Summary
Overview
Work History
Education
Skills
ADDITIONAL INFORMATION
Timeline
Generic

SAVIO SHETTY

Butler Manager
Mumbai

Summary

Distinguished Butler Manager with 18 years in the luxury cruise industry- 14 years at Silversea Cruises and 4 years at AIDA Cruises. Expert in managing elite Butler and Housekeeping teams on delivering impeccable, personalized service to all guests. Known for discretion, elegance, and the ability to consistently exceed guest expectations. Has effectively managed the entire Housekeeping operation on Expedition vessels of Silversea Cruises for 3years. Well versed with Forbes Travel Guide standards for Cruise ships and have conducted trainings for Housekeeping personnel grooming and perfecting them on the required standards.

Overview

21
21
years of professional experience

Work History

Butler Manager | Senior Butler | Butler | In-Suite Captain

Silversea Cruises
01.2011 - Current
  • Directed high-end butler operations across all suites.
  • Supervised and mentored a team of 36 to 116 butlers, suite attendants, HK utilities, room service personnel, and laundry team members to ensure exceptional service delivery.
  • Have facilitated training programs for the team to achieve high NPS scores for Butler Services and Room Service. Have uplifted the Butler Services average ratings from 92% to 97%, with NPS scores being well over 90%.
  • Have effectively mananged the entire Housekeeping operation on Expedition vessels of Silversea Cruises for 3years
  • Attend morning management meetings, and take relevant notes of all information concerning guests and the department.
  • Build a rapport with in-house guests, and maintain interaction in order to facilitate guest recognition and obtain information regarding their preferences.
  • Maintain an open line of communication and coordination with related departments to ensure guests' requests are handled effectively and efficiently.
  • Supervising and ensuring that a full and complete inventory, and consumption record, is maintained for all supplies and equipment assigned to the Housekeeping department.
  • Adhering to public health and company cleaning and maintenance standards, and ensuring that the entire butler team is properly trained on public health standards, while retaining training records as standard.
  • Overall, in charge of the in-suite dining operation and ensuring that room service areas and deck pantries are in compliance with public health standards at all times.
  • Maintained close coordination with multiple departments to fulfill guest preferences.
  • Provided bespoke service to VIPs, celebrities, and high-profile travelers.

Assistant Maître D’hôtel | Waiter

AIDA Cruises
12.2007 - 12.2010
  • Provided exceptional table service in high-end dining environments, ensuring guest satisfaction, and adherence to service standards.
  • Assisted with the coordination of restaurant operations, including seating management and staff task distribution, to optimize service efficiency.
  • Contributed to the planning and execution of onboard events, enhancing the overall dining experience for guests.
  • Collaborated with the Maître d'hôtel to maintain a seamless guest experience, addressing and resolving any service-related issues promptly.
  • Supported team members in delivering a high level of service, fostering a culture of excellence, and continuous improvement within the restaurant staff.

Assistant Waiter

Oberoi Hotels and Resorts
06.2004 - 11.2007
  • Delivered exceptional fine dining service to guests at a luxury hotel, ensuring a memorable dining experience.
  • Supported senior waitstaff in the efficient delivery of orders, and the meticulous setup of dining tables.
  • Upheld strict hygiene standards in all service and guest interaction areas, contributing to the hotel's reputation for excellence.
  • Collaborated with the service team to maintain a seamless dining operation, enhancing overall guest satisfaction.
  • Collaborated with kitchen staff to communicate special dietary needs, or customer preferences.

Education

Infection Prevention & Control For Cruise Industry -

Respond Global Training
04.2001 -

Associate Butler -

The Guild of Professional English Butlers
04.2001 -

Diploma - Hotel Management

Institute of Hotel, Cargo And Tourism Management – RBCS Group
Mumbai, India
06-2004

Higher Secondary Certification - Science

Wilson College of Arts & Science
Mumbai, India
04-2003

Skills

  • Leadership & Management
  • Housekeeping Team - Training and Development
  • Communication, Guest Services, Interpersonal Skills Fluent in English
  • Attention to details, Adaptability, Problem solving, Discretion and Confidentiality
  • VIP Guest Relations & Personalized Service
  • Technical & Cleaning Skills - Sanitation & Hygiene, Public Health guidelines, Equipment operation & Safety Standard
  • Fine Dining & In-Suite Service Excellence
  • Event Planning & Special Occasions

ADDITIONAL INFORMATION

  • Available Immediately
  • Proficient in MS Office and Other Computer Applications
  • Extremely Passionate about Luxury Guest Service & Hospitality

Timeline

Butler Manager | Senior Butler | Butler | In-Suite Captain

Silversea Cruises
01.2011 - Current

Assistant Maître D’hôtel | Waiter

AIDA Cruises
12.2007 - 12.2010

Assistant Waiter

Oberoi Hotels and Resorts
06.2004 - 11.2007

Infection Prevention & Control For Cruise Industry -

Respond Global Training
04.2001 -

Associate Butler -

The Guild of Professional English Butlers
04.2001 -

Diploma - Hotel Management

Institute of Hotel, Cargo And Tourism Management – RBCS Group

Higher Secondary Certification - Science

Wilson College of Arts & Science

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SAVIO SHETTYButler Manager