Summary
Overview
Work History
Education
Skills
Specialization
Interests
Certification
Timeline
Generic
Shailendra Chauhan

Shailendra Chauhan

Mumbai

Summary

Dynamic senior executive with a proven track record of delivering exceptional results in Engineering Operations across diverse industries. Skilled in navigating complex occupational challenges while consistently achieving and exceeding business objectives. Possesses robust operational expertise with a demonstrated ability to regulate policies and effectively manage budget expenditures. Engages collaboratively with management teams and stakeholders to drive initiatives that align with and enhance the company's vision.

Overview

16
16
years of professional experience
5
5
Certifications
2
2
Languages

Work History

Senior Director - Engineering Operations

Redpin Company (Currencies Direct)
10.2023 - Current

Company Overview: Fintech platform for seamless cross-border real estate payments and Global provider of currency exchange

  • Led global Engineering Ops across DevOps, SRE, Platform, Quality & DevEx.
  • Cut code-to-deploy time by 70% via AI-led CI/CD & GitLab modernization.
  • Delivered 30% cost savings through FinOps, automation & cloud optimization.
  • Increased test automation from 40% to 85% with centralized QA.
  • Strengthened security via DevSecOps & CSPM/ASPM.

Director Engineering - Customer/Site Reliability Engineering

BYJU's
12.2022 - Current

Company Overview: BYJU'S is a leading edtech company that offers personalized, interactive learning solutions for students through digital platforms and mobile apps

  • Operationalising reliability practices for critical platforms and backend services across brands (Byju's, Akash, WhiteHatJr, etc.)
  • Building internal tools and scaling SRE culture organization-wide.

Senior Engineering Manager - DevOps & SRE

Lowe's Inc.
06.2020 - 12.2022

Company Overview: Lowe’s is a leading home improvement retailer offering products and services for repair, remodeling, and maintenance.

  • Built and expanded SRE culture.
  • Reduced MTTR by 80% using Google SRE practices.
  • Scaled deployments from weekly to 100+ via DevOps automation.
  • Developed in-house ops and engineering enablement tools (zero-touch deployments).

Senior Engineering Manager - Operational Excellence & Reliability Engineering

Expedia Group
08.2018 - 06.2020

Company Overview: Expedia Group is a global travel tech company enabling bookings for flights, hotels, and rentals through its portfolio of leading travel brands.

  • Boosted app availability from ~97% to ~99% by enhancing incident detection/resolution.
  • Cut production release time by 25%.
  • Built internal tools/processes for IOTA and engineering teams.
  • Centralized observability for 5+ brands into one platform.

Associate General Manager - DRYiCE

HCL Technologies
05.2016 - 08.2018

Company Overview: HCL Technologies is a global IT services and consulting company specializing in digital transformation, engineering, and technology solutions.

  • Drove IT & business transformation via AI and Cloud, managing MTaaS and delivering AIOps globally.
  • Delivered automation & observability support to 40+ global clients.

Lead IT (ITSM)

Adobe
04.2009 - 05.2016

Company Overview: Adobe Systems is a global leader in digital media and digital experience solutions, empowering individuals and businesses to create, manage, and optimize content across platforms.

  • Extended Adobe’s innovation culture into ITSM, driving efficiency, reliability, and improvement.
  • Boosted efficiency ~35% by automating observability onboarding.
  • Led ITSM, observability & event management during cloud migration.
  • Served as technical solution architect for Adobe India NOC, enabling global teams.
  • Implemented APM for adobe.com.

Education

PGP - Digital Transformation

Purdue University
Gurgaon
04.2001 -

Master of Science - Consultancy Management

BITS, Pilani
New Delhi
04.2001 -

BTech - Information Technology

Uttar Pradesh Technical University
Ghaziabad, UP
06.2004

Skills

  • 20 years of global experience in Engineering Operations across greenfield and large-scale enterprise environments

  • Proven leadership in DevOps, SRE, DevSecOps, Cloud Engineering, Quality Assurance, and IT Support

  • Strong people management skills, with experience in hiring, mentoring, and building high-performing, cross-functional teams

  • Experienced in leading diverse delivery setups—large, medium, and startup-scale—with a focus on operational excellence

Specialization

Engineering Operations, DevSecOps, Quality Assurance, Reliability Engineering, Cloud Security

Interests

Travel

Reading books

Psychology

Technology

Certification

ISO 20001

Timeline

Senior Director - Engineering Operations

Redpin Company (Currencies Direct)
10.2023 - Current

Director Engineering - Customer/Site Reliability Engineering

BYJU's
12.2022 - Current

Senior Engineering Manager - DevOps & SRE

Lowe's Inc.
06.2020 - 12.2022

Senior Engineering Manager - Operational Excellence & Reliability Engineering

Expedia Group
08.2018 - 06.2020

Associate General Manager - DRYiCE

HCL Technologies
05.2016 - 08.2018

Lead IT (ITSM)

Adobe
04.2009 - 05.2016

PGP - Digital Transformation

Purdue University
04.2001 -

Master of Science - Consultancy Management

BITS, Pilani
04.2001 -

BTech - Information Technology

Uttar Pradesh Technical University
Shailendra Chauhan