Kubernetes
Shafique Khan
Application Support Lead
Navi Mumbai
Summary
Results-driven Application Support Lead with extensive experience in WMS and supply chain management. Demonstrated expertise in application support, SQL databases, cloud technologies, and CI/CD pipelines. Proven ability to manage server health, ensure application availability, and handle incident management. Skilled in creating dashboards in Grafana and Kibana, and proficient with Elasticsearch and Logstash for comprehensive data analysis and monitoring. Experienced in production deployment through MS Azure pipelines, and adept in shell scripting and Ansible for system monitoring and configuration updates. Strong communicator with a track record of conducting RCA discussions, supporting users, and maintaining documentation. Proficient in proactively monitoring application health to foresee and address potential issues before it arise.
Overview
21
21
years of professional experience
27
27
years of post-secondary education
3
3
Certifications
Work History
Application Support Lead – WMS/Supply Chain
Jio Platforms Ltd.
Navi Mumbai
9 2022 - Current
- Lead application support for 60+ Warehouse Management Systems and supply chain operations
- Managed escalated cases to ensure timely resolution, maintaining strong relationships with clients
- Mentored junior team members, sharing expertise on various applications and troubleshooting techniques
- Contributed to project success by providing expert application support during all phases of implementation and rollout activities
- Minimized business impact during critical incidents with rapid problem identification and resolution
- Developed customized reports for management review, enabling data-driven decision making related to application performance
- Facilitated seamless software upgrades by conducting thorough testing and validation prior to deployment
- Reduced downtime by proactively monitoring application performance and addressing potential issues before it impacted users
- Boosted end-user satisfaction by providing prompt and accurate support for various applications
- Assisted in development of new applications by providing valuable feedback from support perspective
- Achieved service level agreements consistently by effectively managing workload among team members
- Improved incident response times through efficient case management and prioritization based on severity levels
- Streamlined support processes by creating detailed documentation and training materials for team
- Collaborated with developers, analysts and project managers to expedite incident resolutions
- Responded to customer inquiries and provided technical assistance over phone and in person
- Monitored system performance to identify potential issues
- Created user accounts and assigned permissions
- Generated reports to track performance and analyze trends
Application Support Engineer
Alten Calsoft Labs
Navi Mumbai
09.2021 - 09.2022
- Provided support for applications including monitoring and troubleshooting
- Utilized SQL Server, Oracle SQL, and PL/SQL for database management and data purging
- Implemented and maintained CI/CD pipelines, Docker containers, and Kubernetes clusters
- Assisted in bug tracking and pipeline deployment using Microsoft Azure
- Managed tickets and support tasks through HPSM, ensuring timely resolution of issues
- Created and maintained dashboards in Grafana and Kibana to track application performance
- Used Elasticsearch and Logstash for efficient log management and data analysis
- Applied shell scripting and Ansible for monitoring systems and managing configuration updates
- Conducted RCA discussions with developers and tracked bug movements through different environments.
Sales Engineer – Pneumatics
Muscat Pneumatic System & Projects LLC
Muscat
01.2013 - 01.2019
- Engaged with clients to understand their needs and provided pneumatic solutions
- Coordinated with logistics teams to ensure timely delivery of products.
Logistics Executive
JSW Steels Ltd
Tarapur
07.2003 - 07.2012
- Managed logistics operations, including inventory control and shipment tracking
- Optimized supply chain processes to improve efficiency and reduce costs.
Education
Master of Business Administration (MBA) -
Tilak Maharashtra Vidyapeeth
Pune, Maharashtra 06.2004 - 09.2006
Bachelor of Commerce (BCom) -
Mumbai University
Tarapur, Maharashtra 06.1999 - 03.2024
Skills
RHEL, Linux, Ubuntu
Kubernetes, Docker, Ansible, Shell Scripting, cronjob
SQL Server, SSMS, Oracle SQL, PL/SQL
Core Java
SSL Certificate Renewal
Root Cause Analysis (RCA) Discussions
User Support and Query Resolution
SOP Documentation and Knowledge Transfer
Change Management
Incident Management
SQL/Linux Data Purging and Archiving
Certification
Oracle Certified Associate (OCA) - Oracle
Accomplishments
- Mastered key technologies: Ansible, Docker, Kubernetes, Linux, Shell Scripting, Kafka, and cron jobs for application support role.
- Implemented Shell scripting to monitor application health, resulting in proactive monitoring and reduced downtimes by approximately 30%.
- Developed automation scripts for purging/archiving logs and documents based on business-agreed timeframes, improving storage efficiency by 25%.
- Received "Star Learner" certificate for 2023-24, recognizing exceptional skill acquisition and application in DevOps technologies.
- Created and maintained cron jobs for 5+ critical tasks, ensuring 99.9% on-time execution and improving overall system reliability.
Software
Docker
Linux
Ansible
SQL
Cronjob
Core Java
Grafana
Kafka
CI/CD
MS Azure
Kibana
Languages
Hindi
Upper intermediate (B2)
English
Upper intermediate (B2)
Marathi
Intermediate (B1)
Gujarati
Beginner (A1)
Punjabi
Beginner (A1)
Timeline
Application Support Engineer
Alten Calsoft Labs
09.2021 - 09.2022
Sales Engineer – Pneumatics
Muscat Pneumatic System & Projects LLC
01.2013 - 01.2019
Master of Business Administration (MBA) -
Tilak Maharashtra Vidyapeeth
06.2004 - 09.2006
Logistics Executive
JSW Steels Ltd
07.2003 - 07.2012
Bachelor of Commerce (BCom) -
Mumbai University
06.1999 - 03.2024
Application Support Lead – WMS/Supply Chain
Jio Platforms Ltd.
9 2022 - Current
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