Sejal Ghelani
Senior Executive – Business Analysts & Content Writer
Pune
Summary
Highly skilled in designing, developing, implementing, and evaluating training strategies aligned with business and stakeholder needs. Adept at mentoring and coaching teams to achieve exceptional performance, I am known for my strong results orientation. I leverage excellent communication and interpersonal skills to foster seamless interaction across all organizational levels. Thriving in multicultural settings, I enhance effectiveness in project management and operations. I have a proven track record in integrating and aligning teams during periods of organizational change and transition.
Overview
11
11
years of professional experience
4
4
Certifications
Work History
Senior Executive – Business Analyst & Content Writer – Consulting Team
Tech Mahindra Business services
8 2022 - 5 2024
- Conducted Training Needs Analysis (TNA) to align projects with business or client requirements
- Guided businesses in optimizing processes, products, and services to achieve operational excellence
- Created fresh and relevant content for organizational training programs
- Developed process documents, Standard Operating Procedures (SOPs), and Trainer guides to enhance training delivery effectiveness
- Crafted clear, concise, and grammatically correct copy that effectively engages the target audience
- Edited and proofread content to maintain high quality and consistency before publication
- Created Business Process Maps to visualize and analyze end-to-end workflows
- Conducted risk assessments, identified potential process risks, and recommended mitigation strategies.
Senior Trainer & Content Writer – Learning & Development
Tech Mahindra Business services
2008.06 - 2016.07
- Conducted Training Needs Analysis (TNA) aligned with 3UK business requirements
- Developed schedules and timelines for training and interventions
- Created tailored training content for 3UK, driving performance improvements
- Published digital content on e-learning platforms for accessible training resources
- Prepared trainer guides and instruction manuals to ensure consistency in training delivery
- Generated and distributed reports to stakeholders to provide transparency and insights
- Delivered New Hire Training, Cross-skill & Refresher, Product Launch, and Process Change trainings for Advisors and Team Leaders
- Solicited and integrated feedback from Operations & Quality teams to align training with operational processes
- Coordinated with Transition Experts to optimize trainee transition from Training to Operations
- Collaborated with Training Manager to implement necessary changes in processes, policies, content, and delivery structure based on findings and feedback.
Customer Service Executive
Convergys Pvt.LTD(BPO)
2006.05 - 2008.01
Zenta Pvt.LTD
2005.04 - 2006.05
Education
BBA -
Pursuing Graduation - DY Patil University
Pune 2001.04 -
High School Diploma -
Mumbai University
Mumbai, India 2001.04 -
Skills
Team Building and Leadership
Detail-Oriented
Excellent Written and Oral Communication Skills
Imaginative Thinking to Stimulate Learning
Highly Organized
Proofreading
Deadline Management
User experience understanding
Analytical Thinking
Decision-Making
Multitasking
Self Motivation
Certification
Certified in Business process mapping
Accomplishments
Received the Three Celebrates Award for spearheading and flawlessly executing Project Falcon (2022 - 2023)
Earned the ACES Award for outstanding performance in 2023, recognized for documenting, redesigning, and enhancing business processes.
Timeline
Senior Trainer & Content Writer – Learning & Development
Tech Mahindra Business services
2008.06 - 2016.07
Customer Service Executive
Convergys Pvt.LTD(BPO)
2006.05 - 2008.01
Zenta Pvt.LTD
2005.04 - 2006.05
BBA -
Pursuing Graduation - DY Patil University
2001.04 -
High School Diploma -
Mumbai University
2001.04 -
Senior Executive – Business Analyst & Content Writer – Consulting Team
Tech Mahindra Business services
8 2022 - 5 2024
Certified in Business process mapping
Coaching Clinic certified
Accelerated Training Methodology
Certified content/script writer for digital eModules
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