Cricket, Badminton, Visiting Places
SHAILESH SINGH
Customer Program Manager
Mumbai
Summary
Resourceful Program Manager with 27 years of expertise of managing Large Scale Complex Programs with complete financial oversight . Cross-functional team player who has the ability to get the best from team members by mobilizing them towards program goals and supporting them with tools , resources and freedom to innovate on their work. Monitors projects by adhering to production schedule and budget, managing team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget, and financial management.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Customer Program Manager (PMO Lead Scale Patch )
Cisco Systems
11.2022 - Current
- Partnered with Delivery managers, Project Managers, a team of Architects, and Engineers to grow Scale Patch revenue from 8 M USD to 10 M USD within less than 12 Months.
- Demonstrated a strong commitment to customer success by going above and beyond to address their concerns and deliver exceptional service.
- Coordinated with sales teams and Delivery Managers during pre-sales engagement phase to develop end-to-end delivery methodology.
- Monitored program performance metrics closely to identify areas for improvement and make necessary adjustments for all Scale Segment Program/projects.
- Implemented risk mitigation strategies that safeguarded the company from potential losses due to unforeseen challenges or obstacles.
- Presented detailed reports on program performance to senior management regularly, demonstrating clear ROI on investments made into various projects.
- Trained team members on new software and tools, enhancing their capabilities in managing customer programs efficiently.
- Developed strong relationships with clients, fostering trust and open communication for successful program implementation.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Project Manager-BFSI Patch
Cisco Systems
09.2018 - 10.2022
- Successfully managed multiple large BFSI ACI transformation projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals for below Banks.
- NSE, BSE, NIA, Yes Bank, HDFC Bank, Indian Bank, Allahabad Bank.
- Secured Change Request worth USD 1 Million on HDFC DC Migration Project over booking of 1.2 Million USD.
- Managed one of the largest Network Automation Programs for TCL and grown revenue from USD 400K to USD 3 million in span of 3 years.
Project Manager IDEA Super Core Migration Project
Cisco Systems India Ltd
4 2016 - 08.2018
- Orchestrated one of largest Network Migration Projects for Cisco to replace complete Juniper Supercore Network with Cisco ASR9922 across India, providing Idea Cellular with complete converged core resilient network.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in team's ability to deliver results.
Project Manager-Security Reliance Jio
Cisco Systems India Ltd
10.2015 - 03.2016
- Security audit and remediation of complete RJIL network (Core and Access) with over 70 thousand nodes
- Develop standard configuration templates for all Nodes (GCT- Golden Configuration Template)
- Perform audit and remediation to close security findings.
- Deploy Management Plane security best practices and implement out of band network for IP/MPLS network
Acceptance Manager -Reliance Jio
Cisco Systems India Ltd
04.2015 - 09.2015
- Completed 50000 CSS acceptances in short period of 6 months helping Jio launch their network.
- Develop robust process and monitoring for ATP 1B tracking, Success ratio of 95%.
Regional Project Manager-Reliance Jio Project Mumbai
Cisco Systems India Ltd
09.2014 - 03.2015
- As West Zone RPM was responsible for 18000 sites rollout
- Developed Work Flow Automation for effective project tracking and monitoring
- Took additional responsibility for resource ramp up and partner management
- Developed framework for resource hiring, tracking and reporting and added 200+ resources within a short period of 60 days
- Capacity planning, Introduction of new Partners and Governance of Partners – (26 Partner Ecosystem)
- Converted all partners to work under the T&M model (950+ resources) within 4 weeks, bringing in 2 Million USD monthly revenue.
Rollout Project Manager
Norconsult Telematics
08.2013 - 08.2014
- Responsible for end to end Program management of nationwide U900 Refarming program for 6000 Sites of Indosat Network.
- Finalize SLA with Tower Leasing Providers for existing site access and new site acquisition for network modernization.
Senior Manager - Core & Transmission Implementation
PT Axis Telekom
02.2011 - 07.2013
- Responsible for end to end deployment of nationwide program for Huawei MSS, MGW, HLR, STP, SGSN, GGSN, IP Core, BSC, RNC, IP RAN Transport network and subsequent handover to operations
- MSS & MGW in pool feature & SGSN pool features to provide redundancy for CS & PS Services
- IP RAN and IP core node implementation
- Defined implementation guidelines, methods of procedure & checklist for CS, PS, IP & backbone transport implementation & acceptance
- Handled Metro-optical fibre network deployment in major cities & backbone network using mix of Huawei & Ericsson SDH & DWDW nodes and IP RAN network
- Competence development and training of team members.
