SANDEEP SHINDE
Sales Team Lead
Pune
Summary
Over 15 years of experience in high-stakes Operations and Sales Strategy, focused on the Customer Service and Research Industry. Strong command over CRM systems, VOIP, and Quality Enabled Systems like Verint, Peoplesoft, ensuring efficient client servicing and support. Expert in MS Office Suite, including Word, PowerPoint, Excel, and Outlook, enhancing productivity and project management capabilities. Trained on Managerial and Leadership skills, empowering teams to excel in performance and delivery. Proficient in troubleshooting and support for network and devices, offering comprehensive solutions to clients.
Overview
17
17
years of professional experience
2021
2021
years of post-secondary education
Work History
Sales Team Lead
Precedence Research Pvt Ltd
05.2023 - Current
- Led client relationship management initiatives to drive business growth and customer satisfaction
- Leveraging CRM platforms to streamline client relationship management, closing sales deals, and running marketing campaigns. Proven track record in using CRM tools like peoplesoft for customer satisfaction, boost conversions, and maintain organized communication pipelines.
- Handling client databases, and nurturing long-term relationships to maximize repeat and referral business.
- Driving Sales strategies, increasing market presence and revenue streams Managed key account operations, providing consultative sales solutions
- Took charge of commercial outcomes, ensuring high-impact results.
Team Coach
Tech Mahindra Business Services
02.2010 - 05.2023
- Retaining customers, upgrading and selling new contracts. Understanding customers' needs and giving them appropriate resolutions. Retaining customers who call in to cancel the contract and sell them with a new contract.
- Handling a team of 8 advisors as a Mentor for Retentions process.
- Working in an agile model and gradually moving the (VOC) project towards the go-live Phase.
- Working in collaboration with Customer Success executive, Project managers and Business dealers.
- Service Level Management: Managing to ensure delivery on SLA's real time for the Department on predefined metrics.
- Escalation Management: Monitoring calls and coaching advisors on network troubleshooting skills and handle customer complaints, take customer feedback on survey and manage expectations through VOC (Voice of customer channel).
- Monthly review with process clients for change on product, process and promotions.
Customer Service Associate
WNS
06.2008 - 02.2010
- Inbound customer service responding to customer queries through voice interaction on the services provided and follow-up of their issues by using client-based support tools.
- Received Client Appreciation and Rewards. Worked for central baggage office for Airline process.
- Tracing baggage and guiding customer for flight ticket and booking - Handling and following up with customers for tracing baggage's on international flights.
Education
Bachelor's Degree - Economics
YCMOU University
Higher Secondary Certificate - undefined
Shivaji University
Secondary School Certificate - undefined
Chhatrapati Shahu Vidyalaya
Skills
- Customer service strategic and social selling
- Proficient in using CRM software
- Managerial Skills
- Leadership skills
- CRM
- VOIP
- Verint
- Tech Support
- Network and Device Troubleshooting
- Operating system
- WINDOWS
- MS Office Package (Word, PowerPoint, Excel and Outlook
Accomplishments
- Received Certificates for best performance.
- Received Top notch award (quarterly) for top performance.
- My Moments received for overachieving targets.
- Customer service strategic and social selling.
- Proficient in using CRM software.
- Trained and Certified on Managerial Skills & Leadership skills by Tech Mahindra.
- Trained on CRM, VOIP, Verint (Quality Enabled System), Tech Support, Network and Device Troubleshooting.
- Well versed with Operating system - WINDOWS MS Office Package - (Word, PowerPoint, Excel and Outlook).
Disclaimer
I hereby declare that the above information provided is true to best of my Knowledge and belief., Pune
Timeline
Sales Team Lead
Precedence Research Pvt Ltd
05.2023 - Current
Team Coach
Tech Mahindra Business Services
02.2010 - 05.2023
Customer Service Associate
WNS
06.2008 - 02.2010
Higher Secondary Certificate - undefined
Shivaji University
Secondary School Certificate - undefined
Chhatrapati Shahu Vidyalaya
Bachelor's Degree - Economics
YCMOU University
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