Samina Kasmani
Operation Admin
Mumbai
Summary
To Pursue a career where I can Contribute to the development of the organization and myself. To use various dimensions of my intellectual potential for the profitability of the growth-oriented organization. My objective is to pursue a career as admin that offers opportunities for growth and advancement. I want to utilize my extensive knowledge to the fullest potential. My resume highlights my professional accomplishments.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Operation Admin
MDM Group
Mumbai
06.2020 - Current
- Handling entire Office, Ongoing Sites, take care of sales closing.
- Look after projects from Demolition till the Occupation certificate is received.
- Work hand in hand with office colleagues, sorting out issues at site, be it related with Police or BMC.
- Taking care of agreement registrations, handling patty cash in office.
- Looking after concerns if any for the society members of projects going on.
- Proactively addressed issues and managed risks to sustain project progress.
- Analyzed performance metrics to identify gaps and implemented interventions for improvement.
Assistant Salon Business Manager
JCB SALON & SPA
Mumbai
03.2018 - 05.2020
- Handling Business, Handling Clients., Making the schedule & petty cash
- Handling Business, cash & Banking., Overall managing Salon and handling the team
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Guided Stylist Team, fostering their professional growth and team contributions.
Salon Manager
Walter Dorairaj Hair & Beauty – O & O Salon
Mumbai
01.2016 - 05.2018
- Managed employee performance, ensured cleanliness of the facility, and boosted sales.
- Organized appointment calendars and established shift schedules for efficiency.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Streamlined employee coverage and scheduling, effectively addressing operational needs during business hours.
- Oversaw salon employee performance, facility cleanliness, and sales.
Front Desk Executive / Salon Manager
B Blunt Hairdressing Salon
Mumbai
07.2009 - 12.2015
- Handling Entire stock, Front Desk, Back Office Operations & Salon Team, Taking care of all EOD Formalities.
- Supported the training of new front desk staff members, sharing best practices for excellent service delivery.
- Enhanced guest experiences through effective management of reservation changes and special requests.
- Contributed to a positive work environment by effectively communicating with team members across departments.
Store Manager
MAPEL TECHNOLOGIES
Mumbai
09.2008 - 05.2009
- Co-Ordinating with Team Heads, Supporting Staff
- Co-Ordinating with Category
- Reporting to Area Manager of the Company
- Giving report of day to day work & Suggestions for improving sales
- Maintaining the Inventory level as per the norms of the company, which includes analyzing the stock movement and age of the stock
- Merchandising, Customer-Service, Sales-Targets Planning & Controlling Shrinkage
- Checking Movement of stocks (i.e
- From warehouse to Shelves) to prevent Stock Outs
- Analyzing & studying the Fast Moving sku, Slow moving sku & Dead Stocks
Senior Customer Service Associate
Reliance Digital Limited
Mumbai
01.2008 - 09.2008
- Handle Store operations
- Impart training to the Interns, Maintain cashier’s performance sheet card
- Maintain checklist for the Cashiers & schedule roaster
- Handle cash & Credit Card Transactions
- Reconciliation of Credit cards & Gift Voucher’s
- Handle Customer Information Desk
- Solving online problems and issues them proper guidance
- Responsible for Complaints Analysis across processes and reporting to Senior Management
- Handle Kiosk counter & Promotional Offers
- Create and analyze reports and introduce processes to streamline the functioning of the front end operation Team
- Co-Ordinating with Team Heads, Supporting Staff
- Co-Ordinating with Category
- Reporting to Area Manager of the Company
- Giving report of day to day work & Suggestions for improving sales
- Maintaining the Inventory level as per the norms of the company, which includes analyzing
Senior Customer Service Associate
Tata Croma
Mumbai
09.2006 - 01.2008
- Impart training to the New Trainee
- Handle Customer Information Desk
- Solving online problems and issues them proper guidance
- Responsible for Complaints Analysis across processes and reporting to Senior Management
- Handle Kiosk counter & Promotional Offers
- Co-Ordinating with Team Heads, Supporting Staff
- Reporting to Area Manager of the Company
- Giving report of day to day work & Suggestions for improving Customer Service
Sales Associate
Catwalk Pvt Ltd
Mumbai
04.2005 - 08.2006
- Handle Customer Information Desk
- Attend Customers and understand their needs
- Maintain Daily stocks & sales
- Handling back office with regards to customer feedback
- Cultivated customer relationships to stimulate repeat business engagements.
- Addressed customer challenges by providing suitable products and services.
- Evaluated customer needs and employed suggestive selling methods to boost sales.
Education
SSC -
Maharashtra Board
Mumbai 06.1996 - 03.1997
HSC -
Maharashtra Board
Mumbai 06.1998 - 03.1999
B Com -
Mumbai University
Mumbai 06.2001 - 03.2002
Skills
Coaching and mentoring
Cross-functional team coordination
Requirements analysis
Personal Information
Date of Birth: 02/15/82
Disclaimer
I hereby declare all the above information is true and can be verified.
Mobilenumbers
- 9892639384
- 9619939422
Timeline
Operation Admin
MDM Group
06.2020 - Current
Assistant Salon Business Manager
JCB SALON & SPA
03.2018 - 05.2020
Salon Manager
Walter Dorairaj Hair & Beauty – O & O Salon
01.2016 - 05.2018
Front Desk Executive / Salon Manager
B Blunt Hairdressing Salon
07.2009 - 12.2015
Store Manager
MAPEL TECHNOLOGIES
09.2008 - 05.2009
Senior Customer Service Associate
Reliance Digital Limited
01.2008 - 09.2008
Senior Customer Service Associate
Tata Croma
09.2006 - 01.2008
Sales Associate
Catwalk Pvt Ltd
04.2005 - 08.2006
B Com -
Mumbai University
06.2001 - 03.2002
HSC -
Maharashtra Board
06.1998 - 03.1999
SSC -
Maharashtra Board
06.1996 - 03.1997
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