Sankalp Gupta
Mumbai
Summary
Highly efficient individual well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
7
7
years of professional experience
Work History
Senior Associate
Teleperformance Global Business Private Limited
02.2023 - Current
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Played a key role in driving business growth by identifying potential areas of expansion and presenting strategic recommendations to senior leadership.
Senior Associate
WNS Global Services
02.2022 - 02.2023
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Championed best practices in quality assurance, consistently delivering error-free work products that exceeded client expectations.
- Trained and mentored junior staff on customer service strategies and techniques.
Business Development Executive
Shivanjali Agritech
08.2017 - 03.2021
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
Education
Bachelor's of Mass Media - Advertising
Thakur College, Mumbai University
Mumbai, India04.2017
Higher Secondary Certificate - Science
Thakur College of Science And Commerce
Mumbai, India02.2014
Skills
Training and mentoring
Performance monitoring
Team Supervision
Proficient in MS Office
Oral communication
Complex Problem-Solving
Languages
English
Marathi
Bengali
Hindi
Timeline
Senior Associate
Teleperformance Global Business Private Limited
02.2023 - Current
Senior Associate
WNS Global Services
02.2022 - 02.2023
Business Development Executive
Shivanjali Agritech
08.2017 - 03.2021
Bachelor's of Mass Media - Advertising
Thakur College, Mumbai University
Higher Secondary Certificate - Science
Thakur College of Science And Commerce
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