Shekhar Ghadge
Pune
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Team Lead
Genisys Group
11.2021 - 12.2023
- Managing team of 20+ individuals and managing support for applications for the team.
- Supporting M365 for in-house multifunctional teams and major stakeholders.
- Communicating daily performance/business updates during shift huddles.
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
- Point of escalation within the team to resolve complex customer service issues
- Followed internal procedures for change management, incident management and escalation.
- Devised and implemented processes and procedures to streamline operations.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Associate Team Lead
Affinity X
08.2018 - 11.2021
- Managing day-to-day operations and customer tickets through Zendesk.
- Engaged in continuous improvement activities to enhance team performance and productivity
- Resolving client issues to restore confidence and meet contract terms
- Resolving technical and process related queries of the team.
- Coordinated shift schedules efficiently to ensure adequate coverage during peak hours without compromising service quality.
- End to end campaign management.
- Strategize and execute campaigns across digital channels.
Education
MCA -
IMCC(Institute of Management And Career Courses)
07.2015 - 05.2018
BCA - undefined
MIT School of Management(MITSOM)
07.2012 - 05.2015
Skills
Quick Learner
Team Building
Effective Time Management
Customer Service
Mentoring
Communication Skills
Decision Making
Task Planning and Prioritization
Personal Information
Date of Birth: 08/28/1994
Platform Experience
1. Display & Video 360
2. Google Admanager 360.
3. Simpli.fi
4. Tradedesk
5. Spotify(Adstudio)
6. Mediamath
7. Microsoft Power BI
Timeline
Team Lead
Genisys Group
11.2021 - 12.2023
Associate Team Lead
Affinity X
08.2018 - 11.2021
MCA -
IMCC(Institute of Management And Career Courses)
07.2015 - 05.2018
BCA - undefined
MIT School of Management(MITSOM)
07.2012 - 05.2015