Savinkumar Venugopalan
Team LeaderATM MANAGED SERVICES
Thane
Summary
AIM Of My Life is to do a JOB where I can give a good service to the company up to their satisfaction Level also looking out the platform to make my career Growth, Earn and Learn with new upcoming in my Life.
Looking forward to work with the organization which provides challenging work environment where in I can work and grow as a professional while making meaningful contribution to the organization. Seeking for a position to utilize my skill and ability in the industry that offers security and professional growth while being resourceful and innovative. AIM of my life is to do a job where I can give a good service to the company and also a platform to make my courier growth and earn. Ready to assume new challenges to meet or succeed objectives
Overview
18
18
years of professional experience
4
4
Languages
Work History
Team Leader – ATM Managed Services
Financial Software & Systems Pvt Ltd
Thane
06.2011 - Current
- Monitoring of ICICI Banks ATMs by providing technical support to FLM and specialist over tracking issues of Network,UPS and SRM related calls with OEM Vendors through followup over Telephonic,Mails till ATM gets Techlive
- Replying to ZAM mail on the query raised by them and providing the resolution on time
- Monitoring of CANARA & ALLAHABAD Banks ATMs by giving technical support to FLM
- Dispatching the Fault calls to respective Vendors (FLM) on given tats.
- Follow-up with FLM after dispatching.
- Maintaining 24 Hours ATM Status reports and Current Status Reports in Excel and drafting mails to banks.
- Logging the SLM calls if calls not rectified by FLM also follow-up with SLM.
- Handling customer (Bank) by providing the best services and satisfaction on their query through Emailing, calls.
Incident Management Agent
NCR
09.2010 - 06.2011
- Company Overview: Incident Management Agent through DSM INFOCOM Pvt Ltd
- Monitoring of PUNJAB NATIONAL Banks ATMs by giving technical support to FLM
- Dispatching the Fault calls to respective Vendors (FLM) on given tats.
- Follow-up with FLM after dispatching
- Logging the SLM calls if calls not rectified by FLM also follow-up with SLM.
- Handling customer (Bank) by providing the best services and satisfaction on their query through Emailing, calls.
- Drafting Mails of 24 hours ATMs results reports to customers (Bank).
- Incident Management Agent through DSM INFOCOM Pvt Ltd
Accountant
Devshree Accontech Associates
04.2008 - 08.2009
- Company Overview: Professional Accountant & TAX Consultant
- Maintaining the Accounts of respective Business Dealers in Tally.
- Auditing and Filing of IT Return and TDS Forms.
- Professional Accountant & TAX Consultant
Technical Support
Diebold System Pvt Ltd
05.2007 - 05.2008
- Monitoring of State Bank of India ATMs by giving technical support to FLM
- Dispatching the Fault calls to respective Vendors (FLM) on given tats.
- Follow-up with FLM after dispatching
- Logging the SLM calls if calls not rectified by FLM also follow-up with SLM.
- Handling the Groups by giving good support and solution to their queries.
- Handling customer (Bank) calls by providing the best services and satisfaction on their queries.
Education
TYBCOM - Commerce
MUMBAI University
Goregaon, India07-2007
Skills
Playing Cricket, Chess
In my free time has an outdoor game i enjoy with friends playing cricket ,has an indoor i play chess with friends or online in computer.
DECLARATION
I hereby solemnly declare that the above furnished particulars are true to the best my knowledge and belief.
Place :
Date : Savinkumar Venugopalan
Timeline
Team Leader – ATM Managed Services
Financial Software & Systems Pvt Ltd
06.2011 - Current
Incident Management Agent
NCR
09.2010 - 06.2011
Accountant
Devshree Accontech Associates
04.2008 - 08.2009
Technical Support
Diebold System Pvt Ltd
05.2007 - 05.2008
TYBCOM - Commerce
MUMBAI University
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