Sayali Shelote

Summary

Dynamic Senior Advisor and Service Specialist with a successful background at Sears Holdings India and Amazon Development Centre. Excelled in resolving intricate seller and customer issues, with a 100% training graduation rate. Proficient in SQL and Power BI, with superior problem-solving skills and a strong dedication to customer service excellence.

Overview

years of professional experience

Work History

Senior Advisor – Seller Support

Sears Holdings

12.2022 - Current

Analyzed and resolved seller issues using tools like Excel,· SysAid, Raise a ticket on JIRA. and track case timelines, ensuring accurate and efficient resolution processes.
Monitor the dashboard to track and analyze call details handled by AI agents.
Assist sellers in resolving technical issues, such as identifying and troubleshooting XML errors in product listings and also help them in payments report.

Customer Service Specialist

AMAZON

03.2018 - 12.2022

Worked in different Skills like Search and Rescue, Login and Pay with Amazon, Large Appliances and Furniture, Prime, and Account Security.
Part of Pilot Chat support launch for Amazon.in and assisted customers on email medium for various skills.
Provide support for New Hires Trainees with 100 % graduation result. Also trained and handled different marketplace chats and email of Amazon. like Amazon.uk, .ae, .jp etc

Education

Bachelor of Engineering -

Pune University

07-2016

Skills

Data Analysis, Written & Verbal Communication, Database Management
Advanced MS Office Skills, Power BI, Power Query, Tableau, SQL
Intermediate Proficiency in MS Word, Outlook, and PowerPoint

Limited Working Proficiency in Embedded C, Core Java, Linux, Android Programming
Good Problem-Solving Ability, Flexible, Adaptability, Time Management, Progressive
Customer-Oriented, Good Listener, Highly Organized, and Attentive to Details

Additional Information

1. Insurance Price Prediction Dashboard

Worked on a Power BI dashboard to show and understand insurance prices. Used charts to find what affects the cost of insurance

2. Heart Disease Prediction Dashboard

Created a Power BI dashboard to help understand heart disease risk. Showed important health details using easy-to-read visuals.

3. Financial Fraud Detection Dashboard

Built a Power BI dashboard to find possible financial fraud. Used visuals to show unusual patterns and risky transactions.

Timeline