Summary
Overview
Work History
Education
Skills
Accomplishments
Address
Timeline
Generic

Saurabh Shrivastava

Pune

Summary

Experienced professional with a strong background in technology-related roles. Proficient in Deployment and Operation, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

17
17
years of professional experience

Work History

AGM

Kyndryl
Pune
11.2024 - Current
  • Completed day-to-day operation duties accurately and efficiently.
  • End-to-end bill cycle execution and closure.
  • Handled RA-related concerns and managed business calls.
  • Application operation management concerns and queries.
  • Managed security and compliance point closure on time.
  • Ticket reduction, etc.

Operation Lead and Functional Manager

Kyndryl
Pune
10.2021 - 10.2024
  • Administered production-level support for Myvi website, ensuring optimal daily and weekly performance.
  • Worked with cross-functional teams to achieve goals.
  • Applied principles of agile management to enhance project efficiency.
  • Troubleshot issues, ensuring adherence to defined action plans and providing advanced technical support.
  • Executed application deployment and configuration based on business requirements.
  • Managed security and compliance aspects while participating in client and internal meetings.
  • Facilitated application migration and team integration initiatives.
  • Maintained service level agreements (SLA) alongside business process guidelines.
  • Developed detailed designs and plans, monitored progress, and produced comprehensive reports.

Project Manager & Team Leader

Outworx.pvt.ltd
Pune
07.2017 - 09.2021
  • Administrate and production level support and managing daily weekly system performance.
  • Dedicated to applying principles of agile management to projects and tasks.
  • Troubleshoots issues to ensure decisions are made within defined action plans, providing advanced level technical support.
  • Working on application deployment and configuration depending Business requirement and other application.
  • Handling all security, compliance points, participating client and internal meeting.
  • Manage Migration application migration and team merger.
  • Maintaining service level agreement(SLA) as well as business process guidelines.
  • Implementing new initiatives and making sure all resource understands them.
  • Developing detailed designs, plans, and monitoring progress as well as writing up reports.
  • Team Performance analysis and Improvement Plan.
  • Vendor management & Resource Management.

Consultant

Infogain.Pvt.Ltd
Pune
07.2016 - 07.2017
  • Worked as team member and service configuration lead for Vodafone vas services.
  • Supported and handle day-to-day vas service provisioning.
  • Handled business requirement of service configuration.
  • Handling all security, compliance points, participating client and internal meeting.
  • Troubleshoots issues to ensure decisions are made within defined action plans, checks, providing advanced level technical support.

Technical Lead Engineer

IBM.India.Pvt.Ltd
Pune
10.2008 - 07.2016
  • Develop and implementation stored procedures, functions, packages, triggers in PL/SQL with error handling routines.
  • Bug fixing, Reporting and Automation of Reports.
  • Direct communicate with the client to solve their problems.
  • Leading RECC Amdocs migration from BSCS database to AMDOCS Database worked as lead from production end.
  • Monitoring of processes, batch files and problem solving in case of any issues.
  • Script, codes and PL/SQL development as per the requirement.
  • Database performance activity like defragmentation, analysis of tables and rebuilding of indexes.
  • Implementing, Support and Co-ordination for Prepaid System migration to UPSS.
  • Release management activity (DM Deployment), maintain the production level changes etc.

Education

CDAC (Centre For Development of Advance Computing) - Diploma: Computer Science

CDAC Karad
Karad

Bachelor of Engineering - Electronics And Telecommunication

ITM (RGPV.University) - Gwalior
Gwalior (M.P)

Skills

  • Project management
  • Technical operation support
  • Service level agreements
  • Cross-functional collaboration
  • Security and compliance
  • Vendor management
  • Troubleshooting
  • Agile methodology, DevOps

Accomplishments

  • Certificate of Excellence for outstanding performance in delivering service to the company

Address

D-601, High Class Residency, Patil Nagar, Bavdhan

Pune, MH 411021

Phone:- 9158833355

Timeline

AGM

Kyndryl
11.2024 - Current

Operation Lead and Functional Manager

Kyndryl
10.2021 - 10.2024

Project Manager & Team Leader

Outworx.pvt.ltd
07.2017 - 09.2021

Consultant

Infogain.Pvt.Ltd
07.2016 - 07.2017

Technical Lead Engineer

IBM.India.Pvt.Ltd
10.2008 - 07.2016

CDAC (Centre For Development of Advance Computing) - Diploma: Computer Science

CDAC Karad

Bachelor of Engineering - Electronics And Telecommunication

ITM (RGPV.University) - Gwalior

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Saurabh Shrivastava