Sangeeta Srivastava
German Faculty
Pune
Overview
19
19
years of professional experience
Work History
Visiting Faculty (German Department)
University of Mumbai
- Current
- Responsible for teaching an offline Batch for A1 level
- Develop course material including study material, presentations, hand-outs and homework assignments
- Evaluate students' performance and conduct regular assessment
- Empaneled for preparing Exam papers, invigilation and conducting Viva at Mumbai University
- Currently teaching 1st Year Batch ADMIFMS at Mumbai University.
Educational & Family Sabbatical
05.2011 - 06.2023
- Took planned career break to focus on my family
- Completed BA in German Studies from Mumbai University with CGPA of 9.72 (May 20 - Apr 23)
- Completed certification from Max Muller Bhavan - B2 with 80% (June 23) & C1 with 75% (Oct 23)
- Personal Tutor of German language.
Team Leader - Quality
Tech Mahindra - NOIDA
10.2010 - 05.2011
- Responsible for the Quality of TATA Process (ICE), which contained end to end customer process cycle from Front End to Back Office
- Preparing Quality Audit sheets in the process and monitoring the changes required as per the client
- Responsible for Action Plans leading to improvements in the Process
- Rolling out of Performance improvement Plans and their monitoring
- Handling a team of 7 QA's and their performance
- Responsible for Appraisals for Team Members and guiding them for Day-to-Day Activities
- Conducting ISO Internal Audits within the organization
- Representing Quality in Monthly Reviews with the Client and responsible for making presentations.
Sr. Quality Analyst
Tech Mahindra - NOIDA
09.2008 - 10.2010
- Aligned with BTGS Marketing & SOUK Preston (Change Management & Server Back Up) for Quality
- Regular Audits & Feedback for the Teams
- Dealing with Client in Preston for updates and Process Review call
- Responsible for the Weekly Reports and Dash boards for the teams
- Capturing RFT and SLA for the Process.
Customer Care Executive & Quality Analyst
HCL Technologies - NOIDA
12.2004 - 08.2008
- Responsible for taking inbound calls from British Customers
- Responsible for the quality and process BUTLER (British telecom lease and renting) & CUB (Customer unaligned Billing)
- Monitoring of voice calls and emails in the Process
- Interaction with the advisors on daily basis, giving feedback for calls monitored and Quality related training Sessions for new advisors.
Education
BACHELOR IN GERMAN STUDIES -
University of Mumbai
ZERTIFIKATE DEUTSCH C1 - undefined
Max Muller Bhawan, Pune
ZERTIFIKATE DEUTSCH B2 - undefined
Max Muller Bhawan, Pune
ZERTIFIKATE DEUTSCH C1 - undefined
Max Muller Bhawan, Pune
POST GRADUATE DIPLOMA IN HUMAN RESOURCE MANAGEMENT - undefined
Symbiosis Institute of Management, (Correspondence) Pune
BACHELOR IN SCEINCE - undefined
Kanpur University
Skills
Effectively Managing large group of students (more than 50 students in offline batch)
Knowledge of Gamifying tools for an interactive class
Effectively Managing large group of students (more than 50 students in offline batch)
Knowledge of MS Office, Powerpoint
Assignments
- VOLUNTEERY WORK, Umang Foundation Trust, Mumbai, 07/22, 10/22
- TRANSLATION WORKSHOP, Mumbai University - CAT TOOL, Mumbai, 02/22
Personal Information
- Husband's Name: Gaurav Kumar Srivastava
- Date of Birth: 01/14/83
- Marital Status: Married
Timeline
Educational & Family Sabbatical
05.2011 - 06.2023
Team Leader - Quality
Tech Mahindra - NOIDA
10.2010 - 05.2011
Sr. Quality Analyst
Tech Mahindra - NOIDA
09.2008 - 10.2010
Customer Care Executive & Quality Analyst
HCL Technologies - NOIDA
12.2004 - 08.2008
Visiting Faculty (German Department)
University of Mumbai
- Current
BACHELOR IN GERMAN STUDIES -
University of Mumbai
ZERTIFIKATE DEUTSCH C1 - undefined
Max Muller Bhawan, Pune
ZERTIFIKATE DEUTSCH B2 - undefined
Max Muller Bhawan, Pune
ZERTIFIKATE DEUTSCH C1 - undefined
Max Muller Bhawan, Pune
POST GRADUATE DIPLOMA IN HUMAN RESOURCE MANAGEMENT - undefined
Symbiosis Institute of Management, (Correspondence) Pune
BACHELOR IN SCEINCE - undefined
Kanpur University