SHIV PRAKASH
Mumbai
Summary
Telecom and enterprise IoT leader with 20+ years in network design, service delivery, and product planning. Proven record of strategic planning, multi-vendor management, and cross-functional execution for large-scale digital transformation. Delivered network optimization and modernization programs improving operational efficiency, competitiveness, and customer satisfaction.
Overview
1
1
Certification
23
23
years of professional experience
Work History
General Manager - Enterprise and IoT Solutions
Vodafone Idea Limited
02.2022 - Current
- Led enterprise and IoT product planning and solutions at Vodafone Idea Limited, facilitating digital transformation initiatives across the organization.
- Spearheaded strategic planning and execution of enterprise and IoT service rollouts across pan-India footprint, delivering innovative solutions for B2B and enterprise customers.
- Oversaw product design, integration, and service deployment for next-generation enterprise and IoT offerings, enhancing market competitiveness and driving customer satisfaction.
- Managed large-scale customer and partner relationships while coordinating with cross-functional business teams to address emerging market requirements.
- Directed operations across sales, service, and network support teams at Vodafone Idea Limited, aligning efforts to enhance service delivery.
DGM-Centre for Design Excellence
Vodafone Idea Limited
Hyderabad
09.2018 - 01.2022
- Led pan-India advanced voice core network planning and integration for VoLTE, IMS, VoWiFi, and DRA at Centre for Design Excellence, Hyderabad, and established architectural best practices.
- Managed technology roadmap planning across 5G, 4G, 3G, and 2G, along with IMS, VoLTE, and IP-based network architectures, supporting seamless integration and strong performance.
- Directed consolidation and modernization of Vodafone and Idea Cellular core networks across CS, PS, and VoLTE, coordinating multi-vendor equipment from Ericsson, Nokia, Huawei, ZTE, and Mavenir.
- Administered data privacy, security, and regulatory compliance across network operations, ensuring adherence to Department of Telecom (DoT) standards.
- Provided creative solutions aimed at enhancing overall team effectiveness.
Vertical Head - Core Network Operations
Idea Cellular Limited
07.2016 - 08.2018
- Led NSS core network planning and operations for Delhi circle, managing a high-performing team of 30+ including switch-in charges and technical leads.
- Designed, planned, managed multi-vendor IMS/VoLTE infrastructure (MSS, MGW, STP, NT-HLR/HSS, LBS, OCS, PCRF, AAA) to support connectivity for 220 million+ mobile customers.
- Pioneered cost-effective MTP routing-based Location-Based Services (LBS) network, and realized substantial CAPEX and OPEX savings.
- Executed Black Belt project on network layout cost reduction initiatives, generating 41 million INR in savings while maintaining service quality standards.
Assistant General Manager - Network Operations
Idea Cellular Limited
07.2013 - 06.2016
- Managed strategic network planning and operations initiatives, improving operational efficiency and reducing costs across core network infrastructure.
- Developed and implemented innovative CAPEX and OPEX reduction initiatives, delivering cost savings of 120 million INR through process optimization and technology improvements.
- Led network modernization projects, implementing business solutions and value-added services (VAS) to enhance enterprise customer satisfaction.
- Coordinated vendor relationships and technology integration projects with Nokia, Ericsson, Huawei, and Cisco, ensuring compliance with service-level agreements and optimizing performance.
Senior Manager - Network Planning
Idea Cellular Limited
07.2010 - 06.2013
- Led core network planning and strategic initiatives, facilitating business growth and network expansion across multiple circles.
- Contributed to network transformation projects and technology-driven operational excellence programs, enhancing operational capabilities.
- Managed multi-vendor technology deployments and integration projects, ensuring alignment with organizational objectives and industry best practices.
Manager - Core Network Engineering
Idea Cellular Limited
07.2007 - 06.2010
- Led core network engineering projects and technology implementations, enhancing network capabilities across operational regions.
- Managed multi-vendor network infrastructure, coordinating technology deployments to ensure seamless integration and performance.
- Directed telecom operations to maintain service quality and customer satisfaction, aligning activities with Idea Cellular Limited service standards.
- Coordinated sales teams and supported customer service initiatives for mobile network subscribers, and enhanced customer engagement.
- Monitored billing, activation, and complaint handling workflows across regional offices to ensure operational efficiency.
Assistant Manager - Network Operations
Idea Cellular Limited
06.2005 - 06.2007
- Facilitated network rollout and launch initiatives, enhancing service availability in new operational circles.
