Sayalee Omey Sawant

• Led a team of 5 sales executives to achieve Demat account opening targets.

• Developed and implemented sales strategies to drive new customer acquisition.

• Provided training and guidance to the team on financial products, compliance, and customer engagement.

• Monitored team performance, set targets, and ensured achievement of business objectives.

• Conducted daily sales reviews and provided constructive feedback for performance improvement.

• Coordinated with internal departments to streamline the Demat account opening process.

• Ensured adherence to regulatory guidelines and KYC compliance in account openings.

• Built and maintained relationships with clients to enhance customer retention and referrals.

• Organized marketing and promotional activities to generate leads for Demat account openings.

• Prepared and presented sales reports, forecasts, and market insights to senior management.

• Reduced response times, implementing effective communication strategies for handling customer concerns.
• Maintained detailed records of all customer interactions, allowing for seamless follow-up on unresolved issues.
• Developed comprehensive knowledge base articles to enable self-service options for common issues.
• Collaborated with other departments to address recurring technical issues and improve system functionality.
• Delivered exceptional support experiences, consistently receiving positive reviews from customers.
• Improved customer satisfaction rates by promptly addressing and resolving complex support inquiries.
• Enhanced team productivity by mentoring junior support staff and sharing best practices.