Shailendra Upadhyay
Cybersecurity
Mumbai
Summary
Seasoned Information Technology and Cybersecurity leader with nearly 15 years of experience driving enterprise-wide security transformations across Fintech, IT/ITES, and BFSI sectors. As a strategic executive, I have successfully led and executed major IT and cybersecurity initiatives that have fortified organizational resilience, safeguarded digital assets, and aligned security programs with overarching business objectives.
My leadership spans the full spectrum of cybersecurity—from governance and risk management to compliance and incident response—enabling organizations to proactively mitigate threats and elevate their security maturity. I have directed cross-functional teams in the design and implementation of robust security architectures, integrating advanced frameworks and regulatory standards to build secure, scalable, and future-ready IT ecosystems.
Recognized as a thought leader in Cybersecurity and a trusted advisor to CISOs, CIOs, and executive leadership, I bring a proven track record of transforming cyber threat landscapes and embedding security into the core of digital innovation. My approach combines strategic vision with operational excellence, positioning me as a key driver of enterprise-wide trust, resilience, and business continuity.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Program Manager - Cybersecurity Delivery Services
Persistent Systems
Pune
03.2024 - Current
- Led the end-to-end delivery of Cybersecurity and Cyber Fusion services for a global consumer and investment banking organization, managing a portfolio valued at $6 million, while ensuring adherence to SLAs, industry standards, and recognized security frameworks.
- Cultivate and maintain strong relationships with key clients (CISOs,CTOs CIOs, Strategic advisors), ensuring high levels of client satisfaction and retention.
- Build and lead a high-performing team of 30+ cybersecurity professionals, fostering a culture of innovation, collaboration, and delivery excellence along with alignment of defined Statement of Work (SoW)
- Develop and implement strategic plans to mature the cybersecurity program for customers based on ever evolving threat landscape. Present regular reports for senior management, providing insights into the division's performance, challenges, and opportunities.
- Lead incident response coordination and conduct post-mortem reviews for service-related issues.
- Work closely with sales and pre-sales teams to position cybersecurity services effectively to clients across North Americas & JAPAC region, identifying upsell & cross sell opportunities.
- Manage the financial performance of the program, including gross margins, forecasting, and revenue / resource optimisation.
- Conduct market research and analysis to identify emerging threats, technologies, and compliance requirements to continuously refine and improve service offerings.
General Manager
Paytm Payment Services Limited
Mumbai
08.2023 - 02.2024
- Heads the IT & Security Governance for the Payment Aggregator and Gateway (PA-PG) business vertical
- Responsible for building and maturing the cyber resilience program with the help of SIEM, SOAR, EDR/XDR, Cloud Security, Security Assessments, DLP, Threat Intelligence, Attack Surface and Brand Monitoring across critical infrastructure used for online and offline payments
- Collaborate with Auditors & Regulators to demonstrate the cybersecurity maturity program and compliance as per RBI PA-PG guidelines, PCI-DSS & ISO 27001 standards
Project Manager
Zensar Technologies
Pune
03.2022 - 07.2023
- Built and delivered a Security Operations Centre (SOC) shared services model for Zensar Technologies, enhancing global cybersecurity capabilities.
- Led implementation and operations of ITIL-aligned service management processes including change, incident, and problem management.
- Optimized service delivery workflows by identifying and streamlining inefficient processes, resulting in measurable improvements in performance and value.
- Provided oversight and first-line supervision of global cybersecurity services, ensuring consistent delivery within agreed SLAs.
- Collected and reported key operational metrics to support strategic decision-making and deliver real-time situational awareness to stakeholders.
- Updated operational methodologies to improve efficiency and effectiveness of cybersecurity service delivery.
- Managed and mentored technical teams, conducting cybersecurity training and awareness sessions to enhance staff proficiency and readiness.
Manager
Larsen & Toubro Infotech
Mumbai
09.2018 - 03.2022
- Led the design, development, and execution of LTI’s Next-Gen Security Operations Centre (SOC), covering technology, people, processes, and governance.
- Defined SOC vision and roadmap aligned with business objectives; successfully built LTI’s first in-house SOC in collaboration with suppliers and partners.
- Established advanced threat detection and response capabilities using SIEM, SOAR, EDR, Vulnerability Assessment, and Attack Surface Management tools.
- Built and managed a 24x7 SOC monitoring and incident response team, integrating internal and external resources.
- Implemented the MITRE ATT&CK framework to enhance threat detection and response effectiveness.
- Fostered cross-functional collaboration with IT, HR, Audit, Legal, and Business units to ensure seamless incident response and compliance.
