Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Sanket Jadhav

Sanket Jadhav

Pune

Summary

Detail-oriented and technically proficient Network Operations Engineer with 5+ years of hands-on experience supporting L1/L2 network infrastructure, monitoring systems, and resolving incidents in enterprise environments. Skilled in network troubleshooting, incident management, and working with tools like SolarWinds, ServiceNow and Cisco networking technologies. Adept at ensuring high availability and performance of networks through proactive monitoring and rapid response to outages.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Engineer - IPSOC Priority

Tata Communications Ltd
Pune
10.2024 - Current
  • Monitored 250+ network alarms and alerts daily to identify potential issues, and achieved a 99% incident detection rate.
  • Respond to incidents and alarms within defined SLAs, analyze and troubleshoot network issues to resolution, or escalate to the L3 engineer.
  • Managed and closed 100+ trouble tickets per month in CRM/SNOW, maintaining an average closure time of 4 hours, and ensuring compliance with SLAs.
  • Managed and monitored SD-WAN devices using Versa Director for real-time analytics and reporting, ensuring 99.9% network uptime.
  • Participate in daily operations calls and shift handovers to communicate ongoing incidents and maintenance windows.
  • Reduced average incident resolution time by 25% through proactive escalation management and process improvements.
  • Provided mentorship and technical guidance to L1 and junior L2 engineers, promoting knowledge sharing and best practices.

Customer Service Executive - Service Delivery

Tata Communications Ltd
Pune
03.2022 - 10.2024
  • Configured L3/L2 VPN and Internet services on Cisco, Alcatel-Lucent (Nokia), and Juniper PE routers, ensuring seamless connectivity for clients.
  • Addressed customer issues at routing and access levels, tailoring solutions to match the specific last-mile infrastructure.
  • Provided complete end-to-end implementation and installation of route-based IP network solutions.
  • Managed bandwidth upgradation for cloud-hosted customers on AWS/Azure portal, optimizing their network performance
  • Conducted downtime activities for testing, migrations, and bandwidth upgrades/downgrades in alignment with customer needs.
  • Troubleshooting underlay and overlay networks for SD-WAN deployed customers.

Associate Network Engineer

Lobo Staffing Solutions Pvt Ltd
Pune
03.2021 - 03.2022
  • Providing L2 support for customer-related issues, work infrastructure including WAN and LAN across multiple sites.
  • Implemented routing protocols such as BGP, OSPF, and static routing, as per client specifications.
  • Resolved customer issues related to routing and access levels, providing efficient troubleshooting and support.
  • Configuration of managed customer end routers (C800, ISR C921, ISR C1100, C4331) based on customer requirements, which include routing protocols, HSRP, VRRP, DHCP, NAT, and ACL.
  • Escalated emergency technical issues beyond knowledge to maintain optimum uptime.

Network Engineer

HTP Global Technologies Pvt Ltd
Mumbai
11.2019 - 03.2021
  • Undertook Network Engineer L1 responsibilities for E1 circuits in a private sector bank, ensuring network reliability.
  • Monitored the performance and stability of the network infrastructure across 2 data centers and 100 branches, using monitoring tools like WhatsUp Gold and SolarWinds.
  • Collaborated with service providers to achieve SLA targets of up to 99.99%, providing regular updates to clients.
  • Utilized diverse router models, including Cisco 841, 1841, and 891 routers, demonstrating hands-on experience with various devices.

Education

Bachelor of Engineering - Instrumentation Engineering

Mumbai University
Mumbai
05-2019

Skills

  • Routing protocols: BGP, OSPF, static routing
  • Router vendors: Cisco (ASR series), Alcatel-Lucent (7750 SR), Juniper (MX series)
  • Monitoring tools: WhatsUp Gold, SolarWinds, ServiceNow
  • SD-WAN: Versa
  • Firewall: Palo Alto (basic knowledge)
  • Switches: Juniper (EX Series), Huawei
  • Automation: Terraform, Ansible (basic knowledge)

Certification

  • CCNP ENCOR
  • FORTINET NSE 3
  • Microsoft Azure Fundamentals - AZ900

Timeline

Senior Engineer - IPSOC Priority

Tata Communications Ltd
10.2024 - Current

Customer Service Executive - Service Delivery

Tata Communications Ltd
03.2022 - 10.2024

Associate Network Engineer

Lobo Staffing Solutions Pvt Ltd
03.2021 - 03.2022

Network Engineer

HTP Global Technologies Pvt Ltd
11.2019 - 03.2021

Bachelor of Engineering - Instrumentation Engineering

Mumbai University

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Sanket Jadhav