Sarfaraz Shaikh

Successfully designed and implemented an Automated Loan Approval System as part of a collaborative team effort for a BFDL Partner.

• Respond to production incidents or outages, ensuring timely resolution and minimal downtime.
• Analyze logs and trace errors to determine root cause.
• Create and track incident tickets (e.g., JIRA, JSM).
• Monitor application performance and availability using tools (Newrelic, ELK, Kibana, API Tracking)
• Designed and implemented an Automated Loan Approval System using Java, Spring, and Microservices.
• Maintain runbooks, troubleshooting guides, and SOPs (Standard Operating Procedures).
• Document known issues and solutions for future reference.
• Developed backend services and APIs with relational database integration.
• Automated loan workflows to improve processing speed and accuracy.
• Integrated internal systems and third-party services for seamless data flow.
• Collaborated with cross-functional teams to align tech solutions with business goals.
• Optimized application performance and scalability.

I.N.C.S. (Internal Network Service Center)

INCS is a web-based application designed for internal use by employees to log and raise service-related issues encountered during their day-to-day tasks.

• Developed the web application using Java, Spring MVC, and Spring JDBC.
• Designed user interfaces with JSP and styled them using Bootstrap 4.
• Implemented backend logic and integrated with Oracle database for data storage and retrieval.
• Contributed to full-cycle development including design, implementation, and maintenance.

Experienced in Java development and debugging for web-based retail applications, with a strong focus on maintainable code and system understanding.

• Debugged and optimized Java applications for retail services.
• Created clear, well-structured documentation to support future development.
• Collaborated with teams analyze and provide support and solution on production environment.

Worked as a production support associate

• Provided Support to North America Clients.

• Responsible for troubleshooting and updating the client's devices and keep them running.

• Worked in Swat team and was able to work with different amazon products like Fire Tablet, Kindle, Fire Stick.