Shabaz Shaikh
Senior Sales Representative
Mumbai,Maharashtra
Summary
Accomplished Senior Sales Executive with a proven track record at Samsung Electronics, enhancing client relationships and boosting sales by 45% in six months. Expert in sales forecasting and client relationship management, excel in mentoring teams and leveraging business networking to exceed sales targets. Renowned for public speaking and negotiation skills, drive profitable growth and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Senior Sales Executive
Samsung Electronics
08.2015 - Current
- Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in field.
- Facilitated relationships with target accounts through implementation of proven networking methods.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
- Managed complex sales cycles, navigating various decision-makers within organizations to secure successful deals.
- Trained new employees on customer service, money handling and organizing strategies.
Sales Associate
Sony Mobile
06.2014 - 07.2015
- Maintained a log of purchases with customer phone numbers and email addresses to notify them of upcoming promotions and sales.
- Successfully assisted 10-20 customers per day in person and via telephone with purchase decisions, transactions, returns, and inquiries.
- Created attractive merchandise displays with strategic product placement that pulled customers into the store and maximized purchases.
- Increased in-store sales by [45 %] in under in 6 months by calling customer and improve self product knowledge from proper training.
- Train new employees on upselling, cross-selling, and customer service techniques.
Group Leader
Vortex
08.2013 - 06.2014
- Hire, onboard, and train new employees, including instructing on good safety, customer service standards, and operations.
- Organize all operations, focusing on quality and consistency. Manage staff of 13, including scheduling and overseeing day-to-day operations.
- Advise senior management on staffing needs and employee issues.
- Manage office operations efficiently.
- Train new team members. Complete paperwork and file reports quickly and efficiently.
Supervisor of Operations
Royal Decorum
05.2011 - 07.2013
- Create weekly schedules based on predicted staffing needs, budget, and employee requests.
- Managed up to 35 employees during fast-paced shifts, delegating responsibilities to ensure customer satisfaction.
- Maintained a good and safe environment by proactively identifying safety concerns and following proper procedures.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
Education
MBA -
Welinger Indtitute of Management
Mumbai, India 04.2001 -
Bachelor of Commerce, India -
Nirmala Memorial Foundation
Mumbai 04.2001 -
Skills
Sales Development
Sales Forecasting
Client Relationship Management
Territory Management
Sales Coaching
Client Account Management
Upselling expertise
Business Networking
Contract Negotiations
Customer Segmentation
Public Speaking
Client Development
Brand Promotion
Relationship Building
Sales Techniques
Stock management
Timeline
Senior Sales Executive
Samsung Electronics
08.2015 - Current
Sales Associate
Sony Mobile
06.2014 - 07.2015
Group Leader
Vortex
08.2013 - 06.2014
Supervisor of Operations
Royal Decorum
05.2011 - 07.2013
MBA -
Welinger Indtitute of Management
04.2001 -
Bachelor of Commerce, India -
Nirmala Memorial Foundation
04.2001 -
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