Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Affiliations
Work Availability
Languages
Quote
Summary Of Experience
Personal Information
Extra-Curricular Activities
Summary Of Experience
CustomerServiceRepresentative
Shailendra Badoliya

Shailendra Badoliya

Lead Administration
Pune

Summary

Highly-motivated person with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Bringing forth several years of industry experience and expertise in managing all aspects of successful and rewarding career. Equipped with a diverse and promising skill-set. conducive to creating positive team relationships resulting in optimal budgeting & planning. Experienced in working with a team to ensure all the goals are accomplished on time.

Overview

19
19
years of professional experience
3
3
Languages

Work History

Lead - Administration

Bajaj Finance Limited
Pune
09.2023 - 03.2024
  • Controlled end-to-end infrastructure management and setup by evaluating potential and finalizing locations for branch offices in the assigned geography.
  • Skilled at working independently and collaboratively in a team environment.
  • Conducted site visits and various feasibility tests to determine the sustainability.
  • Analysis of the BOQ and development of vendors as per requirements.
  • Forecasting CAPEX and OPEX costs for every year, submitting the budget requirements to finance, and tracking them for variance in the planned budget.
  • Liaise with various stakeholders, such as real estate agents, property dealers and contractors for sourcing and acquiring the property, and setting up a branch office.
  • Responsible for managing critical equipment like UPS, HVAC, VRV, FAS, CCTV, and FEs.
  • Monitor and control end-to-end infrastructure to ensure 100% functioning of branch operations.
  • Leading the technical FM services and measuring the performance as per the service level agreement.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Achieved cost-savings by developing functional solutions to problems.
  • Worked with cross-functional teams to achieve goals.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Prepare and implement various processes and policies with appropriate reporting mechanisms to track performances.
  • Preparation and tracking of the annual maintenance contract (AMC) for all critical and non-critical maintenance services.
  • Providing and arranging training for technical staff for knowledge enhancement and motivation.
  • Tracking the monthly consumption of the facility and evaluating the savings based on the data.
  • Responsible for the cost-effective execution of operating locations to meet the standards and various certifications.

Regional Manager Administration (Branch Administration - West Zone)

Bajaj Finance Limited
Indore
04.2020 - 09.2023
  • Monitor and control to ensure the smooth functioning mechanism of housekeeping, security, facility management, repair and maintenance, budgeting, etc. at the assigned branches.
  • Implementation of company policies, guidelines, statutory compliance, rules, and regulations related to office workings at the branches in assigned areas.
  • Ensuring the company assets and property are taken care of properly, along with the preventive maintenance.
  • Responsible for the identification and shortlisting of properties for branch offices, training centers, warehouses, and guest houses, with finalization by required coordination from HO.
  • Ensuring a minimum of 95% of employees at locations under cluster management give a satisfactory feedback report.
  • Ensure assigned events at locations are executed well & all reports timely communicated to management.
  • Ensure all renewals of statutory compliances like shops & establishment, trade licenses, lease agreements registrations.
  • Ensure all AMC of critical equipments are done well in time before expiry date for all branches assigned areas.
  • Ensure maintenance of records / documents related to company assets & property of individual locations are maintained at locations.
  • Ensuring properly visit of assigned locations done in well manner and detailed visit report submission to HO after completion.
  • Ensure good relations are maintained with local vendors & internal customers/employees.
  • Event management, assigned projects, asset tagging, asset reconciliation, shifting of branch premises etc.
  • Comply the process and policies laid down by the all dept and company to achieve 100% audit ratings.
  • Responsible for identifying commercial and residential properties for purchase, negotiating and finalizing contracts with the coordination of HO Infra, handling and clearing due diligence, and recommending management for purchase.
  • Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
  • Monitored team progress towards achievement of goals and objectives set forth by executive management.
  • Provided mentorship and coaching to staff members throughout the region as needed.
  • Ensured compliance with all applicable laws related to employment practices within the region.
  • Collaborated closely with Human Resources department on matters related to employee relations.

Lead - Compliance, Legal & Shared Services (Corporate & Branch Administration PAN India)

