Shalini Suvarna
Thane , Mumbai
Summary
Results-driven professional with a diverse background in quality auditing, strategic operations, and stock accounting. Proven ability to adapt quickly and contribute effectively across multiple domains. Currently pursuing a diploma in Human Resources, with a strong passion for organizational development, talent management, and employee engagement. Eager to transition into a dedicated HR role where I can apply my analytical mindset, cross-functional experience, and people-oriented approach to support business goals and foster a positive workplace culture.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Stock Accountant
Puma Energy
05.2024 - Current
- Managed product purchase accounting by capturing accurate product costs and associated expenses in the ERP system.
- Ensured correct daily accounting of operational and transit losses/gains within the ERP.
- Conducted regular reconciliations of physical inventory records against system stock data.
- Maintained accurate product costing, ensuring average cost is updated daily; analyzed cost variances for reporting and resolution.
- Verified daily system entries for receipts, sales, and internal use by reconciling physical and ERP data.
- Investigated abnormal stock losses/gains and coordinated with site managers to implement corrective actions.
- Ensured accurate and timely computation and payment of petroleum taxes.
- Oversaw timely submission of daily stock reconciliations from operational sites.
- Collaborated with relevant teams to resolve issues causing delays in the stock accounting process.
- Reviewed product costs and tax entries prior to ERP processing in coordination with Product and Tax Accountants.
- Ensured stock reports aligned with sub-ledger and were accurately reflected in flash and monthly reports.
Deputy Manager-Sales Operations
5paisa Capital Limited
07.2022 - 12.2024
- Implemented sales strategies and initiatives to drive revenue growth and achieve sales targets.
- Collaborated with cross-functional teams, including Marketing and Finance, to align sales efforts and maximize overall organizational performance.
- Conducted sales data analysis to identify sales trends and potential areas for sales process improvement.
- Supported the sales team with accurate and timely sales data, reporting, and analytics to enable informed decision-making and effective sales strategies.
- Assisted in the implementation and adoption of sales technologies, such as Truecaller
Quality Assistant Manager
5paisa Capital Limited
10.2017 - 06.2022
- Implemented and maintained quality assurance processes and systems.
- Conducted internal audits and identified areas for improvement.
- Analyzed processes to enhance efficiency and reduce costs.
- Provided comprehensive training on quality standards and procedures.
- Collected and analyzed quality-related data.
- Monitored customer feedback and improved satisfaction levels.
- Collaborated with cross-functional teams to integrate quality standards.
- Ensured regulatory compliance and mitigated risks.
- Fostered a culture of continuous improvement and innovation.
- Provided leadership and guidance to the quality team.
Account Executive
Bhakti Dedhia and Associates
08.2017 - 04.2018
- Filling VAT Return, GST returns .
- GST registration .
- Making Vendor payments , Utility Payments and Handling Petty cash etc.
- Collected information from clients before securing accounts, verifying payments and special needs.
- Reconciling the accounts To communicate between internal and external clients in Query handling.
- Monthly Account Review.
Quality Executive
ICC PVT Limited
03.2015 - 04.2017
- Experienced Call Quality Executive with a demonstrated track record in managing and optimizing call center operations.
- Skilled in developing and implementing quality assurance programs, monitoring call interactions, and conducting performance evaluations.
- Proficient in analyzing call data, identifying trends, and implementing process improvements to enhance customer satisfaction and service levels.
- Strong leadership and communication skills with a focus on coaching and training teams to deliver exceptional call quality and achieve key performance metrics.
- Committed to ensuring the highest standards of call quality and driving continuous improvement in customer service.
Education
Post-Graduate Certificate - HR & Administration
Tata Institute of Social Sciences
Mumbai, IndiaT.Y.B.Com - Business Management
University Of Mumbai
2021
S.S.C -
Chembur Karnataka High School
2013
H.S.C - Commerce
S.I.W.S College
2013
Skills
- Leadership and Management
- Strategic Thinking
- Data Analysis and Reporting
- Problem-solving and Decision-making
- Account reconciliation
- Relationship building
- Teamwork
- Multitasking Abilities
Certification
- NISM Series VII issued by National Institute of Securities Markets
- Lean Six sigma Green Belt Certified issued by XLNC academy
- Lean Six sigma Black Belt Certified issued by XLNC academy
Languages
English
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Tulu
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Konkani
Bilingual or Proficient (C2)
Timeline
Stock Accountant
Puma Energy
05.2024 - Current
Deputy Manager-Sales Operations
5paisa Capital Limited
07.2022 - 12.2024
Quality Assistant Manager
5paisa Capital Limited
10.2017 - 06.2022
Account Executive
Bhakti Dedhia and Associates
08.2017 - 04.2018
Quality Executive
ICC PVT Limited
03.2015 - 04.2017
T.Y.B.Com - Business Management
University Of Mumbai
S.S.C -
Chembur Karnataka High School
H.S.C - Commerce
S.I.W.S College
Post-Graduate Certificate - HR & Administration
Tata Institute of Social Sciences
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