Sarang Phadtare
Banker
Satana
Summary
Dynamic banking professional with extensive experience at ICICI Bank Ltd, excelling in operations management and team development. Proven track record in enhancing customer satisfaction through personalized service and effective problem-solving. Skilled in compliance and relationship building, driving branch efficiency and fostering a culture of continuous improvement.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Deputy Branch Manager
ICICI Bank Ltd
04.2017 - Current
- Managed daily operations to ensure smooth functioning of the branch and timely completion of tasks.
- Conducted regular audits of branch operations to identify areas for improvement and implement corrective actions.
- Enhanced branch efficiency by streamlining internal processes and implementing staff training programs.
- Acted as interim Branch Manager during vacations or absences from work; providing seamless leadership continuity without sacrificing operational efficiency.
- Monitored employee performance and provided constructive feedback for professional growth and development.
- Increased customer satisfaction with personalized service strategies and superior problem-solving skills.
Sales Officer
Axis Bank
06.2016 - 03.2017
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about [Product or Service].
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Boosted sales performance by identifying and targeting high-potential leads.
- Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
Counselor
ICICI Bank
06.2015 - 05.2016
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Education
Bachelor of Arts -
Dahiwadi College Dahiwadi
Dahiwadi 04.2001 -
High School Diploma -
H P School
Vaduj 04.2001 -
High School Diploma -
Jay Bhavani Highschool
Pingli Bk 04.2001 -
Skills
Team management
Operations management
Training and mentoring
Staff development
Compliance
Customer service
Branch operations management
Regulatory compliance
Relationship building
Banking
Travelling,Reading Books
Travelling,Reading Books
Timeline
Deputy Branch Manager
ICICI Bank Ltd
04.2017 - Current
Sales Officer
Axis Bank
06.2016 - 03.2017
Counselor
ICICI Bank
06.2015 - 05.2016
Bachelor of Arts -
Dahiwadi College Dahiwadi
04.2001 -
High School Diploma -
H P School
04.2001 -
High School Diploma -
Jay Bhavani Highschool
04.2001 -
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