Satyam Jaiswar
Santa Cruz
Summary
Experienced Operations and Surveillance with 9 years and 8 months in ATM monitoring, e-surveillance, and client support. Skilled in managing large ATM networks, resolving escalations, and ensuring smooth operations and MIS reporting expertise.
Overview
18
18
years of professional experience
1
1
Language
Work History
Senior Executive - E Surveillance
Hitachi Payment Service Pvt Ltd
12.2024 - 09.2025
- Daily management of e-surveillance installation and service calls.
- Managed senior executive surveillance operations at Axis, Saraswat Bank, Mehsana Bank, Yes Bank, SBI Bank, and HDFC Bank. Oversaw compliance monitoring to ensure adherence to banking regulations. Identified and analyzed risks to strengthen operational procedures in surveillance. Partnered with various departments to resolve complex surveillance issues. Prepared detailed reports summarizing surveillance outcomes for management.
- Managed bank escalation, installation, service calls, and technical support.
Assistant Manager
Servolution System Pvt Ltd
05.2021 - 12.2024
- Daily operation of ATMs, SRM, and E-Surveillance activities.
- Manage escalations while ensuring appropriate resolution for client issues.
- Prioritizing MIS reporting of all SRM activities and E-surveillance.
Team Leader Operation
Rhino Force Service India Pvt. Ltd.
01.2021 - 05.2021
- Manage operational functions of over 4000 ATMs while implementing SRM initiatives.
- Manage escalation workflows and provide impactful solutions to clients.
- Prioritizing MIS report on Caretaker and SRM responsibilities with management of E-Surveillance.
Account Key Manager
Orient Services India Pvt Ltd
11.2019 - 12.2020
- Manage routine functionality of more than 3000 ATMs alongside SRM tasks.
- Manage escalation processes and ensure appropriate resolutions for clients.
- Prioritizing MIS Reporting for all Caretaker and SRM Operations
Operation Executive
Orient Services India Pvt Ltd
09.2017 - 01.2019
- Management of daily activities for more than 3000 ATMs caretaker service and SRM tasks.
- Manage escalation inquiries while ensuring optimal resolutions for clients.
- Prioritizing MIS reports for all caretaker and SRM activities.
CRE
Castech Facility Management Pvt Ltd
11.2016 - 08.2017
- Manage daily operations of over 1460 ATMs through caretaker service and SRM activity
- Manage escalations while providing optimal solutions for client needs.
- Prioritizing MIS report related to all caretaker and SRM operations.
Project & TIS Co-Ordinator
Lipi Data Systems Ltd
07.2014 - 11.2014
- - Project & TIS.
- Conducting follow-up with vendors for SLM calls.
- Managing escalations & delivering effective solutions.
- Prioritizing MIS Report of all TIS Data.
ATM Monitoring Executive
Tata Communications Payment Solution Ltd
03.2013 - 10.2013
- Oversee management of 4000 ATM terminals in MOF Project
- Conducting follow-up with CRA for FLM Calls.
- Logging calls for SLM if FLM does not resolve problem.
- Overseeing escalation and delivering effective solutions.
- - Preferring cash reports & No Transactions report.
Incident Management Agent
NCR Pvt Ltd
08.2010 - 02.2011
- Daily Management of more than 4500 ATMs at Punjab National Bank.
- Conducting follow-up with CIT regarding FLM calls.
- Logging calls for SLM when FLM fails to resolve issues.
- Managing escalations and providing effective solutions.
CSR - Airtel Postpaid and Prepaid Department
Page Point Services
01.2008 - 06.2008
- - Customer Service in Airtel Postpaid and Prepaid Department.
- Exhibited empathy and active listening skills, contributing to increased customer satisfaction and repeat business.
Education
Diploma - IT Professional and Hardware
View Tech Computer Institute
Skills
Microsoft PowerPoint
Customer service
Follow-up skills
Live chat support
Microsoft outlook
Microsoft Excel
Active listening
Data entry
Interests
Listening to music, playing chess, playing football, playing cricket, surfing, watching movies, meeting people, reading and learning new things
Summary of Qualifications and Knowledge
- S.S.C Passed
- H.S.C Passed
- T.Y.B.A Appeared
- Diploma in IT Professional and Hardware from View Tech Computer Institute. Courses include Fundamentals of Computer, MS Office (Word, Excel, PowerPoint), Windows 98, Photoshop, and Internet.
Other Details
- Date of Birth: 15th January 1991
- Sex: Male
- Marital Status: Married
- Nationality: Indian
Timeline
Senior Executive - E Surveillance
Hitachi Payment Service Pvt Ltd
12.2024 - 09.2025
Assistant Manager
Servolution System Pvt Ltd
05.2021 - 12.2024
Team Leader Operation
Rhino Force Service India Pvt. Ltd.
01.2021 - 05.2021
Account Key Manager
Orient Services India Pvt Ltd
11.2019 - 12.2020
Operation Executive
Orient Services India Pvt Ltd
09.2017 - 01.2019
CRE
Castech Facility Management Pvt Ltd
11.2016 - 08.2017
Project & TIS Co-Ordinator
Lipi Data Systems Ltd
07.2014 - 11.2014
ATM Monitoring Executive
Tata Communications Payment Solution Ltd
03.2013 - 10.2013
Incident Management Agent
NCR Pvt Ltd
08.2010 - 02.2011
CSR - Airtel Postpaid and Prepaid Department
Page Point Services
01.2008 - 06.2008
Diploma - IT Professional and Hardware
View Tech Computer Institute
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