Sangeeta Srivastava
German Faculty
Pune
Overview
19
19
years of professional experience
Work History
Visiting Faculty (German Department)
University of Mumbai
- Current
- Responsible for teaching an offline Batch for A1 level
- Develop course material including study material, presentations, hand-outs and homework assignments
- Evaluate students' performance and conduct regular assessment
- Empaneled for preparing Exam papers, invigilation and conducting Viva at Mumbai University
- Currently teaching 1st Year Batch ADMIFMS at Mumbai University.
Educational & Family Sabbatical
05.2011 - 06.2023
- Took planned career break to focus on my family
- Completed BA in German Studies from Mumbai University with CGPA of 9.72 (May 20 - Apr 23)
- Completed certification from Max Muller Bhavan - B2 with 80% (June 23) & C1 with 75% (Oct 23)
- Personal Tutor of German language.
Team Leader - Quality
Tech Mahindra - NOIDA
10.2010 - 05.2011
- Responsible for the Quality of TATA Process (ICE), which contained end to end customer process cycle from Front End to Back Office
- Preparing Quality Audit sheets in the process and monitoring the changes required as per the client
- Responsible for Action Plans leading to improvements in the Process
- Rolling out of Performance improvement Plans and their monitoring
- Handling a team of 7 QA's and their performance
- Responsible for Appraisals for Team Members and guiding them for Day-to-Day Activities
- Conducting ISO Internal Audits within the organization
- Representing Quality in Monthly Reviews with the Client and responsible for making presentations.
Sr. Quality Analyst
Tech Mahindra - NOIDA
09.2008 - 10.2010
- Aligned with BTGS Marketing & SOUK Preston (Change Management & Server Back Up) for Quality
- Regular Audits & Feedback for the Teams
- Dealing with Client in Preston for updates and Process Review call
- Responsible for the Weekly Reports and Dash boards for the teams
- Capturing RFT and SLA for the Process.
Customer Care Executive & Quality Analyst
HCL Technologies - NOIDA
12.2004 - 08.2008
- Responsible for taking inbound calls from British Customers
- Responsible for the quality and process BUTLER (British telecom lease and renting) & CUB (Customer unaligned Billing)
- Monitoring of voice calls and emails in the Process
- Interaction with the advisors on daily basis, giving feedback for calls monitored and Quality related training Sessions for new advisors.
Education
BACHELOR IN GERMAN STUDIES -
University of Mumbai
ZERTIFIKATE DEUTSCH C1 - undefined
Max Muller Bhawan, Pune
ZERTIFIKATE DEUTSCH B2 - undefined
Max Muller Bhawan, Pune
ZERTIFIKATE DEUTSCH C1 - undefined
Max Muller Bhawan, Pune
POST GRADUATE DIPLOMA IN HUMAN RESOURCE MANAGEMENT - undefined
Symbiosis Institute of Management, (Correspondence) Pune
BACHELOR IN SCEINCE - undefined
Kanpur University
Skills
Effectively Managing large group of students (more than 50 students in offline batch)
Assignments
- VOLUNTEERY WORK, Umang Foundation Trust, Mumbai, 07/22, 10/22
- TRANSLATION WORKSHOP, Mumbai University - CAT TOOL, Mumbai, 02/22
Personal Information
- Husband's Name: Gaurav Kumar Srivastava
- Date of Birth: 01/14/83
- Marital Status: Married
Timeline
Educational & Family Sabbatical
05.2011 - 06.2023
Team Leader - Quality
Tech Mahindra - NOIDA
10.2010 - 05.2011
Sr. Quality Analyst
Tech Mahindra - NOIDA
09.2008 - 10.2010
Customer Care Executive & Quality Analyst
HCL Technologies - NOIDA
12.2004 - 08.2008
Visiting Faculty (German Department)
University of Mumbai
- Current
BACHELOR IN GERMAN STUDIES -
University of Mumbai
ZERTIFIKATE DEUTSCH C1 - undefined
Max Muller Bhawan, Pune
ZERTIFIKATE DEUTSCH B2 - undefined
Max Muller Bhawan, Pune
ZERTIFIKATE DEUTSCH C1 - undefined
Max Muller Bhawan, Pune
POST GRADUATE DIPLOMA IN HUMAN RESOURCE MANAGEMENT - undefined
Symbiosis Institute of Management, (Correspondence) Pune
BACHELOR IN SCEINCE - undefined
Kanpur University