Sandeep Pereira
Director - Delivery Operations And Learning Experience
Thane
Summary
Results-driven Ed Tech and business strategy leader with 6+ years of experience scaling global online education partnerships and professional up-skilling programs. Skilled in enterprise strategy, fiscal performance management, and organizational execution in collaboration with Board and C-suite stakeholders to drive sustainable growth and market expansion. Proven ability to build and lead high-performing global teams across admissions, customer experience, learning delivery, and talent acquisition, managing large learner portfolios at scale. Expertise in go-to-market strategy, business development, AI-driven learning innovation, and customer lifecycle optimization. Strong strategic thinking, stakeholder management, and execution rigor, with an MBA in HR & Operations Management and executive leadership training from eCornell.
Overview
26
26
years of professional experience
2
2
Certificates
Work History
Director – Delivery & Learning Experience
upGrad International
Mumbai
01.2025 - Current
- Lead global delivery strategy for international academic programs across APAC, EMEA, and North America.
- Designed learner-first delivery frameworks improving completion, engagement, and academic outcomes.
- Oversee global teams across learning design, operations, faculty coordination, and student success (9 direct, 42 indirect reports).
- Partner with senior leadership and global universities to ensure academic governance, scalability, and accreditation compliance.
- Implement continuous improvement frameworks driving operational efficiency, learner satisfaction, and retention outcomes.
- Quantified Impact:
- Increased global completion rates to 87% through redesigned delivery and engagement frameworks.
- Reduced learner query turnaround time by 50% via operational restructuring and process optimization.
- Managed 6,900+ global learners across multi-region delivery models.
- Accountable for USD 4.2M portfolio across international programs.
Associate Director – Sales & Program Operations
upGrad International
Mumbai
04.2022 - 12.2024
- Launched and scaled international academic programs and global sales operations by USD 1.5 Millions
- Designed productivity models for global sales teams and operational support structures.
- Improved program launch timelines and cross-functional execution governance.
- Quantified Impact:
- Accelerated international program launch readiness and reduced go-live friction across regions.
- Improved sales productivity via redesigned funnel governance and JAC support frameworks.
- Led teams of up to 38 personnel, supervising daily performance as well as training and improvement plans.
Senior Manager – Program Operations
upGrad International
Mumbai
05.2020 - 04.2022
- Built global program launch infrastructure, collateral frameworks, and UI/UX positioning.
- Managed international go-to-market readiness across 3 regions.
- Quantified Impact via revenue growth
- Standardized global launch playbooks for 4 program verticals, reducing operational dependency risk across markets.
Vertical Sales Head
upGrad International
Mumbai
06.2019 - 05.2020
- Delivered consistent quarter-on-quarter revenue growth of 20% achieving INR 5 Cr each quarter.
- Managed sales funnel optimization, conversion strategy, and team performance governance across a team of 38 staff members
Chief Admissions Counselor
upGrad International
Mumbai
10.2018 - 05.2019
- Assessed student interests and skills and provided strategic information about pursuing suitable courses.
- Deliver Training and develop a team of 15 admission counselors across data& tech and Management verticals.
- Drive learner enrollments through counseling sessions.
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
- Conducted thorough evaluations of applicant transcripts, test scores, essays, and letters of recommendation to determine eligibility for admission.
Global Inside Sales Lead
MRCC Solutions
Thane
03.2017 - 01.2018
- Built global inside sales and data mining team of 15 from scratch.
- Delivered enterprise-qualified leads and appointment pipelines globally.
- Managed department P&L and C-suite reporting.
Manager – Lead Generation & Vendor Management
Nexsales Solutions
Mumbai
06.2015 - 02.2017
- Delivered global demand generation campaigns (HQL, MQL, SQL).
- Managed offshore sales reps and vendor ecosystem across US and UK markets.
- Owned departmental P&L and vendor contracts.
Assistant Manager – Talent Acquisition & Business Development Operations
Nexsales Solutions
Mumbai
06.2015 - 09.2016
- Built recruitment frameworks, SOPs, and L&D programs.
- Led manpower planning and hiring across multiple operational sites.
- Managed 4 clients generating revenue of USD 670K
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Education
MBA - Operations Management
Institute of Technology And Management
Mumbai, India05-2006
Diploma - Hotel Management & Catering Technology
Naval Institute of Technology
Mumbai, India04-2001
Skills
Sales Operations & Revenue Enablement
Problem-solving
Operations management
Business development
Budget control
Relationship building
Decision-making
Business planning
Creativity and innovation
Process improvement
Timeline
Director – Delivery & Learning Experience
upGrad International
01.2025 - Current
Associate Director – Sales & Program Operations
upGrad International
04.2022 - 12.2024
Senior Manager – Program Operations
upGrad International
05.2020 - 04.2022
Vertical Sales Head
upGrad International
06.2019 - 05.2020
Chief Admissions Counselor
upGrad International
10.2018 - 05.2019
Global Inside Sales Lead
MRCC Solutions
03.2017 - 01.2018
Manager – Lead Generation & Vendor Management
Nexsales Solutions
06.2015 - 02.2017
Assistant Manager – Talent Acquisition & Business Development Operations
Nexsales Solutions
06.2015 - 09.2016
MBA - Operations Management
Institute of Technology And Management
Diploma - Hotel Management & Catering Technology
Naval Institute of Technology
LANGUAGES
English (Fluent)
Advanced (C1)
Hindi (Fluent)
Advanced (C1)
Marathi (Native)
Intermediate (B1)
Certification
Performance Leadership – eCornell
EARLIER CAREER EXPERIENCE
- Owner & Proprietor – The Crazy Turtle Pub & Restaurant
- Team Leader – 3 Global Services (Vodafone)
- Team Leader – Serco
- Recovery Specialist – Ocwen Financial Solutions
EXECUTIVE SCALE & LEADERSHIP METRICS
- Learners Managed Globally: 6,900+
- Delivered 87% successful completion rates
- Team Leadership: 9 Direct Reports | 42 Indirect Reports
- Portfolio / Revenue Responsibility: USD 4.2 Million
- Geographic Coverage: APAC, EMEA, North America
Performance Leadership & Product Management – eCornell
Completed executive education programs at eCornell, including Performance Leadership and Product Management. These programs strengthened capabilities in leadership effectiveness, strategic execution, product strategy, and organizational performance management, with a focus on stakeholder influence and cross-functional execution. Developed structured frameworks for driving team performance, managing change, and aligning product and business strategy with measurable operational and market outcomes in high-growth, global environments.
KEY LEADERSHIP ACHIEVEMENTS
- Scaled global learner completion rates to 87% through redesigned delivery architecture, learner engagement frameworks, and academic governance controls.
- Reduced program query turnaround time by 50% via operational restructuring, workflow automation, and support model redesign.
- Launched and scaled international academic programs across APAC, EMEA, and North America, improving launch readiness and time-to-market velocity.
- Built and led multi-geography cross-functional delivery and operations teams with KPI-driven productivity frameworks.
- Strengthened stakeholder governance with global university partners and senior leadership teams to ensure academic rigor and scalable delivery models.