Bajaj Finance Limited
Pune
09.2018 - 03.2020
  • Ensure periodic reports submitted to the RBI and NHB for opening and closing branches.
  • Publish a monthly dashboard of administration compliance, with ratings and scoring, to senior management.
  • E2E data mart management and periodic record updating on the portal and database.
  • Timely clearance of property due diligence for all branches, guest houses, training centers, and warehouse premises.
  • Responsible for E2E branch legal affairs and closure as per policy and TAT.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Ensure all statutory abstracts and compliance are renewed timely, and branches are 100% compliant and adhered to.
  • Process improvements and periodical audits are to be conducted on a quarterly basis.
  • Responsible for yearly budgeting, planning, and allocation of the proper budget to regions.
  • Ensuring E2E vendor and business partner onboarding, and compliance management.
  • Responsible for quality audits and report submissions to management.
  • E2E documentation management, record keeping, and data maintenance at the warehouse.
  • Timely updating and revision of various procedures and policies of administration.
  • Timely realization of contractual & recurring payments for across the offices.
  • Timely review of drafting of agreements & contracting.
  • Realization of timely payments for various facilities like lease rent, security deposit, electricity, maintenance, property tax and other legal & authority fee/payments.
  • Issuance of Letter of Authority for various purposes from management.
  • Responsible for E2E agreement drafting/revision/updation in vendor contracts, service agreements, facility agreements and other tri party agreements.

Cluster Administration Manager (Branch Administration)

Bajaj Finance Limited
Indore
06.2016 - 11.2018
  • Monitor & control to ensure smooth functioning mechanism of Housekeeping, Security, Facility Management, Repair & Maintenance, Cleanliness, Scrap disposal etc. at the assigned branches of region.
  • Responsible for Identification and short listing of properties with finalization by required coordination from HO.
  • Monitoring and control on costing and expenses and ensure monthly budgets are under control of the branches.
  • Monitoring on petty cash accounts of branches with approval and recommendations for expenses as well as flow and availability of funds from H.O to branches.
  • Ensuring min 95% of employees at locations under cluster managed give a satisfactory feedback report.
  • Ensure assigned events at locations are executed well & all reports timely communicate to HO & event team with regional manager.
  • Ensuring the expenses of locations under the areas assigned operate & function with set budgets.
  • Ensure maintenance of records / documents related to company assets & property of individual locations are maintained at locations.
  • Ensuring proper visit of assigned locations done in a well manner and detailed Visit Report submission to HO after completion.
  • Ensure good relations are maintained with local vendors & internal customers/employees.
  • Comply the process and policies laid down by all dept and company to achieve 100% audit ratings.
  • To ensure security of assets with physical verification on quarterly basis and update to the procurement department at HO.

Area Administration Manager (Branch Administration)

Bajaj Finance Limited
Indore
01.2015 - 06.2016
  • Ensure smooth functioning mechanisms of Housekeeping, Security, Facility Management, Repair & Maintenance, Cleanliness, Scrap disposal etc. at the assigned branches of region.
  • Responsible for Identification and short listing of properties and proposal submission to Regional Manager and HO Infra team.
  • Monitoring on costing and expenses as per budget.
  • Monitoring on branch petty cash accounts of Branches with approval and recommendations for expenses as well as funds flow and availability in the branch.
  • Ensuring min 95% of employees at locations gives a satisfactory feedback report.
  • Ensure all renewals of Statutory Compliance to be done as per TAT.
  • Ensure maintenance of records / documents related to company assets & property of individual locations are maintained at locations.
  • Ensuring properly visit of assigned branches done in well manner and detailed Visit Report submission to HO after completion.
  • Ensure good relations are maintained with local vendors & internal customers/employees.
  • Comply the process and policies to have the 100% adherence.
  • To ensure security of assets with physical verification on quarterly basis and update to Purchase department at HO.
  • Managing & monitoring of reporting Location Controller based at assigned branch.

Manager Administration

Bajaj Finance Limited
Indore
02.2013 - 12.2014
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Updated reports, managed accounts, and generated reports for company database.
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Improved office efficiency by implementing streamlined administrative processes and procedures.
  • Ensure smooth functioning mechanisms of Housekeeping, Security, Facility Management, Repair & Maintenance, Cleanliness, Scrap disposal etc. at the assigned branches of region.
  • Responsible for Identification and short listing of properties and proposal submission to Regional Manager and HO Infra team.
  • Monitoring on costing and expenses as per budget.
  • Monitoring on branch petty cash accounts of Branches with approval and recommendations for expenses as well as funds flow and availability in the branch.
  • Ensure all renewals of Statutory Compliance to be done as per TAT.
  • Ensure maintenance of records / documents related to company assets & property of individual locations are maintained at locations.
  • Ensuring properly visit of assigned branches done in well manner and detailed Visit Report submission after completion.
  • Ensure good relations are maintained with local vendors & internal customers/employees.
  • Comply the process and policies to have the 100% adherence.
  • To ensure security of assets with physical verification on quarterly basis and update to Purchase department at HO.
  • Managing & monitoring of reporting Location Controller based at assigned branch.

