Sanket Bhope
Mumbai
Summary
Hardworking and passionate job seeker with strong organizational and analytical skills eager to secure an Engineer/ Analyst position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Senior Technical Support Associate
Sutherland Global Services
10.2024 - Current
- As an employee at Sutherland Global Services, supporting our client 'Micron Technologies' , a leading name in the world of computer peripherals to provide technical assistance by resolving both hardware and software issues related to Micron’s products. I troubleshoot problems, deliver solutions, and ensure a seamless experience for our customers. My role also involves managing website transactions and order management within the SAP Tool, where I address errors, resolve discrepancies, and eliminate any miscommunication to ensure smooth operations.
- Internally, I collaborate with cross-functional teams to streamline communications and utilize Salesforce to efficiently manage customer queries and provide timely responses. This allows me to stay organized and responsive, ensuring high customer satisfaction.
- Provided remote support for customers located across multiple regions, adeptly addressing diverse needs while maintaining a consistent level of service delivery excellence.
- Managed high levels of call/chat flow and responded to technical support needs.
Technical Support Associate
Sutherland Global Services
01.2023 - 09.2024
Project Engineer Intern
Wipro Ltd
10.2022 - 12.2022
- Worked in DAAI (Data Analysis and AI) profile where all the interns were provided with training modules, assignments and quizzes.
- Completed hands-on training on SQL, Python.
- Developed strong presentation skills through regular engagement with management during meetings, effectively conveying concepts.
- Generated standard and custom reports to provide insights into business performance.
- Got an offer letter to join as a Full time Project Engineer.
Education
BE - Electronics And Telecommunication
DY Patil Ramrao Adik Instittue of Technology
05.2022
Class 12th / HSC - Physics Chemistry Mathematics
Shiv Jyoti Senior Secondary School
03.2017
Class 10th/ SSC -
Hind Zinc School
03.2015
Skills
- Programming Languages: Python,SQL
- Excel and Tableau
- Relevant Coursework: Data Structures in Python
- Analytical Problem Solving
- Multitasking & Decision-Making
- Project Management
- Technical Troubleshooting
- Project evaluation
- Fault diagnosis & Engineering Documentation
Accomplishments
- Many retailers offer special doorbuster deals and extended hours on Black Friday, and it is traditionally one of the busiest shopping days of the year.
- The dataset that we were having contained 537 rows and 12 columns
- Our main goal was to do various kind of analysis and get inferences which will be able to help to provide valuable insights on the market and hence will be beneficial for the company.
1. ERP Management System for Faculties of Institutes, Collected faculty data from our college RAIT, cleansed the data, performed rigorous analysis to generate insightful KPIs that can benefit the Institute for better management of their faculties and to build a better relationship between management and faculties and students.
Technology used: Firebase for app development, SQL for data management, Power BI for generating Insights
2. Black Friday Sales Data Analysis, A company is having wide range of products, including electronics, homegoods, clothing, and more
Technologies used:
Python, Excel , Tableau.
Certification
- Certificate of Vocational Training in Basic Telecom and Networking from BSNL,RTTC Pune
- Certificate of PCAP: Programming Essential in Python by Python Institute
- Certificate of Course Completion on Going Cloud Native: AWS Fundamentals from Coursera
Timeline
Senior Technical Support Associate
Sutherland Global Services
10.2024 - Current
Technical Support Associate
Sutherland Global Services
01.2023 - 09.2024
Project Engineer Intern
Wipro Ltd
10.2022 - 12.2022
Class 12th / HSC - Physics Chemistry Mathematics
Shiv Jyoti Senior Secondary School
Class 10th/ SSC -
Hind Zinc School
- Certificate of Vocational Training in Basic Telecom and Networking from BSNL,RTTC Pune
- Certificate of PCAP: Programming Essential in Python by Python Institute
- Certificate of Course Completion on Going Cloud Native: AWS Fundamentals from Coursera
BE - Electronics And Telecommunication
DY Patil Ramrao Adik Instittue of Technology
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