Sheetal C
Summary
A Salesforce experienced Test Lead & Test Manager with a proven track record of eliminating problems and flaws to enhance end-user experiences. Meticulously designs testing protocols, detecting obscure bugs and pitfalls to produce high quality final products. Leveraged project management and stakeholder management skills to foster team collaboration and drive innovation to achieve significant defect reduction, ensuring alignment with key project goals and stakeholder expectations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Test Manager
Deloitte Consulting US India
09.2022 - Current
- Reviewed bug reports and error logs, translating data into digestible reports for senior leadership personnel.
- Reduced defects in production with thorough regression testing and identification of root causes.
- Collaborated with development teams to establish clear test objectives, ensuring alignment with project goals.
- Defined testing and acceptance strategies and determined quality assurance benchmarks.
- Established a culture of continuous improvement within the testing team, fostering professional growth and skill development.
- Championed innovation within the test department through research into emerging trends in technology and methodologies.
- Tested pre-release [Type] modifications to reduce possibility of end users experiencing crashes or bugs.
- Streamlined communication between testers and developers through detailed defect reporting and tracking systems.
- Improved project delivery timelines by efficiently managing testing resources and schedules.
- Cultivated strong working relationships with key project stakeholders, enabling seamless integration between teams during product roll-out initiatives.
- Updated ongoing testing procedures for software to account for changes resulting from post-release patches.
- Analyzed historical testing results to isolate failure patterns for long-term investigation into possible development protocols improvements.
- Contributed to successful product launches by executing end-to-end system integration tests that validated functionality across platforms.
- Implemented robust risk management strategies to proactively address potential challenges during the testing phase.
- Identified areas for process improvement within the testing lifecycle, leading to reduced time-to-market for products.
- Developed extensive documentation for various phases of the testing process, supporting efficient knowledge transfer among team members.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Enhanced test efficiency by implementing automated testing processes and tools.
Test Lead
Deloitte Consulting US India
05.2015 - 12.2021
- Streamlined testing processes for increased efficiency and reduced overall test cycle time.
- Executed test cases and documented defects, confirming resolution and mitigation of defects.
- Conducted regression testing of existing products.
- Spearheaded training initiatives aimed at enhancing the competency levels of existing test personnel while building a strong pipeline of new talent in support of future growth objectives.
- Collaborated with developers and product owners to stay current on product features and intended functionality.
- Showcased the value of effective testing efforts by consistently delivering high-quality products with minimal post-release issues.
- Managed defect tracking systems efficiently, prioritizing issues based on severity and potential business impact for prompt resolution.
- Contributed to the successful launch of new products through meticulous testing of pre-release builds, ensuring a polished end-user experience.
- Ensured compatibility across multiple platforms by diligently performing cross-browser and cross-device tests on web-based applications.
- Increased efficiency within the QA team by implementing best practices for bug reporting and documentation, facilitating effective communication channels between team members.
- Provided reports on milestones, issues and test concerns to project managers for assistance.
- Achieved seamless communication between onshore and offshore teams, fostering a collaborative work environment for optimal results.
- Collaborated closely with developers to resolve defects quickly, improving overall product quality.
- Maintained up-to-date documentation of all test cases, scripts, and relevant data for easy reference during audits or future projects.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Mentored junior testers, fostering a productive and collaborative work environment that emphasized continuous learning and improvement.
Software Test Engineer
Mastek Ltd, Mahape
08.2008 - 04.2015
- Managed defect tracking systems, ensuring accurate documentation of issues for efficient resolution.
- Improved software quality by designing and executing comprehensive test plans and cases.
- Fixed identified issues to improve workflows.
- Identified critical bugs and worked closely with developers to ensure timely resolution, resulting in a more stable product.
- Optimized test cases to maximize success of manual software testing.
- Coordinated regression test automation activities across supported applications.
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Contributed to the successful launch of multiple software products by rigorously validating features throughout the development lifecycle.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Advised developers on problems with databases, performance and other issues.
Education
Bachelor of Engineering - Electronics Technology
Mumbai University
KES NNP College Of Engineering09.2007
Skills
- Test strategy/test plan development
- Estimations & Capacity Planning
- Staffing & Resource management
- Project management skills
- Salesforce Testing (Sales/Service/Marketing Clouds/Partner Community)
- Versatile Tester (Functional/Integration/Regression/Smoke/SIT/Cutover)
- End to End SIT Planning
- Tools Experience: HPQC, JIRA, Confluence, Azure DevOps, TestRail
- Software Testing Life Cycle (Analysis/Design/Plan & Execute/Reporting)
- Agile/Waterfall/Iterative Testing Methodology
Certification
- ISTQB Certified Tester Foundation Level
- Salesforce Marketing Cloud Email Specialist
Hobbies
Gardening, Drawing/Painting, Organizing things, Exploring new ways of fitness
Timeline
Test Manager
Deloitte Consulting US India
09.2022 - Current
Test Lead
Deloitte Consulting US India
05.2015 - 12.2021
Software Test Engineer
Mastek Ltd, Mahape
08.2008 - 04.2015
Bachelor of Engineering - Electronics Technology
Mumbai University