated at Byju's.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Process Associate
Tata Consultancy Services Ltd.
04.2024 - Current
- I am working as technical support associate (voice process) in Foxtel project where I need to educate Australian located customers about troubleshooting methods to resolve technical issues in Foxtel TV set-top box and wifi modem.
Associate
Teleperformance
05.2023 - 03.2024
- I used to work for Airbnb project, assisted both hosts and guests based on Airbnb policy through chat, voice call, and email.
Senior Associate
Byju's the Learning Application
11.2020 - 03.2022
- Communicating with parents on call about student's progress in Byju's application, maintaining feedback data of the parents and students about the learning experience with app
Education
BBA - Financial Management
Dr. D. Y. Patil ACS College, Pune
Pune 06.2017 - 04.2020
Skills
Customer Support
Fluent English
Expertise in Voice & Chat process
Technical Support assistance
Sales
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Timeline
Process Associate
Tata Consultancy Services Ltd.
04.2024 - Current
Associate
Teleperformance
05.2023 - 03.2024
Senior Associate
Byju's the Learning Application
11.2020 - 03.2022
BBA - Financial Management
Dr. D. Y. Patil ACS College, Pune
06.2017 - 04.2020
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