IT Infrastructure Specialist with over 6 years of experience in system, server, and desktop support, currently contributing in a critical role at Reliance Jio (IDC) Data Center through Grace Infotech Pvt. Ltd. Skilled in hardware troubleshooting, remote solutions, and enterprise server management across Dell, Lenovo, and HPE platforms. Proficient in RAID configuration, server profile customization, and seamless installation of new servers. Strong background in MS Outlook support, DNS, DHCP, Active Directory, and with proven ability to resolve user queries efficiently. Certified in MCP (Windows Server 2012), RHCSA, RHCE, and Hardware/Networking, with a BBA degree. Recognized for being detail‑oriented, customer‑focused, and adept at delivering reliable IT solutions in high‑stakes environments.
Proficient with Open Manage Enterprise (OME) for device discovery, reporting, plugin installation, and patch updates.Skilled in hardware troubleshooting, system resource monitoring, and power management to ensure optimal server performance.
Managed and resolved issues on Dell, Lenovo, and HPE servers, including providing remote support.
Performed rack stacking, device migration, and network device management.
Configured RAID systems, performed firmware and driver updates, and customized server profiles.
Installed and managed multiple operating systems: VMware ESXi 6.5–7.0.8, Red Hat 7–9, Linux distributions, and Windows Server 2008–2021.
Delivered exceptional customer service and network support, ensuring end‑to‑end connectivity solutions.
MCP 401 – Installing & Configuring Windows Server 2012
RHCSA – Red Hat Certified System Administrator (GRRAS Solutions Pvt. Ltd.)
RHCE – Red Hat Certified Engineer (GRRAS Solutions Pvt. Ltd.)
Hardware & Networking – Pune University and Eth Research Lab