Sameer Rane

• Conduct data analysis on year-on-year, monthly, daily, and plant-wise operational data to identify trends, improve planning accuracy, and support decision-making.
• Develop, modify, and maintain interactive Power BI dashboards for tracking operational performance, transporter efficiency, and key business metrics.
• Automate recurring reports and data workflows to improve team productivity, and reduce manual reporting efforts.
• Prepare and share daily, weekly, and monthly analytical reports with internal stakeholders and customers for operational planning and performance improvement.
• Monitor and analyze SLA/KPI performance to ensure service efficiency, identify gaps, and recommend corrective actions.
• Perform transporter performance analysis using Power BI dashboards to evaluate business partner efficiency and service quality.
• Maintain and standardize large volumes of operational data across plant-wise and time-based categories for better accessibility and reporting accuracy.
• Prepare and present monthly operational performance review presentations for customers and management, highlighting insights, trends, and improvement opportunities.
• Provide on-demand data summaries, performance insights, and analytical reports to management and customers to support strategic business decisions.
• Collaborated with cross-functional teams to improve data collection processes and reporting accuracy.
• Supported cross-functional teams by leveraging advanced Microsoft Excel skills for data analysis, reporting, and process improvement.
• Delivered advanced Excel training to employees across multiple functions, enhancing team productivity, and strengthening data handling capabilities.
• Provided technical guidance on Excel functions, dashboards, automation, and reporting techniques to improve operational efficiency.
• Reference: Dinesh Dumbre (AGM) - 9011469010.

International Courier and Logistics.

• Coordinated with service agents across India, including non-metro cities, and remote locations, to ensure timely pickup and delivery of shipments.
• Managed end-to-end shipment movement and delivery coordination to maintain service efficiency and on-time performance.
• Handled customer queries related to shipment status, delivery updates, and service issues through phone and email support.
• Provided accurate shipment tracking information and delivery status updates to customers, as well as UPS customer service teams, across different regions.
• Liaised with branch offices, service partners, and operations teams to resolve delivery exceptions and operational challenges.
• Maintained and updated records of shipment movements, delivery confirmations, and customer communication for operational tracking and reporting.
• Monitored service performance, and ensured compliance with operational timelines and company service standards.
• Supported smooth logistics operations by improving coordination between field agents, customer support teams, and delivery networks.
• Reference: Srikant Nikam - 9820348812.

(International Courier and Logistics)

• Managed end-to-end branch operations, including shipment pickups, deliveries, export documentation, and customer service for the New Mumbai branch.
• Supervised and coordinated delivery executives to ensure timely pickup and delivery of domestic and international consignments, while maintaining service-level standards.
• Verified and processed export documentation to ensure compliance with international shipping regulations and operational guidelines.
• Planned and optimized delivery routes based on shipment priority, delivery timelines, and operational efficiency.
• Oversaw shipment booking, processing, and dispatch to the central hub for further transit, and customs clearance.
• Monitored cash-on-delivery (COD) and duty collections, ensuring accurate reconciliation, and daily tallying of payments.
• Handled walk-in and counter-drop customers, providing shipment booking assistance, tracking support, and issue resolution.
• Maintained operational accuracy in shipment handling, data entry, and dispatch documentation to support a seamless logistics flow.
• Ensured adherence to company SOPs, quality standards, and turnaround timelines for all branch logistics activities.
• Coordinated with internal teams, hub operations, and customers to resolve shipment-related issues, and improve service efficiency.
• Reference: Kaizad Shaikh (Manager) - 9819965535.