Sayantan Singha
Software Development Team Lead
Pune
Summary
Experienced leader with practical understanding of development processes and a meticulous approach to defining requirements. Adept at problem-solving and possessing expert knowledge in Telecom, Payment and Billing products. Prepared to leverage 9.5 years of experience to excel in a dynamic new role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Software Development Team Lead | RTB
Amdocs
08.2021 - Current
- Working as acting RTB Manager for last 6 months leading RTB to be recognized by AT&T Tech Leads and Program Management leads as the best application in AT&T in present day.
- Leading development teams in building system, data and application-level interfaces and functional relationships.
- Stake holder management with Program, Testing, AT&T Testing, SmartOps for Amdocs and AT&T.
- Solutioning and Re-solutioning of key features along with DSE based on AT&T requirement.
- Backlog management and impromptu request incorporation coming from AT&T.
- Support key project milestones for testing and production upgrade.
- Played key part in 1st successful production launch and 6 consecutive production upgrades.
Sr. Developer | Real Time Billing
Amdocs
10.2020 - 08.2021
- Started working with RTB scoping for AT&T.
- Implemented new customization hooks to support AT&T Business.
- POC and Implementation of automatic bill cycle creation across Digital Delivery for the first time. Same model later adopted by Bell Canada.
- Daily customer handling experience with AT&T.
- Defect resolution and first successful DR for AT&T.
- Communicate with release management team for delivery via release note and support team for support.
Sr. Developer | Account Receivables & Collections
Amdocs
04.2019 - 10.2020
- 1.5 Years handling Vodafone Idea Merger project (major milestone project for Amdocs) as a end to end designer and developer.
- Held customer meetings with Vodafone tech leads on requirement gathering and scoping.
- Designed the whole AR and collection requirement end to end for Vodafone including feature creations and user story creations.
- Did customer Demo onsite for Vodafone and led User Acceptance Testing with customer.
- Handled 5 production drops of Vodafone Idea merger including a customer base of 10 million.
- Complete redesigning and new solution implementation of batch job performance improvement of 250% for handling migration load.
- 2 months scoping for Maxis with external vendor for creating finance reports.
- Supported AT&T with 2 months development on new customization product.
Software Support Engineer | PBG
Amdocs
12.2014 - 04.2019
- Worked on IFRS development assignment during the first drop to the product.
- DCUT assignment for NET, Ecuador. Interaction with customer onsite for product knowledge transfer.
- Expertise in Customer Management, Billing, Invoicing and Accounts Receivable.
- Product enhancement for better user experience.
- Product automation for improving application performance by 70%.
- Weekly Defect review meetings with Customer.
- Communicating with internal/external customers to enhance understanding of customer problems and verifying that appropriate resolution has been applied.
- Impact assessments of production issues/defects to determine business impact (revenue loss/overcharging) and communicate accordingly to client to help take necessary actions from business point of view such as adjustments, credits etc.
- Highlighted risks and mitigating risk from technical aspects prior to deployment of application.
Education
Bachelor of Engineering -
Bapurao Deshmukh College of Engineering
Pune07.2014
Skills
Solution Design, Product Planning, Software Development
Product Management, Product Strategy, Product Vision, Technical Design
Scrum methodology, Agile frameworks, Project Management
Backlog Management, Process Flow Diagrams, Stakeholder Management
Java, Microservices, Springboot, AWS, Jira, Jenkins, Git, DevOps
Analytical Skills, Analytic Problem Solving, Risk Management, Limits Monitoring
Certification
Certified SAFe 6 Practitioner
Accomplishments
- Received Team Champion Award for high performance from GM – Technology and New Offerings.
- Received Best Employee Award within the whole Business Unit.
- Received On-Spot award for providing quick resolution to customer and high CSAT score.
Timeline
Certified SAFe 6 Practitioner
08-2023
Software Development Team Lead | RTB
Amdocs
08.2021 - Current
Sr. Developer | Real Time Billing
Amdocs
10.2020 - 08.2021
Sr. Developer | Account Receivables & Collections
Amdocs
04.2019 - 10.2020
Software Support Engineer | PBG
Amdocs
12.2014 - 04.2019
Bachelor of Engineering -
Bapurao Deshmukh College of Engineering