- Coordinated core network planning and operational management functions, ensuring alignment with strategic objectives at Idea Cellular.
- Coordinated retail channel operations and daily store workflows, streamlining processes to improve customer experience at Idea Cellular.
- Oversaw resolution of customer service issues and resolved escalations with sales teams.
- Supported sales forecasting, planning, and territory review activities.
Senior Engineer
Tata Teleservices Limited
09.2003 - 06.2005
- Executed a complete Delhi core network swap from Lucent to Ericsson infrastructure within 6 months, ensuring zero service disruption and seamless transition.
- Planned and launched network rollouts for Rajasthan and Uttar Pradesh East circles, elevating operational standards and customer service.
- Managed technology integration and network infrastructure optimization projects across multiple vendors, streamlining processes to enhance service delivery.
Engineer Trainee
Hindustan Aeronautics Limited
07.2003 - 09.2003
- Completed engineering trainee program at Instrumentation Factory (GLNS) in Lucknow, conducting FTU testing for aircraft systems to ensure operational readiness.
- Monitored production processes to ensure compliance with aircraft quality standards, contributing to overall safety and reliability.
- Supported Hindustan Aeronautics Limited shop floor operations, enhancing engineering workflow and team collaboration.
- Assisted maintenance teams with equipment checks and troubleshooting, improving operational readiness and minimizing downtime.
Education
Bachelor of Technology - Electronics and Instrumentation Engineering
B.I.E.T., Jhansi
Uttar Pradesh 07-2002
Skills
- Enterprise &IOT Product & solution design
- Cloud and edge computing
- Network planning and optimization
- Network security and compliance
- Digital transformation
- Strategic planning
- Vendor management
- Budget management
- Cross-functional collaboration
Certification
- Advanced Technical Certifications:
-Fundamentals of AI for Entrepreneurs, Corporates, and Professionals, IIT Bombay;
-Nokia Certified NT-HLR, MSS, and MGW Troubleshooting Expert;
-Mobile Core Network Integration and Planning, Nokia Siemens Networks;
-STP Operations and Troubleshooting, Huawei Training (China);
-LBS Operations Training, Ericsson India Limited;
-ITIL Foundation Certificate in IT Service Management;
-Agentic AI and AI Agents: A Primer for Leaders, Vanderbilt University (Coursera);
-Machine Learning and AI Foundations, LinkedIn Learning;
-Cloud Architecture: Design Decisions, LinkedIn Learning;
-Cloud Computing: Core Concepts, LinkedIn Learning;
-Internet of Things: Communication Technologies, University of California San Diego (Coursera);
-5G Technology Strategy: Next-Generation Mobile Networking.
Languages
English (Fluent), Hindi (Fluent)
AWARDS & RECOGNITION
- Winner of VI Technology Awards 2024: "Innovative New Product"
- Special Achievement Award for Connectivity Management platform (CMP) in Unique Product Category,
- Winner of "Top Chief Architects Award" at Enterprise Strategy & Architecture Awards for Global Excellence - 2023, ICMG International (New York)
- Awarded Best CFT (Cross-Functional Team) Member for Delhi VF & Idea Network Consolidation & Merger
- Consistently achieved top 10% performer ratings for 20+ consecutive years
- Above industry and organization average engagement scores in Gallup and Vibes employee and team engagement surveys
ADDITIONAL
- Professional Affiliations & Engagement:
- Active contributor to telecom industry transformation initiatives, thought leader in network modernization and digital transformation, mentor for emerging telecom professionals.
Timeline
General Manager - Enterprise and IoT Solutions
Vodafone Idea Limited
02.2022 - Current
DGM-Centre for Design Excellence
Vodafone Idea Limited
09.2018 - 01.2022
Vertical Head - Core Network Operations
Idea Cellular Limited
07.2016 - 08.2018
Assistant General Manager - Network Operations
Idea Cellular Limited
07.2013 - 06.2016
Senior Manager - Network Planning
Idea Cellular Limited
07.2010 - 06.2013
Manager - Core Network Engineering
Idea Cellular Limited
07.2007 - 06.2010
Assistant Manager - Network Operations
Idea Cellular Limited
06.2005 - 06.2007
Senior Engineer
Tata Teleservices Limited
09.2003 - 06.2005
Engineer Trainee
Hindustan Aeronautics Limited
07.2003 - 09.2003
Bachelor of Technology - Electronics and Instrumentation Engineering
B.I.E.T., Jhansi