Sayan Banerjee
Account Manager (Procurement/ Sourcing/P&L)
Pune
Summary
Adept at fostering client relationships and driving revenue growth, I leveraged strategic planning and data analytics at Amazon to enhance account management and sales development. My expertise in contract negotiation and project management, coupled with a knack for building lasting partnerships, has consistently propelled business success, achieving a notable increase in client satisfaction and retention.
Overview
8
8
years of professional experience
Work History
Account Manager (Procuring, Sourcing, P&L, AVN)
Amazon
10.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Improved overall team productivity by implementing best practices in organization and time management.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Streamlined internal processes for better efficiency in account management tasks.
Category Manager
Bajaj Finserv
10.2021 - 08.2022
- Developed detailed sales forecasts based on historical data, allowing for proactive inventory management decisions.
- Analyzed sales performance and adjusted marketing strategies to optimize revenue generation.
- Managed a diverse portfolio of products, ensuring optimal mix between high-margin items and cost-effective options for customers.
- Mentored junior team members in category management best practices, contributing to a high-performing and collaborative work environment.
- Benchmarked category performance against industry standards, identifying areas for improvement and implementing targeted initiatives.
- Reduced inventory costs through effective vendor negotiations and optimizing product assortments.
- Maximized category turnover through proactive management strategies.
- Led cross-functional project teams in the launch of new product lines, resulting in successful category expansion efforts.
- Developed and executed spend category to support business objectives.
- Incorporated suggested changes to layouts and promotions to drive sales.
- Researched, prepared for and led supplier negotiation process for managed category.
- Developed and implemented category strategies to align with corporate objectives, substantially increasing efficiency.
Catalog Lead
Amazon
08.2019 - 10.2021
- Managed vendor relationships to ensure timely delivery of high-quality images and product descriptions for inclusion in the catalog.
- Developed training materials for team members, fostering consistency and quality across all catalog content.
- Collaborated with stakeholders to ensure accurate representation of products and services in the catalog.
- Collaborated with marketing teams on promotional campaigns featuring products from the catalogue, driving sales growth through strategic exposure opportunities.
- Conducted regular audits of the online catalog to maintain up-to-date information and correct any errors or inconsistencies.
- Championed process improvements that led to faster turnaround times on updates while maintaining high levels of accuracy.
- Optimized search functionality within the catalog, making it easier for customers to find desired products quickly.
- Reduced time to market for new products by implementing efficient catalog update workflows.
Brand Manager
Amazon
04.2017 - 08.2019
- Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
- Enhanced brand recognition by developing and executing targeted marketing campaigns.
- Analyzed competitor offerings to identify opportunities for differentiation and capitalize on unique selling points.
- Monitored and evaluated marketing and advertising campaigns to support brand consistency and engagement.
- Developed strategic partnerships with complementary brands, expanding market reach and driving collaborative promotions.
- Managed budgets, ensuring efficient allocation of resources for maximum return on investment in marketing initiatives.
- Cultivated relationships with key stakeholders, vendors and industry influencers to create positive brand experiences.
Mobile Phone Technician
Amazon
08.2016 - 04.2017
- Delivered exceptional customer service while assisting clients with mobile device inquiries and concerns.
- Collaborated with team members to improve overall efficiency and quality of mobile phone repairs.
- Provided advice to consumers on safety and reliability of third-party replacement parts.
- Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
Education
B.E - Electronics And Instrumentation
University Institute of Technology
Bardhaman, India 04.2001 -
Skills
Account management
Client relationship management
Sales analysis
Data analytics
Sales development
Project management
Revenue generation
Relationship building and management
Strategic planning
Sales reporting
Report writing
Contract negotiation
Timeline
Account Manager (Procuring, Sourcing, P&L, AVN)
Amazon
10.2022 - Current
Category Manager
Bajaj Finserv
10.2021 - 08.2022
Catalog Lead
Amazon
08.2019 - 10.2021
Brand Manager
Amazon
04.2017 - 08.2019
Mobile Phone Technician
Amazon
08.2016 - 04.2017
B.E - Electronics And Instrumentation
University Institute of Technology
04.2001 -
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