Satya Gupta

I am a dedicated and customer-centered professional with over 14 years of extensive experience in end-to-end Project Management, Transition Management, Service Delivery and Operations. My career is marked by a deep commitment to understanding and exceeding client expectations, supported by broad international exposure across diverse markets. I possess a strong grasp of technical intricacies, coupled with proven expertise in supervision, governance, and successful implementation of complex projects.

• Accomplished enterprise professional with 14 years of extensive experience in End-to-End Project Management, Network Operations, Vendor Management, Automation Pre-Sales, Transition Management, Resource Tracking, Client Interaction, and Service Delivery.
• Implemented and steered continual improvement control over project delivery, supervised management, ensuring exceptional project outcomes, while fostering strong relationships with internal and external stakeholders and ensured maximum customer satisfaction.
• With a robust international background collaborating with business partners in Australia, US, South Korea, Malaysia, and Japan, I bring a deep understanding of global business requirements and standards.
• Overseen the implementation and maintenance of critical infrastructure, ensuring operational efficiency through proactive maintenance and effective support strategies.
• Ensured minimization of work and changes to prevent disruption to existing business services.
• Reviewed design documents supplied by vendors and partner solution architects.
• Excel in designing and documenting infrastructure processes, procedures, and standards, alongside comprehensive system and software documentation.
• My expertise spans Project Management, Service Delivery, Automation Pre-Sales, Operations and Transition Management, underpinned by ITILv3 and IT Operations best practices.
• Exhibited excellence in end-to-end project planning and implementation from scope management, to activity sequencing, effort & cost estimation and risk analysis to quality management.
• Designed and delivered solutions that remedy core business issues and position the organization to reach the next level of profitability through technology introduction.
• Successfully led large-scale technology initiatives and organizational transformations, driving operational excellence and leveraging technology to resolve core business challenges and enhance profitability.

Volvo (Sweden), Sep'22 to Present.

• With comprehensive oversight of SMEs and Enterprise clients across the Sweden, US, Australia, South Korea, Malaysia, and Japan, I hold overall project responsibility marked by a meticulous approach to project management methodologies.
• Directed technical expertise, rigorous project documentation, and effective supervision and implementation practices.
• Conducting stakeholder meetings, resolving risks, and managing issues in accordance with RAID Methodology, ensuring seamless project progression.
• Oversaw project planning, monitoring progress, managing project financials, resolving issues and initiating appropriate correct action.
• Committed to upholding SOWs, contractual obligations, SLAs, and OLAs, maintaining strict control over project timelines and milestones.
• Detailed reporting and transparent communication, keep all project stakeholders informed and engaged, fostering collaborative relationships and driving project success. International experience involves close collaboration with clients on service delivery, procurement, and contract renewals, aligning strategies to meet diverse market demands.
• Excel in stakeholder management, consistently prioritizing customer satisfaction while implementing continuous improvement initiatives to enhance project delivery standards.

• AT&T (US, Japan & South Korea)
• Telstra Business Management (Australia)
• TATA Communications Ltd. (India & Singapore)
• Project: Punjab National Bank (India)

Spearheading Project   Management and Operations:

• Lead end-to-end Project Management, Transition Management, IT Operations, and Service Delivery initiatives.
• Ensure internal and external customer operations are optimized for maximum satisfaction.
• Oversee Incident Management, SLA adherence, and Vendor Management processes to maintain service excellence.

Automation Pre-sales Expertise:

• Develop comprehensive Solution Plans, Costing models, and Staffing strategies for Automation Pre-sales.
• Drive initiatives to streamline processes and enhance operational efficiency through automation.

Monitoring and Tracking:

• Monitor project progress, lead project teams effectively, and track Key Performance Indicators (KPIs) to ensure project goals are met.
• Maintain a database for order renewals, focusing on recurring revenues and continuous improvement in incident and problem management.

Technical Administration and Integration:

• Administer technical aspects, oversee project documentation, manage system integrations, and supervise critical path implementations.
• Maintain rigor in Incident Management, SLA compliance, and Vendor Management processes to meet customer expectations.

Service Delivery and Contract Management:

• Spearhead operations related to Service Delivery Management, conduct service reviews, and manage rewards & penalties.
• Handle Contract and Commercial Management, including procurement activities and contract renewals.

Analysis and Solution   Development:

• Conduct gap analysis to align business requirements with functional specifications, ensuring compliance and optimal solution delivery.
• Collaborate closely with international clients to gather requirements and define robust solutions tailored to their needs.

Communication and Presentation:

• Draft comprehensive requirements documents and deliver impactful presentations to customers.
• Identify tasks, estimate efforts accurately, and map requirements to provide detailed solutions, including scope evaluation and finalization.

Project Oversight and Timely Delivery:

• Organize regular review meetings to monitor project progress according to schedule and ensure timely completion and delivery.
• Provide high-end technical support on systems, manage incidents effectively, and maintain high levels of end-user satisfaction.

Leadership and Team   Supervision:

• Steer overall project initiatives, supervise project teams, and monitor KPIs closely to drive performance excellence.
• Maintain a structured database for order renewals, ensuring consistent revenue streams and operational stability.