Sanat Pandey
Mumbai
Summary
An ambitious & hardworking individual with a rich academic background & analytical skill, completed PGDM in Marketing. Converted Major Clients like Baithack, and Xotic Frujus Pvt Ltd. Integrating theoretical understanding with practical expertise in the service industry. Lead and executed Mini Store Corporate activity at BKC and 63-Moon for Shoppers Stop. Gained practical exposure to work culture & different marketing processes during the internship at Shoppers Stop & got an Appreciation certificate. Comprehensive knowledge and understanding of analytical tools like Advanced Excel, Power Point. A dynamic and goal-oriented individual with a great ambition to work in brand management and product launch management.
Overview
2
2
years of professional experience
Work History
Key Account Manager
Paytm
03.2023 - Current
- Maintained regular contact with large regional chain accounts and increased revenue by positioning new products/ programs, negotiating pricing, preparing proposals, and closing deals
- Delivered exceptional account service to strengthen customer loyalty
- Understanding the customer goals and business objectives to solidify a strong customer relationship
- Developed and maintained strong relationships with key accounts, resulting in increased customer loyalty and a 20% increase in sales
- Executed a client expansion strategy within the Health & Beauty sector that led to a 40% growth in client portfolio and a 20% boost to the bottom line
- Implemented a custom analytics dashboard specifically for global accounts which improved client reporting efficiency by 40%
- Negotiate and maintain cost-effective contract pricing structures with vendors to ensure a positive return on investment
- Trained other key account managers while simultaneously maintaining personal sales goals
- Understanding of Indian retail ecosystem and network to come up with holistic solutions for the accounts allotted
- Meet with the Merchant and educate him/her about the benefits of the payment solution and explain about our new product called Paytm Deals, Store voucher, Paytm card machine, Paytm dashboard, etc
- Identified up-sell opportunities based on customer needs and pain points
- Monitored market conditions, product innovations, and competitor activity, and adjusted the account’s approach to address the latest market developments
- Promoted the new product of the company with existing customer and new clients with thrilled and shore.
Marketing and Sales Intern
Shoppers Stop
05.2022 - 07.2022
- Management of Staff and Stocks on the Floor at Shoppers Stop
- Completed Sales target before the deadline
- Handled customer complaints and queries
- Done Cross-selling and Up-selling
- Healthy relationship with the customers
- Utilize various software systems to monitor and track orders, invoices and returns
- Assisted customer with selective appropriate clothing and accessories while providing excellent customer services
- Generated weekly reports by accounts
- Managed request and orders via email and phone
- Identified customer needs through market research and analysis.
Education
PGDM in Marketing & Finance -
Jaipuria Institute of Management, Indore
Bachelor of Commerce in Financial Markets -
Mumbai University
HSC -
Maharashtra State Board
SSC -
Maharashtra State Board
Skills
- Leadership
- Team Player
- Communicator
- Critical thinking
- Time Management
- Listening Skills
- Adaptability
- Client Needs Assessment
- Revenue Generation
- Lead Generation
Accomplishments
- Awarded as Best Intern of 2022 Shoppers Stop
- Successfully lead two mini-store corporate activities at Shopper Stop
- Conducted multiple events successfully, including “Utkrishta – The startup Accelerator”, and “Encore” a storytelling competition
- Participated in “CSR” activity at Shoppers Stop
- Participated in “Paytm premier league”.
- Secured 10 pointers in the Rural internship program
Languages
Hindi
English
Marathi
Knowledge Purview
- Customer acquisition
- Customer Behaviour Analysis
- Retail sales
- Customer Service
- Inventory Management
- Strategy and execution
- BRD
Personal Information
- Date of Birth: 09/01/97
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Key Account Manager
Paytm
03.2023 - Current
Marketing and Sales Intern
Shoppers Stop
05.2022 - 07.2022
PGDM in Marketing & Finance -
Jaipuria Institute of Management, Indore
Bachelor of Commerce in Financial Markets -
Mumbai University
HSC -
Maharashtra State Board
SSC -
Maharashtra State Board
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