Sanket Gharat
IT Support Specialist
Navi Mumbai
Summary
Dynamic IT Support Specialist with proven expertise at Balaji Formalin Private Limited, excelling in technical troubleshooting and network configuration. Adept at enhancing system performance and ensuring operational continuity, I effectively managed high call volumes while delivering exceptional customer service. Skilled in software installation and data recovery, I consistently identified innovative solutions to complex technical challenges.
Overview
3
3
years of professional experience
Work History
IT Support Specialist
Balaji Formalin Private Limited
Rasayani, Navi Mumbai
05.2022 - Current
- Diagnosed and troubleshot hardware, software and network issues.
- Managed high levels of call flow and responded to technical support needs.
- Installed, configured and maintained computer systems and network connections.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Used ticketing systems to manage and process support actions and requests.
Education
HSC - Associate of Science
Pillai HOC College of Arts, Science And Commerce, Rasayani
Rasayani, Navi Mumbai 04.2001 -
SSC - Social Studies Education
Priya School, Rasayani
Rasayani, Navi Mumbai 04.2001 -
Skills
Software installation
Desktop support
Technical support
Data recovery
Hardware upgrades
Technical troubleshooting
LAN/WAN
Network configuration
Timeline
IT Support Specialist
Balaji Formalin Private Limited
05.2022 - Current
HSC - Associate of Science
Pillai HOC College of Arts, Science And Commerce, Rasayani
04.2001 -
SSC - Social Studies Education
Priya School, Rasayani
04.2001 -
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