MR. SHAIBAJ SHAIKH

• Handling project "The Collection Residential and Commercial" situated at Wadgaon Sheri which has ticket size from 1.25 Crs - 4 Crs. (Inventory 400+)
• Solely handling entire CRM process of project, including CP payouts.
• Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
• Implemented effective communication strategies for better understanding of customer needs and expectations.
• Managed customer relations on ongoing basis to maximize customer retention.
• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
• Mentoring new joiners for their roles and responsibilities.

• Projects Handled - Average Monthly Collection: 20 Crs.

1. 24K Stargaze, Bavdhan (1.5 Crs - 5.5 Crs)

2. 24K Altura, Baner (1.5 Crs - 7 Crs)

3. 24K Manor, Pimple Nilakh (2.3 Crs - 5.5 Crs)

4. 45 West, Baner (1 Cr Onwards)

5. Ivy Estate, Wagholi (25 Lakhs - 2 Crs)

• Improved team efficiency by streamlining processes and implementing innovative management strategies.
• Identified areas for improvement within department, implementing strategic initiatives to address gaps in performance or resources.
• Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
• Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
• Leading the APF process of ongoing projects, which has a portfolio of 3000 Crs.
• Mentored junior staff members on best practices for project management and team collaboration skills, fostering supportive work environment.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Played pivotal role for implementing SFDC for automation in CRM.
• Preparation of reports- MIS, Collection Forecasting

• Set Up the CRM Department
• Handled the clients of high-rise residential projects, NA and agricultural plots, and resort theme projects.
• Done the APF for remote area projects.
• Analyzed customer behavior to identify trends and optimize marketing strategies for increased revenue growth.
• Increased customer satisfaction by implementing a personalized CRM strategy for better communication and engagement.
• Conducted thorough market research to stay abreast of industry trends and competitor offerings, informing strategic decisions related to CRM management.
• Championed a culture of continuous improvement by regularly reviewing and updating CRM processes and strategies, maintaining a focus on achieving organizational goals.
• Developed customized reports for improved sales forecasting and accurate performance tracking.

• Maintained an up-to-date knowledge of industry trends, allowing for proactive adjustments in strategies as needed.
• Worked closely with product management teams to relay customer feedback, driving continuous improvement of product offerings.
• Evaluated customer feedback to identify areas for improvement, leading to a more effective pre-sales process and greater client satisfaction.
• Trained junior pre-sales team members, improving overall team performance and knowledge base.

• Handled delay possessions, customers.
• Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
• Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
• Managed customer relations on ongoing basis to maximize customer retention.
• Streamline the possession process

• Optimized lead qualification process for improved conversion rates, enabling sales executives to focus on highly probable prospects.
• Boosted customer satisfaction by addressing and resolving pre-sales inquiries promptly and professionally.
• Generated interest in products by delivering informative and engaging product demonstrations to potential clients.
• Enhanced team morale by fostering a collaborative work environment that encouraged open communication and mutual support.