SAMITA BHABAGRAHI SETHI

• Employed effective problem-solving techniques, increasing client satisfaction ratings.
• Trained new employees on customer service, money handling and organizing strategies.
• Streamlined internal processes by working closely with operations teams, leading to increased efficiency within the organization.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
• Developed and implemented account management plans to establish customer satisfaction.
• Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.

• Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
• Increased customer satisfaction at the end of the day by maintaining exceptional standards of service during closing hours.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Cold-called prospective customers to build relationship.
Achieve monthly sales goals.
Delivered products to customers in timely manner.
Completed documentation for product and service sales.
Maintained productive relationships with existing customers through exceptional follow-up after sales.

• Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
• Built relationships with customers and community to establish long-term business growth.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
• Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.

Planned, coordinated and controlled daily operations of the organization.
Dispensed guidance, direction and authorization to carry out major plans.
Reviewed sales price and operating costs.
Implemented corrective actions.
Ensured work was accomplished in a safe manner in accordance with established operating procedures and practices.
Represented the company at industry meetings.

• Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
• Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning

Maintained high referral rates and exceptional feedback from previous clients.
Educated clients on the current real estate market and answered any questions they had.
Coordinated appointments with prospective buyers to showcase houses and plots.
Developed an excellent rapport with custom builders to expand opportunities for growth.
Verified that the legal formalities were completed prior to closing dates.
Communicated with owners regarding home and loan status.
Followed up with prospects throughout the sales process.
Assisted clients with corporate relocation services.

• Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.