Sayan Gupta

• Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
• Affirmed or denied coverage fairly based on thorough investigations.
• Interviewed policyholders to verify information and obtain additional details.
• Examined reports, accounts and evidence to determine integrity and accuracy of information.
• Evaluated and settled complex insurance claims in strict timeframes.
• Calculated adjustments, premiums and refunds.

Managing (creating and/or editing) content for standard operational procedures utilized by Vendor Support Program for providing technical assistance to vendors and also involving streamlining of procedures for retail vendors.

Manage escalation contacts from retail vendors for issues related to catalog/listing/payments for North American sites of the Vendor Support program. Part of SWAT team.

Provided mentorship in Vendor Support program, to enable them to effectively manage vendor contacts while maintaining internal operational target metrics to enhance vendor experience on Amazon platform.

Provide Technical assistance to Retail Sellers for issues related to (not limited to) Logistics, Procurement, Inventory Management, Catalog and Product Listing Management, and Payments within the agreed service levels while exceeding the internal operations target metrics. Analyze Seller data and perform root cause analysis to identify obstacles which impact Seller experience.

Successfully graduated from Career Internship Program. Drove performance of a group of 15 associates as a Team Supervisor in an acting capacity, to provide technical assistance to sellers within the agreed service levels, via email support governed by internal operational metrics and maintaining the required quality of service to enhance seller experience through continuous closed loop coaching to the associates.

Provided comprehensive support on tickets governed by internal service level agreements, ensuring seamless operation of service systems.

Cultivated a high-performance culture emphasizing ownership, accountability, and advocacy for selling partners to enhance the Selling Partner/SPS/T4 onboarded groups’ experience.

Served as the primary resolution point for SPS Associates, swiftly addressing trouble tickets from Sellers, Brands, and Vendors to ensure partner satisfaction and success.