Sharan Uthayakumar
Chennai
Summary
Accomplished Process Automation Manager with a proven track record at DHL Global Forwarding, enhancing operational efficiency and fostering a culture of innovation. Expert in infrastructure automation and data analytics, I excel in leadership and problem-solving, significantly improving business processes and team collaboration. Achieved notable improvements in automation, leading to cost-effective solutions and heightened productivity.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Process Automation Manager
DHL Global Forwarding
10.2023 - Current
- Championed a culture of innovation within the organization, explored new ideas for leveraging automation technologies in the daily work.
- Promoted knowledge-sharing across Centre Spocs by creating documentation detailing best practices for operating newly implemented automated applications effectively.
- Maintained RTC reports for automation and campaign outputs to measure business impact.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Improved production efficiency by implementing automation strategies and streamlining processes.
Team Leader, Air Freight
DHL Global Forwarding
04.2022 - 09.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Mentored new joiners, helping them develop their process knowledge and advance in their careers.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet turnaround times and achieve desired results.
Senior Process Associate
DHL Global Forwarding
02.2019 - 03.2022
- Successfully communicated process updates to the team, ensuring all new information was shared in a timely manner.
- Awarded "Star of the Month" three times and received one HiFi appreciation for outstanding performance and contributions.
- Trained team members on the proper procedures for creating shipments using the CargoWise application. Conducted audits to ensure accuracy before going live.
- Created and maintained the CargoWise Application Appendix for the German and Czech Republic processes, ensuring all updates were accurately captured and shared with the team.
- Efficiently handled Bosch escalation emails, resolving issues and addressing pending tasks on time. Received recognition from Bosch station personnel for timely resolution of issues.
- Nominated and presented our Bosch process as part of the Best Practice session to the global team, contributing to cross-functional knowledge sharing.
Senior Process Executive
Office Framework
10.2017 - 01.2019
- Provided rate quotations to agent businesses as well as to sales teams for VIP clients, ensuring competitive pricing. Followed up on bookings for VIP clients and managed the end-to-end (E2E) US import process.
- Handled clearance and delivery processes based on customer requirements. Coordinated inbound and outbound communication with customers, trucking companies, clearance agents, and warehouse labor.
- Specialized in managing the E2E process for Amazon and show shipments, ensuring smooth operations and timely deliveries.
- Coordinated with liner companies to obtain real-time freight status updates. Negotiated effectively with trucking companies and warehouses to optimize costs and achieve targeted profit margins.
- Led training sessions for the team on the E2E import process, ensuring consistent understanding and execution of best practices across the team.
Process Expert - US Imports Operations
Maersk Line Operations GSC
02.2016 - 10.2017
- Worked as a Process Expert, overseeing the entire process of guiding consignees to ensure timely delivery of their goods without any delays.
- Extensive experience with the US Customs system, maintaining high standards to ensure goods are cleared efficiently by US Customs.
- Possess comprehensive knowledge of the US shipment process, from discharge to the final delivery of goods and return of empty containers.
- Assisted consignees on a daily basis with managing hundreds of their shipments, ensuring smooth operations and timely updates.
- Provided critical support to goods owners in clearing shipments through US Customs, minimizing delays and ensuring compliance with all regulations.
- Focused on reducing the effort required from consignees, streamlining their processes to help maintain strong business relationships with Maersk.
- Resolved all customer queries within two hours, recognizing that even a small delay could result in demurrage and detention charges, and prioritizing timely solutions.
Consultant - Mac Free Antivirus Process
Sutherland Global Services
11.2014 - 01.2016
- Worked as a Consultant, assisting customers in resolving their issues promptly and effectively, ensuring timely solutions with no delays.
- Possess strong knowledge of anti-virus products, providing guidance and support to customers in selecting, troubleshooting, and optimizing these solutions.
Education
MBA - TEXTILE MANAGEMENT
SARDAR VALLABHAI PATEL INTERNATIONAL SCHOOL
Coimbatore, India05-2014
Skills
- Infrastructure Automation
- Data Analytics
- Business Process Analysis
- Test Automation
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Team Leadership
Languages
English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Malayalam
Elementary (A2)
Certification
- Certified World Class Frontline Manager
- Certified CargoWise Professional
- Citizenship Development Programmer
- Certified International Forwarder Specialist
- Certified FACI Trainer
- Certified Trainer in End-to-end Product in Air Freight
Timeline
Process Automation Manager
DHL Global Forwarding
10.2023 - Current
Team Leader, Air Freight
DHL Global Forwarding
04.2022 - 09.2023
Senior Process Associate
DHL Global Forwarding
02.2019 - 03.2022
Senior Process Executive
Office Framework
10.2017 - 01.2019
Process Expert - US Imports Operations
Maersk Line Operations GSC
02.2016 - 10.2017
Consultant - Mac Free Antivirus Process
Sutherland Global Services
11.2014 - 01.2016
MBA - TEXTILE MANAGEMENT
SARDAR VALLABHAI PATEL INTERNATIONAL SCHOOL
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