Sanket Sawant
Mumbai
Summary
Accomplished Bartender and Bar Waiter at Carnival Cruise Lines, adept in customer service and liquor knowledge, enhanced bar revenue significantly through upselling and exceptional service. Demonstrated strong multitasking and team collaboration, ensuring high guest satisfaction and loyalty. Maintained cost control measures, contributing to a positive and efficient work environment.
Overview
11
11
years of professional experience
Work History
Bartender
Carnival Cruise Lines
11.2017 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Followed strict recipes and drink measurements to minimize product used.
- Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Helped management plan and serve bar menu exceeding customer expectations.
Bar Waiter
Carnival Cruise Lines
09.2014 - 11.2017
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
- Anticipated guest needs and provided proactive service.
- Supported fellow team members during peak hours to maintain seamless operations and minimize wait times for guests.
- Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
- Collaborated with bartenders to prepare and serve high-quality cocktails and mixed drinks.
- Maintained a positive, professional demeanor even during high-pressure situations, promoting a team-oriented work environment.
- Developed strong rapport with regular patrons, fostering a welcoming atmosphere that encouraged repeat business.
- Received numerous positive reviews from guests for providing exceptional service, contributing to the bar''s overall reputation.
- Assisted with bartending duties during high-volume shifts.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Collected dirty flatware and glassware to deliver to sanitizing station.
- Checked identification for minimum age for sale of alcoholic beverages.
- Maintained accuracy and efficiency when processing sales transactions.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Increased bar revenue by upselling premium beverages and promoting special offers.
- Increased sales significantly by upselling higher-end products to customers.
Bar Steward
CCL
08.2013 - 09.2014
- Maintained a clean and organized bar area for optimal efficiency and presentation.
- Adhered to strict cleanliness standards within the bar area, minimizing potential health hazards or violations.
- Maximized efficiency during high-volume shifts by multitasking effectively under pressure.
- Coordinated special events at the establishment, overseeing efficient setup, service, and breakdown processes.
- Removed trash, debris and other waste materials from premises.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Reduced cross-contamination risks through adherence to strict sanitation guidelines in food preparation areas.
Education
Compliance Module - Finance Market
NSE Academy Certification in Financial Markets
05.2008
Deaer Module - Finance Market
NSE Academy Certification in Financial Markets
Mumbai04.2007
B.com - Accounts
Sanskar College
Mumbai05.2005
Diploma In Bartending - Hospitality
Hospitality Training Institute
Mumbai04.2004
Diploma In Food And Beverage Service - Hospitality
Hospitality Training Institute
Mumbai04.2003
H.S.C. - Accounts
Sanskar College
Mumbai06.2002
SSC -
Jijamata Vidya Mandir
Mumbai05.2000
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and Tolerance
- Engaging personality
- Customer service expertise
- Organizational ability
- Handling Difficult Customers
- Hospitality service expertise
- Service-oriented mindset
- Professional Appearance
- Staff Management
- Order Management
- Collaboration and Teamwork
- Team Management
- Cost Control
Timeline
Bartender
Carnival Cruise Lines
11.2017 - Current
Bar Waiter
Carnival Cruise Lines
09.2014 - 11.2017
Bar Steward
CCL
08.2013 - 09.2014
Compliance Module - Finance Market
NSE Academy Certification in Financial Markets
Deaer Module - Finance Market
NSE Academy Certification in Financial Markets
B.com - Accounts
Sanskar College
Diploma In Bartending - Hospitality
Hospitality Training Institute
Diploma In Food And Beverage Service - Hospitality
Hospitality Training Institute
H.S.C. - Accounts
Sanskar College
SSC -
Jijamata Vidya Mandir
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