Assistant Manager (Credit, Operation Customer Support)

Bajaj Finance Limited
Indore
08.2011 - 02.2013
  • Handling credit, operations & administrations of branch.
  • Scrutinizing loan proposals, documentations, KYC verification.
  • Cash handling from customers & collections team (cash receipts).
  • Handling petty cash accounts of the branch, expenses vouchers preparing and sent to H.O.
  • Cash collection reporting to ACOM & collection team from Indore location.
  • Handling front office desk, queries, inquiries, suggestions & E2E customer service.
  • Files checking, verification of application forms, dedupe checking, files forward for disbursement.
  • Handling routine accounts & banking operations like cash & cheque deposition.
  • E2E general administration of the branch along with all facility & asset management of the branch.
  • Cross selling various financial and insurance products to existing customers.

Executive - Team Leader (Credit & Operations & Administration)

Shriram Transport Finance Company Ltd.
Indore
03.2008 - 07.2011
  • Handling credit, operations & administrations of branch.
  • Scrutinizing loan proposals, documentations, KYC verification.
  • Cash handling from customers & collections team (cash receipts).
  • Handling petty cash accounts of the branch, expenses vouchers preparing and sent to H.O.
  • Cash collection reporting to ACOM & collection team from Indore location.
  • Handling front office desk, queries, inquiries, suggestions & E2E customer service.
  • Files checking, verification of application forms, dedupe checking, files forward for disbursement.
  • Handling routine accounts & banking operations like cash & cheque deposition.
  • E2E general administration of the branch along with all facility & asset management of the branch.
  • Cross selling various financial and insurance products to existing customers.

Officer - Accounts, MIS & Operations

Bajaj Auto Finance Limited
Indore
04.2005 - 03.2008
  • Handling branch accounts operations functions.
  • Proficient in handling routine accounts & banking operations involving, vendor's management and client servicing.
  • Cash handling & monitoring (receipts & expenses).
  • Responsible for insurance MIS, renewals, and transfers.
  • Punching loan proposals & scrutinizing relevant documents.

Education

High School Diploma -

Higher Secondary School Certification
Indore

Bachelor of Commerce

Priyadarshini College Affiliated From DAVV Indore
Indore

Skills

Accomplishments

  • Best Team Leader awarded by STFC in Central Region FY 2009-10.
  • Star of The Month awarded by CEO of BFL for the month June 2012.
  • Pure Life Ambassador by Chief HR in BFL FY 2014.
  • Hero of the Moment awarded by CEO of BFL for the month of Dec 2014.
  • Certificate of Excellence for Fastest launch of branches 3 times in a row FY 2015.
  • Milestone Award for 5 year service excellence awarded by MD in FY 2016.
  • Stricker Award for best admin services across the country awarded by MD in FY 2017.
  • Milestone Award for 10 year service excellence by MD in FY 2021.

Timeline

Lead - Administration

Bajaj Finance Limited
09.2023 - 03.2024

Regional Manager Administration (Branch Administration - West Zone)

Bajaj Finance Limited
04.2020 - 09.2023

Lead - Compliance, Legal & Shared Services (Corporate & Branch Administration PAN India)

Bajaj Finance Limited
09.2018 - 03.2020

Cluster Administration Manager (Branch Administration)

Bajaj Finance Limited
06.2016 - 11.2018

Area Administration Manager (Branch Administration)

Bajaj Finance Limited
01.2015 - 06.2016

Manager Administration

Bajaj Finance Limited
02.2013 - 12.2014

Assistant Manager (Credit, Operation Customer Support)

Bajaj Finance Limited
08.2011 - 02.2013

Executive - Team Leader (Credit & Operations & Administration)

Shriram Transport Finance Company Ltd.
03.2008 - 07.2011

Officer - Accounts, MIS & Operations

Bajaj Auto Finance Limited
04.2005 - 03.2008

High School Diploma -

Higher Secondary School Certification

Bachelor of Commerce

Priyadarshini College Affiliated From DAVV Indore

Affiliations

Honours from Facility Management Leaders Association of India

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

Hindi
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Marathi
Intermediate (B1)
Gujarati
Beginner (A1)

Quote

"Truth alone triumphs"

Summary Of Experience

A rich experience of 19+ years and has done various assignments in Infrastructure Management, Property Sourcing, Location Identification, Facility Management, Operations Management, Property Liaisoning & Due Diligence, Budgeting & Planning, operations of various companies.

Personal Information

  • Location Preference: Tier I & II
  • Date of Birth: 4th April 1983
  • Nationality: Indian

Extra-Curricular Activities

Group Leader at National Service Scheme (NSS) from Jul 1999 to May 2000.  

Senior Under Officer (SUO) at National Cadet Core (NCC) from Jul 2004 to May 2005. 

Summary Of Experience

A rich experience of 19+ years and has done various assignments in Infrastructure Management, Property Sourcing, Location Identification, Facility Management, Operations Management, Property Liaisoning & Due Diligence, Budgeting & Planning, operations of various companies.

Shailendra BadoliyaLead Administration