Santosh Dinanath Yadav
Operation and supply chain
Mumbai
Summary
Professional, prepared manager with high standards and focus on results. Proven ability to lead teams, adapt to changing needs, and drive performance in multiple locations. Strong skills in strategic planning, operations management, and team collaboration. Known for reliability, flexibility, and results-driven approach.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Cluster Manager
Ecom Express
03.2024 - 08.2024
- Identifying strong and weak DCs, analyzing reasons, working out methods for improvement, and ensuring good DC performance.
- Check the pendency at DC, and ensure all loads are attempted on Day 1 of receipt.
- Monitored RVP pendency, ensuring quick collection of assigned RVPs.
- Review the monthly delivery performance of all staff.
- Monitor aging; take action on RTO instructions from key accounts.
- Conduct regular operations process training, and ensure process adherence by all staff.
- Oversee that all administrative facilities, like drinking water, hygiene of DC, etc., are maintained.
- Ensure that all admin, operation assets, and IT hardware are properly maintained.
- Check pending RTS shipments on a daily basis, and ensure that the DC is running without pendency.
- Monitor the discipline and integrity aspects of employees, and initiate action when required.
- Monitoring, proper upkeep, and safe custody of all important registers pertaining to attendance, petty cash, meter reading, compliance-related registers, and admin asset registers.
- Regularly assess manpower requirements based on applicable productivity norms.
- Monitored data analytics to identify trends, opportunities, and areas of improvement within the cluster operations.
- Conducted regular performance evaluations for all employees to recognize achievements, address challenges, and facilitate professional growth.
- Led training initiatives that enhanced employee skills, knowledge base, and productivity levels across various functions within the organization.
- Developed efficient operational processes to optimize resources and improve overall cluster performance.
- Identified potential risks or issues related to business continuity early on through proactive monitoring measures allowing for swift resolutions before escalation occurred.
- Achieved higher team performance by implementing effective coaching and mentoring strategies for cluster staff.
- Increased customer satisfaction by addressing client concerns promptly and implementing appropriate solutions.
- Maintained compliance with company policies, industry regulations, and best practices across all departments in the cluster.
- Implemented trending initiatives to help drive sales across cluster.
- Oversaw inventory management efforts to ensure optimal stock levels were maintained while minimizing waste or loss within each department of the cluster operation.
- Established strong relationships with key stakeholders through regular meetings, reports, and presentations on cluster progress.
Product Ops lead (AM)
Justdial Pvt Ltd
01.2022 - 09.2023
- As a product lead, my role is to ensure that the product is delivered on time and meets customer needs.
- Managed end-to-end job delivery, maintaining a seamless user experience, and coordinating with over 200 vendors.
- Ensured minimal impact on the ON-TIME percentage, successfully upholding a 96% rate.
- Ensured timely confirmation calls following lead generation.
- Ensured the timely arrival of the technician to the user location.
- Ensured compliance with SOPs by technicians.
- A post-delivery feedback call is made to the user to check if there are any issues with the service.
- Allocated tasks to the respective area vendors after lead generation.
- If the vendor is unavailable, arrange an alternate vendor without any impact on delivery.
- Engaged vendors with weekly calls to discuss concerns.
- Following up on the issues of the vendors from the back-end team, and trying to close the raised ticket at the earliest for a smooth flow in delivery.
- Resolved cases where users encountered issues after service.
- A ticket was generated for the complaint, and I picked it up.
- I communicated the complaint to the vendor and contacted the user for issue clarification.
- Worked well in a team setting, providing support and guidance.
- Resolved problems, improved operations and provided exceptional service.
Store Manager
Blinkit
09.2020 - 01.2022
- Oversaw inventory management, reducing stock loss through effective control measures.
- Prepared detailed reports on store performance, presenting findings to senior management for strategic planning.
- Stored stock safely and securely to maintain the quality of goods.
- Maintain metrics, and analyze data to assess performance and implement improvements.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Executive – Operation
Ninjacart Pvt Ltd ( 63 ideas Infolabs )
07.2019 - 09.2020
- Managed a distribution center with a daily volume of 60 to 70 tons, and 750 or more deliveries.
- Oversaw a team of 15 on-role executives, 6 team leaders, and over 120 laborers and delivery boys.
- Coordinated with reporting executives, delivery drivers, and laborers to ensure timely operations.
- Collaborated with the FC team to unload received materials and mark goods received notes (GRNs).
- Supervised batching labor for SKU processing and dispatching.
- Addressed technical issues promptly to maintain smooth operations.
- Implemented strategies to minimize breaches, losses, and delays in various aspects of operations.
- Coordinated with central teams and various stakeholders to ensure 100% connectivity, and reduce losses.
- Actively managed inventory and implemented Lean, Six Sigma, and Kaizen methodologies to reduce costs.
Customer Associate – Operation
Instakart Service Pvt Ltd (Flipkart)
10.2014 - 05.2019
- Monitored operations to prevent shipment mismatches and mishandling.
- Coordinated with FC for shipment dispatches, and resolved any issues.
- Provided hourly reports and highlights to the management.
- Handled customer care escalations, and provided timely resolutions.
- Conducted root cause analyses (RCA), and implemented corrective actions.
- Responsible for the operations metrics of the Hub.
- Motivated the team through daily briefings to drive productivity.
- Maintained accurate stock records, and ensured smooth material movement.
- Oversaw inbound and outbound operations, including ERP updates, and pre-alert notifications.
- Arranged vehicles and labor for loading and dispatching.
- Gave special attention to NDD, and SDD shipments.
- Maintained proper records of inbound and outbound activities.
- Prepared monthly review meeting data.
- Ensured compliance with 5S activities, and promoted a clean and organized work environment.
- Roster management according to the changing demand.
Education
S.S.C -
MAHARASHTRA BOARD
01.2008 - 01.2009
H.S.C - undefined
MAHARASHTRA BOARD
01.2010 - 01.2011
T.Y.BMS - undefined
MUMBAI UNIVERSITY
01.2013 - 01.2014
Skills
Operations management
Product launches
Corporate communications
Workforce planning
Problem-solving aptitude
Positive attitude
Personal Information
Date of Birth: 06/10/93
Timeline
Cluster Manager
Ecom Express
03.2024 - 08.2024
Product Ops lead (AM)
Justdial Pvt Ltd
01.2022 - 09.2023
Store Manager
Blinkit
09.2020 - 01.2022
Executive – Operation
Ninjacart Pvt Ltd ( 63 ideas Infolabs )
07.2019 - 09.2020
Customer Associate – Operation
Instakart Service Pvt Ltd (Flipkart)
10.2014 - 05.2019
T.Y.BMS - undefined
MUMBAI UNIVERSITY
01.2013 - 01.2014
H.S.C - undefined
MAHARASHTRA BOARD
01.2010 - 01.2011
S.S.C -
MAHARASHTRA BOARD
01.2008 - 01.2009
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