SAVIO DIAS
Senior IT Infrastructure Specialist
Mumbai
Summary
Results-driven IT professional with 28 years of experience in implementing IT solutions and optimizing system efficiency. Led projects that streamlined operations and enhanced user experiences. Expertise in analytical thinking to design and implement effective technology solutions, with strong skills in project management and team collaboration.
Overview
6
6
Certificates
33
33
years of professional experience
Work History
Independent IT Consultant
Independent IT Consultant
07.2025 - Current
- Designed and implemented Microsoft Entra ID identity solutions, including SSO, SAML, and OIDC integrations, enhancing user experience by minimizing password management.
- Designed and implemented Microsoft Entra ID identity solutions, including SSO, SAML, and OIDC integrations, that reduced the need for remembering multiple passwords.
- Led the deployment and administration of Microsoft 365 tenants, including Exchange Online and SharePoint Online.
- Implemented Data Loss Prevention (DLP) and security governance frameworks.
- Coordinated with infrastructure staff and departmental decision makers to identify and implement cost-effective technology solutions, improving system alignment with business needs.
- Created IT policies, SOPs, governance frameworks, and compliance procedures for MSMEs.
- Partnered with vendors and stakeholders to deliver secure, scalable IT solutions, ensuring compliance with industry standards.
Technical Account Manager/Director of Technology
Frontline Managed Services, USA
05.2022 - 05.2023
- Identified and proposed upsell and renewal opportunities and communicated value proposition to churn results for enterprise customers.
- Facilitated Quarterly Business Reviews (QBRs) and delivered executive stakeholder reports to align on strategic goals.
- Participated in Quarterly Business Reviews (QBRs) and executive stakeholder reporting.
- Utilized data analytics tools to monitor account performance, identifying trends and making informed recommendations.
- Identified upsell and renewal opportunities, articulating value propositions to reduce churn for enterprise customers.
- Provided strategic IT consulting, roadmap planning, and service delivery optimization.
- Gathered valuable feedback from clients for continuous product development and enhancement efforts.
- Developed and executed solutions to customer needs and drivers through hands-on engagement.
- Collected client feedback to inform continuous product development and enhance service offerings.
- Reduced response time for technical inquiries with efficient communication channels and teamwork.
- Established trust with clients by consistently delivering on commitments and providing transparent communication.
Senior Manager – IT Infrastructure
Packt Publishing Pvt. Ltd.
02.2013 - 10.2021
- Oversaw enterprise IT infrastructure operations across India and UK offices, ensuring seamless connectivity and support.
- Led cross-functional IT teams, established KPI-driven performance management frameworks, and ensured SLA compliance.
- Managed multimillion-rupee IT budgets, vendor contracts, and procurement initiatives.
- Managed AWS and Azure infrastructure environments.
- Controlled multimillion-rupee IT budgets, negotiated vendor contracts, and led procurement initiatives to optimize resource allocation.
- Administered Microsoft 365, SharePoint Online, and OneDrive environments.
- Implemented monitoring and ITSM tools, including Nagios, AWS CloudWatch, ManageEngine 24x7, and ServiceDesk.
- Partnered with cross-departmental peers to foster collaboration and enhance overall organizational performance.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
Senior Manager / Manager – IT Infrastructure
BigAdda (Reliance BIG Entertainment)
02.2007 - 12.2011
- Managed servers, storage, network equipment, load balancer, and DNS to ensure reliable operation of social network platform and celebrity blogs.
- Manage, support, and secure EUC, ensuring employee optimum productivity.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Implemented and developed operational standards, policies and procedures.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Consolidated vendors and renegotiated contracts, achieving cost efficiencies across IT services.
- Coordinated procurement of new equipment and inventory while managing repair schedules for damaged assets.
Head – Technical Services
Geodesic Information Systems Ltd.
04.2001 - 02.2007
Assistant Manager – EDP
Lemuir Air Express
06.1993 - 04.2001
Education
Diploma - Systems Management
Bachelor of Commerce (B.Com.) - undefined
Skills
Microsoft 365 Administration
Exchange Online
SharePoint Online
Microsoft Entra ID
SAML / OIDC Authentication
Cloud Migration
Certification
AWS Certified Solutions Architect – Associate
Timeline
Independent IT Consultant - Independent IT Consultant
07.2025 - Current
Technical Account Manager/Director of Technology - Frontline Managed Services, USA
05.2022 - 05.2023
Senior Manager – IT Infrastructure - Packt Publishing Pvt. Ltd.
02.2013 - 10.2021
Senior Manager / Manager – IT Infrastructure - BigAdda (Reliance BIG Entertainment)
02.2007 - 12.2011
Head – Technical Services - Geodesic Information Systems Ltd.
04.2001 - 02.2007
Assistant Manager – EDP - Lemuir Air Express
06.1993 - 04.2001
Bombay University - Bachelor of Commerce (B.Com.),
NIIT - Diploma, Systems Management
Accomplishments
- Reduced IT operational effort by over 50% through enterprise-wide Active Directory-based SSO implementation.
- Achieved cost savings of approximately INR 3 million through strategic vendor negotiations.
- Successfully migrated enterprise email infrastructure to Microsoft 365 Exchange Online.
- Led infrastructure rollouts for multiple office locations with zero business disruption.
- Implemented digital workplace frameworks supporting hybrid work operations.