Sandesh Bhosale

• Spearheaded the evaluation and implementation of advanced SaaS solutions (UCaaS & CRM) aligned with ZinBinary’s strategic product vision and market expansion goals.
• Strengthened customer engagement and satisfaction by delivering tailored presales solutions that addressed complex business challenges across verticals.
• Formulated detailed business cases and presales strategies, contributing to enhanced operational efficiency and accelerated client acquisition.
• Partnered with cross-functional internal teams (Product, Engineering, Sales, and Marketing) to ensure seamless delivery of technical solutions, and alignment with customer expectations.
• Led presales discovery meetings with potential clients to assess project scope, technical requirements, and commercial objectives.
• Played a key role in Siging NDA, proposal development, RFP responses, and contract negotiations, ensuring alignment with ZinBinary’s business standards and client needs.
• Managed sensitive client data and proprietary information in accordance with ZinBinary’s compliance and data protection frameworks.

• Sabbatical to focus on family caregiving responsibilities and personal interests.

• Engaged with new and existing Service Providers in India & APAC.
• Drove the entire RingCentral portfolio across all management levels.
• Collaborated with internal teams to introduce innovative products and solutions.
• Onboarded new Service Providers, including OSS/BSS, IMS, PSTN, and access network integrations.
• Developed products, processes, and documentation to meet Service Provider needs.
• Supported sales enablement activities with Service Provider teams.
• Developed sales plans and proposals for Service Provider opportunities.
• Transferred knowledge to team members, Service Providers, prospects, and customers.
• Participated in technical presentations for Service Provider organizations and their customers.

Unified Communications Consultant

• Collaborated with sales teams to identify UCaaS solutions (Web/Video/Audio Conferencing, Enterprise Voice, IM&P).
• Gathered customer requirements and provided technical advice for UCaaS and PWC.
• Ensured successful project delivery, implementation, and customer transition.
• Developed SOWs based on customer needs and network topology.
• Collaborated with cross-functional teams to define solutions.
• Presented PGi solutions to customers.
• Stayed updated on technical developments and company offerings.
• Led IT environment evaluations and resolved issues during POCs and post-sales.
• Supported deployment and integration of PGi software.
• Provided accurate and timely reporting.
• Served as a UCaaS and Enterprise Voice SME, offering consultative support.

Unified Communications Specialist

• Deployed UC solutions globally, aligning with client requirements.
• Planned, executed, and delivered projects, ensuring customer satisfaction.
• Integrated UC solutions with CRM systems.
• Led and delivered 50+ projects in 1.5 years.
• Contributed to 34% UC revenue growth in H1 2018.
• Migrated international clients, boosting revenue by 16%.
• Upscaled 43 clients to contact center solutions, increasing revenue by 12% in 2017.

• Managed 24/7 NOC team supporting 300+ businesses.
• Trained team, scheduled shifts, and resolved complex technical issues.
• Coordinated with Billing and NOC teams to meet SLAs.
• Led Airport Payphone Operations at Mumbai International Airport.
  Trained Business Development Managers on technical product knowledge.
• Managed vendor escalations and approved vendor services.
• Implemented LCR strategies to increase margin revenue.
• Improved cross-functional workflow efficiency by 40%.
• Proficient in DIDs, TFNs, UFNs, and Number Portability.

• Managed and resolved trouble tickets, providing timely updates to clients.
• Proactively monitored network equipment, minimized downtime, and escalated issues.
• Exceeded 95% SLA metrics by prioritizing and resolving tickets efficiently.
• Configured media gateways (Audio Codes, Routers, IP Phones).
• Implemented ASTERISK-based Dialplan for international VoIP.
• Deployed Cloud PBX instances and conducted UAT for international clients.
• Implemented software/firmware upgrades within a CMDB framework.
• Performed call tracing and analyzed ASR/ACD metrics.

• Configured and implemented Nextone (GCS) for inbound/outbound VoIP
• Maintained and troubleshooted VoIP servers, endpoints, and route plans
• Conducted call analysis using Wireshark and Ethereal
• Coordinated with IPNOC and Access teams for issue resolution
• Troubleshooted network and VoIP-related problems
• Proactively monitored network management systems
• Resolved real-time call issues (Dead Air, No RBT, PDD)