- Developed SOC governance structure, performance metrics, and reporting mechanisms for executive stakeholders including CISO and CIO.
- Conducted enterprise-wide cyber table-top exercises for technical and leadership teams to strengthen incident preparedness.
- Oversaw vendor management and strategic partnerships with OEMs, consulting firms, and service providers to ensure quality cybersecurity services.
- Led Red Team Assessment programs, translating findings into actionable remediation plans and driving cross-functional execution.
- Fronted enterprise security assessments (ISO 27001, SOC2, NIST 800-53) and developed maturity metrics in collaboration with leadership.
- Implemented enterprise-wide cybersecurity programs including drive encryption, multi-factor authentication, endpoint protection, and Azure security solutions.
- Conducted internal security audits for enterprise IT and customer-facing services to ensure global compliance and risk mitigation.
- Managed SOC analysts’ performance, career development, and technical upskilling through structured training and goal setting.
Senior Manager
RBL Bank
05.2016 - 09.2018
- Led Vulnerability Assessment (VA), Application & Mobile Security, and Third-party Security Audits for a leading bank. Designed and implemented security policies, standards, and procedures for VA, SAST, DAST, and third-party audits.
- Conducted Information Security Audits for third-party vendors handling critical banking operations including:Infrastructure management, PPI issuers, AEPS
ATM & Self-Service Banking
Cards, statements, cheque book printing, KYC, mortgage, and data storage - Performed Risk Assessments for:IT infrastructure, applications, networks, Organizational changes and new business initiatives (products, channels)
- Managed security infrastructure including:Firewalls, Internet Proxy, DLP, SIEM, Privileged ID Management
User access reviews and firewall rule base audits - Active participant in Cyber and Incident Response Drills conducted by RBI and IDRBT.
- Coordinated with internal IT teams and external vendors to ensure consistent implementation of security standards across all bank systems.
Information Security Executive Officer
DBS Bank
03.2014 - 04.2016
- Led IDM, IT compliance, and security assessments for the bank’s India entity.
- Managed privileged access via CyberArk across infrastructure and applications.
- Conducted third-party audits using ISO 27001 and PCI DSS frameworks.
- Performed risk reviews for new business initiatives and ATM security.
- Represented InfoSec in internal, external, and regulatory audits.
- Maintained compliance calendar and conducted firewall/access reviews.
- Delivered periodic security dashboards and reports to leadership.
IT Security Engineer
Paladion Network Pvt. Ltd.
04.2011 - 02.2014
- Managed security incident analysis, investigation, and closure for a leading private sector bank.
- Administered IT security solutions including Firewalls, VPNs, IPS, WAF, and PIM.
- Tracked and reported security events; published monthly dashboards for InfoSec leadership.
- Reviewed IT risk exceptions and recommended mitigation controls.
- Configured and maintained firewall policies and VPNs across Checkpoint, Juniper, and FortiGate.
- Provided Level 2 support for CyberArk PIM; managed access policies and resolved operational issues.
- Monitored CyberArk session recordings for suspicious activity and reported findings.
- Supported ISMS framework and participated in RBI-led internal and regulatory audits.
Education
Bachelor in Electronics & Telecommunication Engg. -
University of Mumbai
Mumbai 04.2001 -
Skills
Information & Cybersecurity
Secure Design & Architect
Risk & control management
Program Management
Service Delivery
Cyber Defense
Security Operations
Incident Response & Cyber Crisis Management
Audit & Assurance
Secure system development lifecycle
Regulatory compliance
Certification
Certified Information Systems Security Professional (CISSP)
Awards & Achievements
- Bravo - Individual Award by Persistent System, Oct 2024
- Associate of the Quarter by Zesnar Technologies, Mar 2023
- CSO100 Awards by IDG, Jun 2018
- SWIFT Remittance secure design & upgrade program by RBL Bank, Jan 2018
- WannaCry Ransomware Incident Management by RBL Bank, Jun 2017
Timeline
Program Manager - Cybersecurity Delivery Services
Persistent Systems
03.2024 - Current
General Manager
Paytm Payment Services Limited
08.2023 - 02.2024
Project Manager
Zensar Technologies
03.2022 - 07.2023
Certified Information Systems Security Professional (CISSP)
10-2021
Manager
Larsen & Toubro Infotech
09.2018 - 03.2022
Senior Manager
RBL Bank
05.2016 - 09.2018
Information Security Executive Officer
DBS Bank
03.2014 - 04.2016
IT Security Engineer
Paladion Network Pvt. Ltd.
04.2011 - 02.2014
Bachelor in Electronics & Telecommunication Engg. -
University of Mumbai
04.2001 -
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