Shifa Khan
Training Specialist - Accenture Global Solutions
Mumbai
Summary
Seasoned Postgraduate with a decade of expertise in team management, training development, instructional design, and recruitment with an expertise on various technical/non-technical projects for global clients.
Overview
9
9
years of professional experience
4036
4036
years of post-secondary education
Work History
Management Consultant/Training Specialist
Accenture Global Solutions
04.2025 - Current
- Conducted in-depth business needs assessments to tailor training programs for client organizations.
- Designed and implemented innovative management training modules to enhance leadership skills across various teams.
- Facilitated engaging workshops and seminars focused on strategic planning, team building, and change management.
- Collaborated with cross-functional teams to ensure training alignment with business goals and performance metrics.
- Utilized a variety of instructional techniques to accommodate different learning styles and maximize participant engagement.
- Developed comprehensive training materials, including handouts, visual aids, and interactive e-learning modules.
- Monitored and evaluated the effectiveness of training programs, providing reports and recommendations for continuous improvement.
- Managed logistics for training sessions, including scheduling, venue selection, and participant communication.
- Provided one-on-one coaching and mentoring to executives to support their personal development and skills.
Business Consultant/Training Specialist
Deloitte USI
09.2021 - 03.2025
- Assessed client requirements to deliver bespoke professional solutions aligned with Deloitte's high standards.
- Spearheaded Organization Transformation and Change Management projects, ensuring seamless transitions.
- Performed detailed change impact analyses to inform strategic training initiatives.
- Crafted comprehensive training curricula and strategies, enhancing workforce competencies.
- Executed dynamic training programs, including Virtual Instructor-Led and Web-Based Trainings, leveraging tools like MS Office, Articulate, and Captivate.
- Facilitated onboarding processes and provided targeted training to Associate Analysts and Analysts.
- Conducted meticulous reviews of Associate Analysts', Analysts', and fellow Consultants' deliverables to maintain quality standards.
- Led review sessions with Subject Matter Experts (SMEs) and clients to align expectations and outcomes.
- Gained proficiency in a variety of ERPs, including SAP, Workday, Windchill, Oracle, and Coupa, to support diverse client environments.
Training Manager/Recruiter
Whitehat Education and Training Pvt Ltd
03.2020 - 09.2021
- Rapidly advanced from Level 1 to Level 3 Recruiter by May 2020, demonstrating exceptional talent acquisition skills.
- Spearheaded the onboarding process, ensuring a smooth transition for new hires.
- Specialized in recruiting top-tier Sales Manager talent, contributing to a robust sales force.
- Developed and delivered comprehensive training programs for new recruiters, utilizing classroom instruction, web-based learning, and webinars.
- Managed and led a team of 100 educators, fostering a collaborative and high-performing environment.
- Conducted rigorous quality audits for recruitment processes, upholding high standards and continuous improvement.
Process Trainer
Tata Consultancy Services
08.2017 - 11.2019
- Spearheaded recruitment and onboarding for Quality Analysts, ensuring a robust talent acquisition process.
- Developed and implemented a comprehensive training curriculum tailored for the US Quality process.
- Successfully recruited, onboarded, and trained personnel for a new site setup independently.
- Facilitated On-the-Job Training (OJT) and managed the final certification process to uphold high standards.
- Executed a meticulous post-certification candidate evaluation, selecting only those with proven capabilities.
Technical Support Associate
Convergys India Pvt Ltd
04.2016 - 07.2017
- Listen to the queries of the Global Clients and help them Technically (Customer Service)
Education
Post Graduation - Marketing
NMIMS University
MumbaiBachelor of Commerce -
Mumbai University
Skills
Learning Techniques and Designing Solutions
Coaching and Training Facilitation
Attention to Detail
undefinedTimeline
Management Consultant/Training Specialist
Accenture Global Solutions
04.2025 - Current
Business Consultant/Training Specialist
Deloitte USI
09.2021 - 03.2025
Training Manager/Recruiter
Whitehat Education and Training Pvt Ltd
03.2020 - 09.2021
Process Trainer
Tata Consultancy Services
08.2017 - 11.2019
Technical Support Associate
Convergys India Pvt Ltd
04.2016 - 07.2017
Post Graduation - Marketing
NMIMS University
Bachelor of Commerce -
Mumbai University
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