Sanjeev Duttagupta
Pune
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Seeking to leverage these abilities in new field, aiming for impactful and innovative contributions.
Overview
19
19
years of professional experience
Work History
Regional Head ASP and Ops Background Investigation
HSBC EDPI
02.2017 - Current
- Drove innovation within the region by encouraging creative problem-solving approaches among team members.
- Improved regional performance by implementing strategic initiatives and effective team management.
- Led cross-functional teams to achieve regional goals and improve overall business performance.
- Mentored junior team members for career growth, contributing to a skilled and motivated workforce.
- Implemented data-driven decision making, using analytics to identify trends and inform strategy development.
- Aligned regional objectives with overarching organizational goals , Group FIM to ensure comprehensive success across all areas of operation.
- Streamlined operations for increased efficiency through process improvements and staff training.
- Leveraged technology for improved operational efficiency, streamlining processes across multiple departments.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Attended weekly meetings to discuss and optimize strategies.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
- Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
- Launched quality assurance practices for each phase of development
- Championed diversity and inclusion efforts within the organization, promoting an inclusive workplace culture that valued individual perspectives.
- Improved operational agility, adapting business strategies in response to changing market conditions and opportunities.
- Streamlined communication channels between regional offices and Operations and Group , improving overall organizational coherence.
- Implemented comprehensive risk management strategies to safeguard against risks, manage effective controls and operational disruptions.
- Facilitated cross-functional team collaboration to tackle subject matter views, review decisions and support regional projects.
- Enhanced stakeholder engagement by regularly communicating business achievements and strategic direction.
- Increased employee retention rates with implementation of structured career development and reward system.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Head of Service Quality
HSBC EDPI
01.2015 - 02.2017
- Created a culture of continuous learning through the establishment of regular workshops and training sessions for employees at all levels.
- First Time Right Quality through various Input Quality initiatives, standards and regulations, mitigating potential risks faced by the organization.
- Spearheaded process improvements that led to increased productivity without sacrificing service quality or customer satisfaction.
- Enhanced customer satisfaction by streamlining service processes and implementing effective communication strategies.
- Conducted thorough assessments of service processes to identify areas for improvement and implement necessary changes.
VP of Fraud Detection and Information SecurityRisk
HSBC
01.2013 - 01.2015
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Identified opportunities to improve business process flows and productivity.
- Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Created succession plans to provide continuity of operations during leadership transitions.
- Monitored key business risks and established risk management procedures.
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
- Implemented comprehensive risk management strategies to protect the organization from unforeseen financial pitfalls.
- Developed high-performing teams by recruiting top talent and fostering an environment conducive to professional development and personal growth.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
- Managed Information Security Teams access management, systems and database management along with DDOS attacks. Led a project to introduce new production management tools that improved efficiency and reduced Group Fraud Risk by 30%.
- Reduced Abandon rate from 45% to 5% in China and increased efficiency to 80% for contact center and 92% for processing.
- Led Cyber Security Teams, Data Leakage teams and IT Access Management teams to deliver as per IT transformation initiatives. Developed teams with a strong risk culture and prompt escalation of issues.
VP Operations-Cards,Insurance,Collections,Mortgage
HSBC
01.2006 - 12.2012
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Identified opportunities to improve business process flows and productivity.
- Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
- Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
- Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
- Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Created succession plans to provide continuity of operations during leadership transitions.
- Monitored key business risks and established risk management procedures.
- Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
- Streamlined customer service protocols, significantly improving response times and customer satisfaction ratings.
- Enhanced employee retention rates through introduction of robust career development program.
- Streamlined operational processes to improve efficiency and reduce costs.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
MBA - Marketing
Pune University
Pune, India05-1997
Skills
- Team management
- Operations management
- Innovation and creativity
- Human resources management
- Relationship building
- Teamwork and collaboration
- Problem-solving abilities
- Attention to detail
- Multitasking
- Organizational skills
- Team leadership
- Decision-making
Interests and Supported Causes
Diversity and Inclusive Advocate
Member of Ability UK
Geopolitical Risks impacting lives
Mentoring and Coaching
Timeline
Regional Head ASP and Ops Background Investigation
HSBC EDPI
02.2017 - Current
Head of Service Quality
HSBC EDPI
01.2015 - 02.2017
VP of Fraud Detection and Information SecurityRisk
HSBC
01.2013 - 01.2015
VP Operations-Cards,Insurance,Collections,Mortgage
HSBC
01.2006 - 12.2012
MBA - Marketing
Pune University
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