SHALAKA SHANMUGANTHAN
Mumbai
Summary
Dynamic executive with a proven track record at RULOANS and OM SOLUTIONS, specializing in business development and interpersonal skills. Achieved significant improvements in organizational performance and customer satisfaction through innovative problem-solving and effective team leadership. Excelled in building long-term client relationships and mentoring staff, driving both sales expertise and team cohesion.
Overview
6
6
years of professional experience
Work History
Executive
RULOANS
2021.06 - 2024.11
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Interacted well with customers to build connections and nurture relationships.
Executive
OM SOLUTIONS
2018.10 - 2021.04
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Bachelor of Accountancy - BCoM
SATHYE COLLEGE
MUMBAI2002-06
Skills
- Interpersonal skills
- Executive support
- Motivation
- Team player
- Business development
- Sales expertise
Timeline
Executive
RULOANS
2021.06 - 2024.11
Executive
OM SOLUTIONS
2018.10 - 2021.04
Bachelor of Accountancy - BCoM
SATHYE COLLEGE