Sandip Jagtap

Led daily site-wise transport operations, overseeing shift planning, cab allocation, and on-ground supervision across multiple client locations.

Managed and coordinated site supervisors, ensuring smooth execution of employee pickups and drops in adherence to SLAs.

Monitored and ensured high performance in On-Time Arrival (OTA) and On-Time Departure (OTD) metrics across all transport shifts.

Supervised the daily rostering process, aligning resources efficiently to meet business and employee transport needs.

Directed the cab compliance team, ensuring all vehicles and drivers met safety, legal, and documentation standards.

Managed all site supervisor coordination, including performance reviews, reporting, and day-to-day issue resolution.

Prepared accurate and timely monthly billing data for clients based on completed trips, contract rates, and verified trip sheets.

Handled the invoice process end-to-end, from data validation and generation to submission to clients.

Conducted payment follow-ups with client billing teams, ensuring timely clearance of monthly invoices.

Oversaw monthly vendor payment processing, including verification of cab vendor invoices and TAT-based disbursements.

Built and nurtured strong client relationships, regularly engaging with Admins and Managers to drive service satisfaction and account growth.

Led team development initiatives, including supervisor training, grooming sessions, and performance improvement programs.

Managed employee transportation rostering, ensuring optimal shift-wise allocation based on attendance and route efficiency.

Handled daily routing and trip planning for employee pickups and drop-offs, minimizing travel time and improving route accuracy.

Supervised daily cab deployment operations across multiple zones to meet organizational SLA requirements.

Ensured cab compliance with company and government standards (vehicle fitness, insurance, driver documents, etc.).

Resolved driver-related issues including attendance, conduct, vehicle condition, and operational concerns.

Acted as the first point of contact for employee escalations, resolving grievances with empathy and speed.

Led a cab tracking and monitoring team, using GPS and transport management systems to ensure safety and punctuality.

Coordinated monthly billing for clients, verifying trip sheets, validating vendor invoices, and ensuring timely payments.

Managed daily operations of cab services, ensuring timely dispatch and optimal fleet utilization across multiple locations.

Monitored driver schedules, route planning, and shift allocations to maintain service efficiency and customer satisfaction.

Coordinated with drivers, employee, and vendors to resolve issues promptly and ensure smooth operational flow.

Tracked vehicle maintenance schedules and compliance documentation.

Oversaw end-to-end sales and distribution operations of domestic Indane LPG cylinders, ensuring consistent supply and customer satisfaction.

Achieved monthly sales targets by developing strategic marketing and customer outreach initiatives in assigned territory.

Managed a customer base of over 4000 households, ensuring timely delivery and addressing service-related issues promptly.

Supervised and trained a team of delivery personnel and support staff to maintain high service standards and safety protocols.

Ensured 100% compliance with safety, quality, and regulatory guidelines as mandated by Indian Oil Corporation Limited (IOCL).

Handled documentation and verification of KYC for new LPG connections and upgrades, maintaining accurate and secure records.

Implemented customer feedback mechanisms and grievance redressal systems to improve service quality.

Used CRM and ERP systems to track customer interactions, billing, and service history for efficient operations.

Generated daily and monthly sales reports to assess performance and plan operational improvements.