Shekhar Ghadge
Pune
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Team Lead
Genisys Group
11.2021 - 12.2023
- Managing team of 20+ individuals and managing support for applications for the team.
- Supporting M365 for in-house multifunctional teams and major stakeholders.
- Communicating daily performance/business updates during shift huddles.
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
- Point of escalation within the team to resolve complex customer service issues
- Followed internal procedures for change management, incident management and escalation.
- Devised and implemented processes and procedures to streamline operations.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Associate Team Lead
Affinity X
08.2018 - 11.2021
- Managing day-to-day operations and customer tickets through Zendesk.
- Engaged in continuous improvement activities to enhance team performance and productivity
- Resolving client issues to restore confidence and meet contract terms
- Resolving technical and process related queries of the team.
- Coordinated shift schedules efficiently to ensure adequate coverage during peak hours without compromising service quality.
- End to end campaign management.
- Strategize and execute campaigns across digital channels.
Education
MCA -
IMCC(Institute of Management And Career Courses)
07.2015 - 05.2018
BCA - undefined
MIT School of Management(MITSOM)
07.2012 - 05.2015
Skills
Quick Learner
undefinedPersonal Information
Date of Birth: 08/28/1994
Platform Experience
1. Display & Video 360
2. Google Admanager 360.
3. Simpli.fi
4. Tradedesk
5. Spotify(Adstudio)
6. Mediamath
7. Microsoft Power BI
Timeline
Team Lead
Genisys Group
11.2021 - 12.2023
Associate Team Lead
Affinity X
08.2018 - 11.2021
MCA -
IMCC(Institute of Management And Career Courses)
07.2015 - 05.2018
BCA - undefined
MIT School of Management(MITSOM)
07.2012 - 05.2015
Similar Profiles
Upendra RautUpendra Raut
Lead Data Aanlyst at Genisys GroupLead Data Aanlyst at Genisys Group
Neha GoelNeha Goel
HR Manager at Genisys GroupHR Manager at Genisys Group
Varsha BardeVarsha Barde
Sr Director Technology at Genisys GroupSr Director Technology at Genisys Group