Sayali Hajare
Senior Executive- Service Sales (EI)
Mumbai
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Senior Executive-Service Sales (EI)
Schindler India Pvt Ltd
6 2022 - Current
- Negotiating contracts with clients and developed relationships with key personnel.
- Managing key accounts effectively by proactively addressing concerns or issues, ensuring high levels of customer retention and satisfaction.
- Working closely with the customer service (technical) department to resolve any complaints or issues promptly, maintaining a positive brand image in the eyes of both current and potential clients.
- Mod-T and digital IOT sales to provide technical expertise based on client needs.
- Collection of outstanding dues.
- Use of schindler sales tools to effectively track opportunities, pipeline and forecast sales result.
Sr.Executive-Key Accounts Sales
Waaree Energies Limited
07.2020 - 05.2022
- Increasing the market coverage for the company & increasing the presence in the western suburb of Mumbai
- Managing the accuracy in meeting the forecast set by the company
- Asset management by taking responsibilities for due receivable & to increase the market
- Responsible for the sales of Maharashtra region by regularly interfacing with customers consists of integrator, developer, IPP, EPC, consultants & end users
- Responsible to make product presentation & providing customized solution based on their requirement
- Looking after the commercial aspect of the business like bidding & tendering offers & techno commercial discussion for private & government customers
- Ensuring customer satisfaction with correct sales pitching & devising solution to meet customer’s needs.
BD Sales & Support Executive
Waaree Energies Limited
07.2017 - 06.2020
- Communicate progress of monthly and quarterly performance to the sales team
- Review the performance of team on Weekly/Monthly basis
- Arrange Sales Meet to review Yearly Performance
- Assist Management with Goal Sheet and Targets of Sales team
- A result driven Sales & Marketing Professional
- Provide analytical support to top management by developing dashboards & automating reports
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
- Develops and drives the execution of product-specific regional growth initiatives, campaigns, go to market strategies, account plans and opportunity specific capture plans
- Work closely with the Sales team to assess the progress of the department and develop sales strategies accordingly
- Maintains sales cadence via using the ZOHO CRM - sales KPIs / forecast
- Assumes accountability for the end to end sales cycle from lead generation to deal closing till logistics
- Responsible for CSAT Score.
CRM Executive
Waaree Energies Limited
06.2015 - 06.2017
- Planning and delivering CRM strategies across the organisation with a view to retaining existing customers, increasing brand loyalty and expanding the company brand
- Lead Generation through cold calling/Existing Data
- Deciding on a final CRM structure and architecture that will work seamlessly across the business and capture crucial information along the sales funnel
- Making sure the customer database is correctly segmented for targeted marketing activities
- Collaborating with other departments ensure the CRM strategy works well for every aspect of the business
- Coming up with creative ideas, preparing proposals, overseeing the production process & execution and reporting the results to the relevant people.
Credit Recovery Analyst
HDB Financial Services
05.2014 - 05.2015
- Streamlined communication process with customers for recovery; reduced the average outstanding period by 20% for 200+ customers
- Instrumental in decreasing the churn rate by 10% for complaints against late fee, processing charges, etc.
Education
Bachelor of Commerce - Commerce
Mumbai University
06.2011 - 05.2014
International Trade - undefined
ETTI
09.2014 - 05.2015
Skills
New Business DevelopmentCustomer satisfactionProduct salesGoals and performanceRelationship building and managementDatabase ManagementStrategic PlanningCash-flow AnalysisSales AnalysisCustomer Acquisition
Business growth and retention
Customer Needs Assessment
Contract Negotiations
Account development
CRM Software
Upselling strategies
Complaint Handling
Business Development
Problem-solving aptitude
Teamwork and Collaboration
Services optimization
Key Account Management
Lead Generation
Certification
04/01/2015, DRA
Accomplishments
- Handled lead generation, consolidation & analysis to assist sales team in customer benchmarking; increasing conversion factor by 80%.
- Handling 300+Key Accounts.
- Awarded Key Contributor Award 2018, for performing exceptionally against the target and supporting team.
- Increased customer base by 15% by expanding market.
- Order execution above Minimum Selling Price.
- Awarded Schindler monthly icon thrice.
Certificate
- International Trading- Import & Export
- DRA
- Specialist in key account acquisition and management
- Successful Negotiation: Essential strategies and skills
Timeline
Sr.Executive-Key Accounts Sales
Waaree Energies Limited
07.2020 - 05.2022
BD Sales & Support Executive
Waaree Energies Limited
07.2017 - 06.2020
CRM Executive
Waaree Energies Limited
06.2015 - 06.2017
International Trade - undefined
ETTI
09.2014 - 05.2015
Credit Recovery Analyst
HDB Financial Services
05.2014 - 05.2015
Bachelor of Commerce - Commerce
Mumbai University
06.2011 - 05.2014
Senior Executive-Service Sales (EI)
Schindler India Pvt Ltd
6 2022 - Current