SANIA DUTTA
Service
Pune
Summary
I am looking for a position where my background can be put to an effective use. An atmosphere where performance is rewarded with new responsibilities. This will supply me with the necessary challenges and experiences and provide my employer with positive,diligent,aggressive team oriented employee.
Overview
10
10
years of professional experience
Work History
IT Risk Management
ING Bank
Pune
08.2019 - Current
- Optimized vulnerability scanning tools for more accurate detection of potential security breaches, resulting in improved response times.
- Streamlined risk reporting by automating processes and improving communication channels between departments.
- Collaborated with stakeholders to develop strategic plans for managing emerging technology risks effectively.
- Updated IT governance framework regularly to address evolving organizational needs and industry best practices effectively.
- Increased efficiency in risk analysis by designing and implementing comprehensive training programs for employees.
- Reduced potential vulnerabilities through regular security audits
- Assisted in developing business continuity plans, ensuring minimal disruption during disaster recovery scenarios.
- Ensured compliance with industry regulations through continuous monitoring and updating of internal policies.
- Maintained company-wide compliance with industry standards and [ISO 27001:2013 Lead Auditor].
- Enhanced IT risk management by implementing comprehensive assessments and monitoring processes.
- Conducted regular audits of internal controls to maintain the highest standards of risk management practices.
Major Incident Manager
Tata Consultancy Services (DNB)
Pune
08.2017 - 07.2019
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
- Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
- Assessed incident priority based upon impact to business and escalated issues as necessary.
- Developed highly effective incident response team and trained extensively in preparation for possible events.
- Communicated regularly with customers concerning data exchange and technology integration.
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
- Provided immediate emergency response and incident management.
- Conducted post-resolution reviews with team members.
- Actively participated in post-incident reviews, sharing lessons learned and driving continuous improvements in response protocols
Information Specialist L1.5
Tata Consultancy Services (DNB)
08.2017 - 07.2019
- Set up network profiles, security permissions and file sharing systems.
- Performed daily system monitoring, verifying integrity and availability of all hardware, server resources, systems and key processes.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Prepared reports by collecting, analyzing and summarizing information.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Attended regular client meetings to report project progress and address questions.
- Used ticketing systems to manage and process support actions and requests.
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
- Supervised and monitored delivery of contractual services according to SLA agreements.
Business Process Lead
Tata Consultancy Services Limited
03.2014 - 11.2016
- Determined Telstra objectives by observing consumers, collecting feedback surveys and then analyzing information Provided outstanding telecom service to new and long-standing customers by attending closely to concerns and developing solutions while transitioning from copper to fiber Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction Delivered an exceptional level of service to each customer by listening to concerns and answering questions Assist Associates to book appointment for National Broadband Network, Australia End to end resolution of orders as Case Manager Transitioning from copper to fiber.
Business Development Manager
Multibrands International LTD
7 2012 - 02.2014
- Generated new business through client consultant and subcontractor referrals for turn-key services.
- Researched economic processing factors to determine best process and sales strategies Facilitated and managed business plan development based on market and industry research Prepared proposals, negotiated contracts and connected with clients to drive consistent sales Implemented strategies to develop and expand existing customer base Coordinated with cross-functional teams to perform product testing and develop business plans Produced reports, spreadsheets and trend forecasts to enhance decision-making processes Maintained meticulous client notes in the Salesforce system Managed budget forecasting, goal setting and performance reporting for all accounts Hunted new business on continuous basis, personally generating leads Generated new sales opportunities through direct and telephone selling and emails Identified, coordinated and participated in client relationship-building activities and meetings Implemented strategies to drive changes and improvements and enhance performance Contacted new and existing customers to discuss how specific products could meet needs Developed innovative business plans and sales strategies for vertical markets Developed new business opportunities through client consultant and subcontractor referrals for turn-key services Cultivated and maintained strong industry relationships and customer partnerships to capitalize on opportunities and maximize business success Marketed and developed key accounts by favorably representing company at membership and community functions Developed growth plans by identifying key clients, key targets and priority service lines Cold and warm calling done to new and existing accounts per day.
Education
Bachelor of Arts - English Language And Literature
Swami Vivekananda Junior College
Mumbai, MHSkills
- Technical issues analysis
Account relationship management
Good listening skills
Business development and planning
Client relationship management
Time management skills
Timeline
IT Risk Management
ING Bank
08.2019 - Current
Major Incident Manager
Tata Consultancy Services (DNB)
08.2017 - 07.2019
Information Specialist L1.5
Tata Consultancy Services (DNB)
08.2017 - 07.2019
Business Process Lead
Tata Consultancy Services Limited
03.2014 - 11.2016
Business Development Manager
Multibrands International LTD
7 2012 - 02.2014
Bachelor of Arts - English Language And Literature
Swami Vivekananda Junior College
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