Senior Manager Transmission Implementation
PT Axis Telekom
02.2010 - 01.2011
- Responsible for backbone and MW transmission network readiness for efficient network rollout through proper planning, monitoring, controlling phases of project lifecycle, overall inter-discipline coordination, administration and resource planning
- Responsible for nationwide deployment of Metro-optical fibre network deployment in major cities & backbone network using mix of Huawei & Ericsson SDH & DWDW nodes
National Implementation Support Manager
PT Axis Telekom
02.2009 - 01.2010
- Accountable for RFP preparation, evaluation & selecting contractors for implementation activity
- Responsible for Business Process Development for Axis Planning and Implementation teams
- Served as Network Launch Coordinator with marketing teams, RAN Vendors and Rollout Teams for network launches in new areas.
National IBC Project Manager
PT Axis Telekom
02.2006 - 01.2009
- Responsible for delivering In Building Coverage (IBC) sites requirement for Axis Network launch
- Achieved budget saving of roughly 30% in Capex and 20% in Opex through site sharing initiatives
- Prepared project charter and project management plan for IBC implementation
- Managed constraints of Time, Scope, Quality and costs to meet Axis launch targets
- Defined network KPIs & IBC planning and monitored implementation of the same for IBC sites
- Procurement management.
FM Specialist - Field Maintenance
Ericsson India Pvt. Ltd.
08.2004 - 09.2005
- As Zonal Technical Manager managed Field Operation with more than 5 BSC, 500 BTS and transmission nodes for Airtel Network in India as part of Managed Services Operation
- Preventive and corrective maintenance and setup Logistics and spare part management system
- Competence development in the team, process compliance, employee retention and spare part and logistics management.
Team Lead BSS, O&M and Projects
Hutchison Essar South Ltd. (Vodafone Essar South Ltd.)
11.2001 - 07.2004
- Key player in Greenfield network build-up and network expansion of more than 1,000 sites.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
BSS Integration Engineer
Lucent Technologies
11.1999 - 08.2001
- Ensured seamless user experience by conducting thorough testing of integrated systems before deployment.
- Optimized system performance by troubleshooting and resolving complex technical issues related to integration, infrastructure, and software components.
CDMA Testing Engineer
Nutek India Pvt. Ltd.
08.1997 - 08.1999
- Constructed test environments and designed and executed test plans.
- Liaised with sub-contractors to implement production testing and training of local support personnel.
Access Specialist BSS
Nokia India Pvt. Ltd.
10.2005 - 12.2005
- Responsible for swap of 500 sites in Airtel network in Kolkata India from Siemens to NSN
- Ensure site and BSC readiness for swap and coordination with subcontractors during swap.
Education
MBA - Systems And Marketing
Sikkim Manipal University
Manipal, India 04.2001 -
Diploma in Electronics And Communication -
DTE Karnataka
04.2001 -
Skills
Communications
Leadership and Team management
Project planning and development
Schedule Management
Customer Relations
Budgeting and forecasting
Scope Management
Vendor Sourcing
Stakeholder Management
Risk and Conflict management
Cross-Functional Collaboration
Certification
PMP - Project Management Professional
Interests
Timeline
Customer Program Manager (PMO Lead Scale Patch )
Cisco Systems
11.2022 - Current
Project Manager-BFSI Patch
Cisco Systems
09.2018 - 10.2022
Project Manager-Security Reliance Jio
Cisco Systems India Ltd
10.2015 - 03.2016
Acceptance Manager -Reliance Jio
Cisco Systems India Ltd
04.2015 - 09.2015
Regional Project Manager-Reliance Jio Project Mumbai
Cisco Systems India Ltd
09.2014 - 03.2015
Rollout Project Manager
Norconsult Telematics
08.2013 - 08.2014
Senior Manager - Core & Transmission Implementation
PT Axis Telekom
02.2011 - 07.2013
Senior Manager Transmission Implementation
PT Axis Telekom
02.2010 - 01.2011
National Implementation Support Manager
PT Axis Telekom
02.2009 - 01.2010
National IBC Project Manager
PT Axis Telekom
02.2006 - 01.2009
Access Specialist BSS
Nokia India Pvt. Ltd.
10.2005 - 12.2005
FM Specialist - Field Maintenance
Ericsson India Pvt. Ltd.
08.2004 - 09.2005
Team Lead BSS, O&M and Projects
Hutchison Essar South Ltd. (Vodafone Essar South Ltd.)
11.2001 - 07.2004
MBA - Systems And Marketing
Sikkim Manipal University
04.2001 -
Diploma in Electronics And Communication -
DTE Karnataka
04.2001 -
BSS Integration Engineer
Lucent Technologies
11.1999 - 08.2001
CDMA Testing Engineer
Nutek India Pvt. Ltd.
08.1997 - 08.1999
Project Manager IDEA Super Core Migration Project
Cisco Systems India Ltd
4 2016 - 08.2018
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