Sana Taher Kaladgi
Pune
Summary
Accomplished banking and financial services professional with over 9 years of expertise in payment processing and banking operations. Proficient in Excel with a proven track record of leading teams, streamlining workflows, and maintaining SLA and quality standards. Eager to contribute to team success and further develop professional skills, determined to achieve positive results.
Overview
9
9
years of professional experience
Work History
Business Process Lead
Tata Consultancy Services
11.2023 - Current
- Led fixed and variable payment processing under PAPS, ensuring 100% quality processing and zero delays.
- Manage day to day "workflow"
- Apply strong understanding of industry practices and integrate subject matter knowledge
- Create high performance environment for team members.
- Manage relationship between various operational departments
- Evaluated staff performance and provided coaching to address inefficiencies.
- Initiated timely response to emails, voicemails, and written correspondence.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Built strong relationships with customers through positive attitude and attentive response.
- Coordinated weekly meetings for internal and external groups.
- Assisted with new hire processing and existing training programs.
- Supervised a 10-member team.
Subject Matter Expert (SME)
Tata Consultancy Services
01.2020 - 01.2023
- Managed PAPS payment processing operations with 100% settlement accuracy.
- Maintained SLA, PLA, and quality metrics through Excel-based performance tracking.
- Trained and mentored new hires, boosting team productivity by 25%.
- Served as communication bridge between senior leadership and operations team.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Associate
Tata Consultancy Services
05.2016 - 01.2020
- Handled multiple operations including:
- PAPS: Fixed & variable payment processing
- Transaction Resolution (TR): Settlements for sanctioned/inhibited accounts
- Account Maintenance: Signature verification, address updates, card/cheque services
- Account Opening: Reduced onboarding turnaround time by 25%
- Ensured compliance, accuracy, and service delivery across all processes.
Education
Post Graduate Diploma - Financial Services
MIT School of Distance Education
01.2023
Bachelor of Commerce -
Solapur University
01.2016
Higher Secondary Certificate (H.S.C) - undefined
Maharashtra Board
01.2013
Skills
- Payment Processing (PAPS)
- Banking Operations
- Power BI
- Advanced Excel
- SLA & PLA Management
- Email Communication
- Team Leadership & Training
Additional Information
- PowerBi certification - 2025
- Professional Certification in Financial Modelling and Analysis (upGrad & PwC India Academy) - 2025
Accomplishments
- Promoted to Business Process Lead for outstanding leadership and performance
- Promoted to SME in under two years due to consistent accuracy and quality
- 8-time ‘Star Performer of the Month’ awardee
- Received the ‘Armour’ Award for Risk Management Excellence at the Nodal level
- Conducted quality audits ensuring 100% compliance in financial operations
- Earned multiple client appreciations for resolving escalations effectively
Timeline
Business Process Lead
Tata Consultancy Services
11.2023 - Current
Subject Matter Expert (SME)
Tata Consultancy Services
01.2020 - 01.2023
Associate
Tata Consultancy Services
05.2016 - 01.2020
Higher Secondary Certificate (H.S.C) - undefined
Maharashtra Board
Post Graduate Diploma - Financial Services
MIT School of Distance Education
Bachelor of Commerce -
Solapur University
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