Shilpa Paralkar

• Set performance expectations for the team, monitoring 21 stores and 1 CRM queries, and give ASAP resolution to close the sale.
• Handle trials management - Coordination between Designer team, Store OPS Team, and Stylist.
• Handles Escalation - Price mismatch, Website/Tag issues.
• Onboard a new designer and try to get the highest markdown.
• Maintain all store queries data.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed
• Support team members to achieve quick resolutions for various issues.
• Collaborated with other department leaders for trials to establish shared goals and ensure alignment across teams.
• Mentored junior staff members, helping them develop their potential.

Responsibilities of Purchase:

• Maintaining PAN India records of IT Assets.
• Maintain the records of Invoice status.
• Follow up with Vendors and users for asset delivery.
• Maintain a daily basis tracker of all deliveries and report to management. Also, handle the daily basis IT coordinator and ICICI users' queries.
• Support to all helpdesk/IT teams, to mapping correct details in database against indented asset, such as asset code, Sr. No, user name, location as per needs.
• Provide location and cost center for mapping asset.

Responsibilities of Payment:

• Processing invoice from Inward to payment done.
• Handle invoice creation, uploads, check daily basis invoice status report, and rectify the reason for rejection (Eproc/SAP).
• PRM checking in SAP IVIMS.
• Handling all Accounts and Vendors queries.
• Keeping track of each payment.
• Coordinating Taxation Team.
• Handling foreign currency payment.
• Working on centralized application, i.e., E-Proc/SAP.

Responsibilities :-

• Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Reduced customer complaints with proactive issue identification and resolution strategies.
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.