Sayantan Singha
Software Development Team Lead
Pune
Summary
Experienced leader with practical understanding of development processes and a meticulous approach to defining requirements. Adept at problem-solving and possessing expert knowledge in Telecom, Payment and Billing products. Prepared to leverage 9.5 years of experience to excel in a dynamic new role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Software Development Team Lead | RTB
Amdocs
08.2021 - Current
- Working as acting RTB Manager for last 6 months leading RTB to be recognized by AT&T Tech Leads and Program Management leads as the best application in AT&T in present day.
- Leading development teams in building system, data and application-level interfaces and functional relationships.
- Stake holder management with Program, Testing, AT&T Testing, SmartOps for Amdocs and AT&T.
- Solutioning and Re-solutioning of key features along with DSE based on AT&T requirement.
- Backlog management and impromptu request incorporation coming from AT&T.
- Support key project milestones for testing and production upgrade.
- Played key part in 1st successful production launch and 6 consecutive production upgrades.
Sr. Developer | Real Time Billing
Amdocs
10.2020 - 08.2021
- Started working with RTB scoping for AT&T.
- Implemented new customization hooks to support AT&T Business.
- POC and Implementation of automatic bill cycle creation across Digital Delivery for the first time. Same model later adopted by Bell Canada.
- Daily customer handling experience with AT&T.
- Defect resolution and first successful DR for AT&T.
- Communicate with release management team for delivery via release note and support team for support.
Sr. Developer | Account Receivables & Collections
Amdocs
04.2019 - 10.2020
- 1.5 Years handling Vodafone Idea Merger project (major milestone project for Amdocs) as a end to end designer and developer.
- Held customer meetings with Vodafone tech leads on requirement gathering and scoping.
- Designed the whole AR and collection requirement end to end for Vodafone including feature creations and user story creations.
- Did customer Demo onsite for Vodafone and led User Acceptance Testing with customer.
- Handled 5 production drops of Vodafone Idea merger including a customer base of 10 million.
- Complete redesigning and new solution implementation of batch job performance improvement of 250% for handling migration load.
- 2 months scoping for Maxis with external vendor for creating finance reports.
- Supported AT&T with 2 months development on new customization product.
Software Support Engineer | PBG
Amdocs
12.2014 - 04.2019
- Worked on IFRS development assignment during the first drop to the product.
- DCUT assignment for NET, Ecuador. Interaction with customer onsite for product knowledge transfer.
- Expertise in Customer Management, Billing, Invoicing and Accounts Receivable.
- Product enhancement for better user experience.
- Product automation for improving application performance by 70%.
- Weekly Defect review meetings with Customer.
- Communicating with internal/external customers to enhance understanding of customer problems and verifying that appropriate resolution has been applied.
- Impact assessments of production issues/defects to determine business impact (revenue loss/overcharging) and communicate accordingly to client to help take necessary actions from business point of view such as adjustments, credits etc.
- Highlighted risks and mitigating risk from technical aspects prior to deployment of application.
Education
Bachelor of Engineering -
Bapurao Deshmukh College of Engineering
Pune07.2014
Skills
Solution Design, Product Planning, Software Development
Certification
Certified SAFe 6 Practitioner
Accomplishments
- Received Team Champion Award for high performance from GM – Technology and New Offerings.
- Received Best Employee Award within the whole Business Unit.
- Received On-Spot award for providing quick resolution to customer and high CSAT score.
Timeline
Certified SAFe 6 Practitioner
08-2023
Software Development Team Lead | RTB
Amdocs
08.2021 - Current
Sr. Developer | Real Time Billing
Amdocs
10.2020 - 08.2021
Sr. Developer | Account Receivables & Collections
Amdocs
04.2019 - 10.2020
Software Support Engineer | PBG
Amdocs
12.2014 - 04.2019
Bachelor of Engineering -
Bapurao Deshmukh College of Engineering
Similar Profiles
Aishwarya PampatwarAishwarya Pampatwar
DWH/BI Developer at AmdocsDWH/BI Developer at Amdocs
Charles AlmsCharles Alms
Software Engineer at AmdocsSoftware Engineer at Amdocs
Surbhi SharmaSurbhi Sharma
Fiber Engineer Advance at AmdocsFiber Engineer Advance at Amdocs